Supervisor, Customer Care

Job Title Join Envoy Air where you will be part of a team committed to providing outstanding service. Job Description We are looking for a Supervisor to coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. The role involves ensuring adequate operational coverage, scheduling, and manpower utilization. The Supervisor will maintain a safe, dependable, and consistent operation, conduct agent observations, schedule and administer local training, and investigate and resolve operational and customer service issues. Responsibilities Coordinate the day-to-day station operations Ensure adequate operational coverage Maintain a safe, dependable, and consistent operation Conduct agent observations Schedule and administer local training Investigate and resolve operational and customer service issues Provide company uniforms and adhere to uniform policy Participate in operational conference calls, station audits, and prepare various reports Maintain records such as time and attendance, personnel files, and performance Supervisors perform Station Agent work, as required Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect fees Inform passengers about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway Load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials Drive ground equipment to help the plane push in/out of the gate, load baggage, and deliver baggage Collaborate with the internal team to ensure a safe and on-time departure Clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office Qualifications Requirements include the ability to perform all duties under sometimes stressful conditions, demonstrate leadership, initiative, and judgment, and be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. Position requirements include: Minimum Age: 18 High school diploma or GED equivalent Must possess at least one form of TSA-acceptable identification for business travel purposes Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak, and understand the English language Possess the legal right to work in the United States Position preferences include: A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airlines ticketing system and/or ramp operations Additional details include: Tattoos, body piercings, and/or tongue rings may not be visible while in company issued uniform Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidates history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.