Customer Service Representative - Executive Assistant

Job Title: Customer Service Representative, Executive AssistantCompany: Ace Handyman ServicesLocation: Chicago, IL and Surrounding Collar CountiesSchedule: Monday – Friday | 8:00 AM – 5:00 PM | No WeekendsAbout Ace Handyman ServicesAce Handyman Services is a trusted home improvement and repair company and general contractor serving Chicago and the surrounding collar counties. We specialize in helping homeowners maintain, repair, and improve their homes with professional craftsmanship and reliable service. Our team prides itself on professionalism, clear communication, and delivering high-quality results for every customer.Position OverviewWe are seeking a Customer Service Representative to join our team. This role is focused on customer service, inbound call handling, and helping convert inquiries into booked jobs. You will be the first point of contact for homeowners seeking handyman and general contracting services, helping guide them through our service offerings and scheduling process.This position is ideal for someone who enjoys working with people, is highly organized, and is motivated by helping grow a local service business.Key ResponsibilitiesAnswer inbound calls from homeowners and potential clientsProvide excellent customer service and represent the Ace brand professionallySchedule estimates and service appointments for techniciansFollow up with customers regarding estimates, service requests, and project timelinesAssist in converting inquiries into booked projectsMaintain accurate customer information in the CRM systemCommunicate with field technicians regarding scheduling and project updatesSupport business development initiatives including follow-ups and outreach to past customersAssist management with projects as required QualificationsPrevious experience in customer service, inside sales, or scheduling preferredStrong phone and communication skillsHighly organized with strong attention to detailComfortable using scheduling software and CRM systemsAbility to multitask and manage a high volume of customer inquiriesPositive attitude and team-oriented mindsetCompensation & BenefitsCompetitive hourly pay (based on experience) Paid Time Off (PTO)Monday through Friday schedule – 8:00 AM to 5:00 PMOpportunity for growth within a growing home services companyWhy Join Ace Handyman Services?Stable weekday schedule with work-life balanceWork with a respected national brand serving the Chicago areaBe part of a growing team in the home improvement industryHelp homeowners improve and maintain their homesCompensation: $18.75 per hourThe 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.