LAN Support Technician - Level 1

Job description:State Of ConnecticutState of Connecticut Board of Pardons and Paroles55 West Main Street, Suite 520Waterbury, CT 06702Current Systems / Projects OverviewThe Board of Pardons and Paroles (BOPP) is seeking a Computer (Helpdesk/LAN) Technician Level 1Objectives for this engagement include:Desktop Services:• Diagnose and resolve personal computer, laptops and phone problems;• Diagnose simple software problems;• Build and deploy tablets and laptops including configuring user specific settings;• Install new software releases of simple to moderate complexity;• Manage Active Directory user accounts;• Manage agency copiers/printers;• Implement security protocols on computer hardware;