Office Administrator / Sales & Customer Support

We currently have openings for a variety of positions at Independent Tree. Located in Newbury, Ohio, we serve clients across northeast Ohio and the eastern Cleveland area. We offer a competitive compensation package for full-time employees including medical plans with employer contribution, 401K, and paid vacation/sick/holidays. Independent Tree has built a reputation for personal, professional service across Northeast Ohio – and our office is where that reputation starts. As our Office Administrator, you'll be the hub that keeps everything moving: supporting our arborists and crew, helping customers get the answers they need, and making sure nothing falls through the cracks. This is a broad administrative role suited to someone who is organized, adaptable, and genuinely enjoys helping people. Responsibilities Answer incoming calls and emails from current and prospective clients; provide professional, helpful responses in keeping with the Independent Tree brand Schedule estimates, jobs, and follow-up appointments for the sales and operations teams Coordinate and maintain the daily and weekly crew and job schedules Maintain accurate and up-to-date records in the company's CRM and scheduling software Assist with preparing proposals, job documentation, and client communications Support the estimating team with data entry, proposal formatting, and follow-up coordination Order and track office supplies, uniforms, and other operational materials as needed Handle a wide variety of administrative tasks to support ownership and field operations Requirements Proven experience in an administrative, office management, or customer-facing support role Excellent written and verbal communication skills Strong organizational skills and high attention to detail Ability to manage multiple priorities without letting things slip Professional, friendly phone and email presence Self-motivated with the ability to work independently Not Required, but a Plus Experience in a home services, landscaping, or field services business Familiarity with scheduling or CRM software (e.g., Jobber, ServiceTitan, or similar) Basic bookkeeping or QuickBooks experience