{"schemaVersion":"jobsearcher.job.v1","id":"f4686bfc2de4f38e5da40fc0","url":"https://jobsearcher.com/jobs/f4686bfc2de4f38e5da40fc0","canonicalUrl":"https://jobsearcher.com/jobs/f4686bfc2de4f38e5da40fc0","title":"Intake Coordinator","description":"Intake Coordinator\n\nAPA! BACKGROUND: Austin Pets Alive! (APA!) is one of Austin’s most dynamic and best-loved nonprofits. The organization is the leader in the no kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets, which helps Austin to be a no-kill city, while also assisting other communities in saving homeless animals. The organization is distinguished by the scrappiness of its grassroots, non-traditional community-based animal rescue work.\n\nThe organization continues to innovate best practices to save lives and teaches its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, AmPA! began the Human Animal Support Services (HASS) project, a collaborative movement of more than\n10,000 animal welfare professionals working in nearly 1,900 organizations. HASS is the first-of-its-kind collective of shelters and animal welfare professionals coming together to build community-focused animal services that better meet the needs of people and pets by keeping human-animal families together and keeping pets unnecessarily out of shelters.\n\nBRIEF POSITION SUMMARY/OVERVIEW:\nThe Intake Coordinator plays a vital role in APA!’s lifesaving mission by ensuring the timely and efficient intake of animals. This role maintains strong partnerships with multiple shelters, including Austin Animal Center, to maximize lifesaving efforts. This position is essential for reducing euthanasia rates at APA!’s target shelters in Texas and ensuring that Austin remains above a 95% live release rate. The Intake Coordinator oversees and implements the intake process for both dogs and cats, including the neonatal populations, ensuring a smooth transition into APA!’s care. This role requires responsiveness, strong communication skills, problem-solving abilities, and a proactive approach to managing shelter relationships and meeting intake goals across multiple organizations. The Intake Coordinator’s role is to help people help pets by supporting and guiding volunteers in completing daily intake functions. Rather than taking on all tasks independently, this role works alongside volunteers as a teammate to ensure the work is carried out efficiently and effectively.\n\nThe Intake Coordinator is responsible for managing their daily responsibilities, maintaining clear priorities, and delivering consistent, high-quality work that aligns with APA!’s values and goals. This includes staying organized, using data or feedback to inform decisions, and following through on key tasks and responsibilities with minimal oversight. This is a hands-on, mission-driven role focused on results, reliability, and teamwork.\n\nAPA! is a volunteer-powered organization, so every staff member is expected to work alongside and support volunteers. The Intake Coordinator collaborates closely with volunteers to complete day-to-day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.\n\nThis position may involve shift flexibility, weekend hours, and responsiveness during times of high need or MOD coverage.\n\nEvery individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day-to-day workflow.\n\nESSENTIAL FUNCTIONS:\nServe as the primary point of contact for AAC and partner shelters, ensuring timely responsiveness and proactive problem-solving to save at risk animals.\nManage and coordinate the intake process for dogs, cats, and neonatal animals, adapting to the urgent and evolving needs of partner shelters to maximize lifesaving efforts.\nStrategically cultivate and maintain partnerships with appropriate contacts at rescue partners in an effort to increase the No-Kill Movement throughout the region & state.\nCollaborate across multiple APA! teams to ensure animals are properly prepared for placement, medical intake, and kennel space availability.\nHelp monitor and manage kennel space, ensuring efficient use and timely intakes.\nMaintain accurate records and ensure compliance with APA! and partner shelter policies.\nWork closely with the Behavior & Medical teams to discuss any potential pulls that have behavioral or medical issues.\nMaintain the waitlist and coordinate adoption and foster returns.\nCreate animal records in APA!’s shelter software either before they arrive or same-day as arrival. Enter relevant medical, behavior, and personality information and upload a clear, up-to-date photo for each animal.\nAssist with medical intake exams as necessary.\nMeet all transporters and place collars on all new dogs, ensure cats and kittens are unloaded and brought to the proper location, following medical and behavior intake protocols.\nHelp facilitate the necessary steps with our rescue partners and members of the public (PASS) to save lives by being as accommodating as possible, with schedule, with paperwork; understanding that all steps may not be reasonable for the circumstance - eliminating any barriers or limitations to our ability to help.\nArrange volunteer transport from AAC to APA! Locations, or between APA! locations; completing transport yourself if a volunteer is not found.\nTravel to partner shelters as needed to pick up animals and facilitate lifesaving intake into APA!\nAssist with the writing and creation of SOPs and training for new volunteers in the Admissions department.\nIdentify challenges in the intake process and develop solutions that maximize lifesaving.\nJob duties may include some or all of the above, and other duties as assigned by the manager.