{"schemaVersion":"jobsearcher.job.v1","id":"f489b9ceb53013e839d5aa2e","url":"https://jobsearcher.com/jobs/f489b9ceb53013e839d5aa2e","canonicalUrl":"https://jobsearcher.com/jobs/f489b9ceb53013e839d5aa2e","title":"Knowledge Manager","description":"Location: Washington DC\nClearance Required: Secret Clearance\n\n**Contingent on Contract Award for a Federal National Security Agency**\n\nRequired Qualifications:\nITIL Intermediate Level Certification (state exam)\nExperience aggregating/managing knowledge at enterprise IT level\nExperience transforming artifacts to Tier 0/FAQs reducing incidents/service requests\nExperience identifying new incident/service request categories for ITSM portal\nExperience vetting/reviewing legacy knowledge for transfer to new KM system\nPreferred:\nFederal TO/contract KM experience delivering Tier 0/FAQs\nStrategic content creation/optimization/deployment experience across large orgs\nExperience managing KM content & portals (customer and B2B)\nKnowledge Management Certification (state certification)\nExperience implementing User/Human-centered design in portals/interactions\nRelevant educational degree","company":"Viewsoft","rawCompany":"viewsoft","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-10T14:01:06.888Z","occupations":[{"code":"15-1299.03","title":"Document Management Specialists","slug":"document-management-specialists"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Knowledge Manager","description":"Location: Washington DC\nClearance Required: Secret Clearance\n\n**Contingent on Contract Award for a Federal National Security Agency**\n\nRequired Qualifications:\nITIL Intermediate Level Certification (state exam)\nExperience aggregating/managing knowledge at enterprise IT level\nExperience transforming artifacts to Tier 0/FAQs reducing incidents/service requests\nExperience identifying new incident/service request categories for ITSM portal\nExperience vetting/reviewing legacy knowledge for transfer to new KM system\nPreferred:\nFederal TO/contract KM experience delivering Tier 0/FAQs\nStrategic content creation/optimization/deployment experience across large orgs\nExperience managing KM content & portals (customer and B2B)\nKnowledge Management Certification (state certification)\nExperience implementing User/Human-centered design in portals/interactions\nRelevant educational degree","datePosted":"2026-08-10T14:01:06.888Z","dateModified":"2026-08-10T14:01:06.888Z","hiringOrganization":{"@type":"Organization","name":"Viewsoft","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f489b9ceb53013e839d5aa2e"},"url":"https://jobsearcher.com/jobs/f489b9ceb53013e839d5aa2e"}}