\nActively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment\nWork alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative—not siloed\nSupport the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program\nHelp retain volunteers by offering encouragement, guidance, and feedback during shared work\nRecommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager\nContribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts\nHelp set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support\nJob duties may include some or all of the above, and other duties as assigned by manager\n\nOTHER FUNCTIONS:\nMust demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills\nAttend and participate in all required training sessions and meetings\nMaintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues\nPartner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis\nAble to work in a high volume, fast-paced, high-stress environment\nAble to react to change productively and perform other duties as assigned.\nAble to work evenings, weekends, and holidays as needed\nComfortable working autonomously when given goals and deadlines\nQUALIFICATIONS, SKILLS, & EXPECTATIONS:\n1+ years animal shelter or rescue experience\n2+ years of customer service experience\nCommitted to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart\nWilling and committed to working well with volunteers and staff in all roles\nCommitment to APA!'s customer experience expectations\nPassion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission\nStrong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles\nPassionate about lifesaving and driven to reduce euthanasia at source shelters.\nA strong communicator who excels at building and maintaining partnerships.\nHighly adaptable and flexible, able to pivot quickly to changing circumstances.\nComfortable working across multiple teams and departments to ensure a seamless intake process.\nDetail-oriented and organized, capable of managing intake logistics efficiently.\nEffective written and verbal communication skills; able to interpret rules, procedures, and instructional materials\nOutgoing and friendly - Be professional in words and tone while dealing with any person connected with APA!\nProvide an exemplary customer service experience to all of our rescue partners and members of the public (PASS, returns)\nCan simultaneously manage multiple tasks, deadlines, and time-sensitive communications\nSelf-starter with strong time management; able to work independently and collaboratively\nExcellent interpersonal skills; maintains a calm and professional presence in all situations\nStrong attention to detail and high standards for quality\nAdaptable to change and able to perform related duties as needed\nDedicated to delivering an exceptional and inclusive customer experience\nMastery of APA!’s shelter population software\n\nPHYSICAL JOB REQUIREMENTS:\nMust be able to routinely lift 40-50 pounds\nAllergic conditions which may be aggravated when handling animals or in the course of the operations of APA! may be a disqualification.\nMust be able to focus in a loud and busy environment despite distractions\nMust be able to walk around TLAC as needed - uneven ground, keeping a safe distance from dogs and handlers\nMust be able to visually observe people and animals from up to 150 feet away\nAbility to hear normal speech at close contact and shouting up to 150 feet away with ability to hear and discern dog vocalizations both soft and loud\nWill be expected to pass L2 walking classes for continued employment\nMust be able to routinely lift 40-50 pounds\nMust be able to work around animals (including diseased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, and inclement weather\nMust be able to comfortably interact with cats/dogs of various health levels, including cats who may carry zoonotic diseases such as ringworm, scabies, intestinal parasites, etc.\nMust be able to walk big dogs that pull and jump\nAble to be on your feet for multiple hours of the day\nIf reasonable accommodations are requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.\n\nWORK ENVIRONMENT:\nUses own transportation to travel and transport\nWork is normally performed inside; some outside work is required\nExposure to unpleasant odors and noises.\nExposure to bites, scratches and animal waste\nPossible exposure to contagious diseases\nRapid pace with exposure to potential hazards including animal waste, disinfectants, and high levels of noise\nPotential for animal bites and scratches and diseases that can be transmitted from animals to people\nAfter-hours or weekend work may be required to support program needs\n\nTIME COMMITMENT\nThis is a full-time, nonexempt position with an average of 40 hours per week.\nShift and schedule flexibility is required, as weekly schedule is subject to change\nAble to work evenings, weekends, and holidays as needed\nWORKING RELATIONSHIPS: This position reports directly to the Admissions Manager and works closely with multiple APA! Departments.\n\nLOCATION(S)\nAPA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703 (Primary)\nAPA! Neonatal Nursery at 3102 Windsor Rd, Suite D Austin, TX 78703\nMay travel to offsite locations as needed\n\nBENEFITS:\nAustin Pets Alive! is proud to offer a competitive benefits package for full-time employees, including subsidized employer-sponsored medical coverage, subsidized and voluntary life insurance, voluntary dental, vision and short-term disability options, all effective the first day of employment. We also offer voluntary wellness and emergency sick plans, up to 2% match on 401(K) retirement plan, supplemental benefits, flexible spending accounts and additional life coverage. Full-time employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment, with an additional 5 days of PTO accrual upon completion of 12 months of employment. Employees will also receive professional development opportunities through APA!’s ongoing mission to advance our animal welfare professionals in our life-saving work.\n\nEQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT\nAustin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.\n\nAustin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.\n\nAPA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Acquisition at job@austinpetsalive.org at least one week in advance of your interview.","company":"Austinpetsalive","rawCompany":"austinpetsalive","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:51:33.626Z","occupations":[{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"33-9011.00","title":"Animal Control Workers","slug":"animal-control-workers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"812910","title":"Pet Care (except Veterinary) Services","slug":"pet-care-except-veterinary-services"},{"code":"541940","title":"Veterinary Services","slug":"veterinary-services"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Intake Coordinator","description":"Intake Coordinator\n\nAPA! BACKGROUND: Austin Pets Alive! (APA!) is one of Austin’s most dynamic and best-loved nonprofits. The organization is the leader in the no kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets, which helps Austin to be a no-kill city, while also assisting other communities in saving homeless animals. The organization is distinguished by the scrappiness of its grassroots, non-traditional community-based animal rescue work.\n\nThe organization continues to innovate best practices to save lives and teaches its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, AmPA! began the Human Animal Support Services (HASS) project, a collaborative movement of more than\n10,000 animal welfare professionals working in nearly 1,900 organizations. HASS is the first-of-its-kind collective of shelters and animal welfare professionals coming together to build community-focused animal services that better meet the needs of people and pets by keeping human-animal families together and keeping pets unnecessarily out of shelters.\n\nBRIEF POSITION SUMMARY/OVERVIEW:\nThe Intake Coordinator plays a vital role in APA!’s lifesaving mission by ensuring the timely and efficient intake of animals. This role maintains strong partnerships with multiple shelters, including Austin Animal Center, to maximize lifesaving efforts. This position is essential for reducing euthanasia rates at APA!’s target shelters in Texas and ensuring that Austin remains above a 95% live release rate. The Intake Coordinator oversees and implements the intake process for both dogs and cats, including the neonatal populations, ensuring a smooth transition into APA!’s care. This role requires responsiveness, strong communication skills, problem-solving abilities, and a proactive approach to managing shelter relationships and meeting intake goals across multiple organizations. The Intake Coordinator’s role is to help people help pets by supporting and guiding volunteers in completing daily intake functions. Rather than taking on all tasks independently, this role works alongside volunteers as a teammate to ensure the work is carried out efficiently and effectively.\n\nThe Intake Coordinator is responsible for managing their daily responsibilities, maintaining clear priorities, and delivering consistent, high-quality work that aligns with APA!’s values and goals. This includes staying organized, using data or feedback to inform decisions, and following through on key tasks and responsibilities with minimal oversight. This is a hands-on, mission-driven role focused on results, reliability, and teamwork.\n\nAPA! is a volunteer-powered organization, so every staff member is expected to work alongside and support volunteers. The Intake Coordinator collaborates closely with volunteers to complete day-to-day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.\n\nThis position may involve shift flexibility, weekend hours, and responsiveness during times of high need or MOD coverage.\n\nEvery individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day-to-day workflow.\n\nESSENTIAL FUNCTIONS:\nServe as the primary point of contact for AAC and partner shelters, ensuring timely responsiveness and proactive problem-solving to save at risk animals.\nManage and coordinate the intake process for dogs, cats, and neonatal animals, adapting to the urgent and evolving needs of partner shelters to maximize lifesaving efforts.\nStrategically cultivate and maintain partnerships with appropriate contacts at rescue partners in an effort to increase the No-Kill Movement throughout the region & state.\nCollaborate across multiple APA! teams to ensure animals are properly prepared for placement, medical intake, and kennel space availability.\nHelp monitor and manage kennel space, ensuring efficient use and timely intakes.\nMaintain accurate records and ensure compliance with APA! and partner shelter policies.\nWork closely with the Behavior & Medical teams to discuss any potential pulls that have behavioral or medical issues.\nMaintain the waitlist and coordinate adoption and foster returns.\nCreate animal records in APA!’s shelter software either before they arrive or same-day as arrival. Enter relevant medical, behavior, and personality information and upload a clear, up-to-date photo for each animal.\nAssist with medical intake exams as necessary.\nMeet all transporters and place collars on all new dogs, ensure cats and kittens are unloaded and brought to the proper location, following medical and behavior intake protocols.\nHelp facilitate the necessary steps with our rescue partners and members of the public (PASS) to save lives by being as accommodating as possible, with schedule, with paperwork; understanding that all steps may not be reasonable for the circumstance - eliminating any barriers or limitations to our ability to help.\nArrange volunteer transport from AAC to APA! Locations, or between APA! locations; completing transport yourself if a volunteer is not found.\nTravel to partner shelters as needed to pick up animals and facilitate lifesaving intake into APA!\nAssist with the writing and creation of SOPs and training for new volunteers in the Admissions department.\nIdentify challenges in the intake process and develop solutions that maximize lifesaving.\nJob duties may include some or all of the above, and other duties as assigned by the manager.\nActively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment\nWork alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative—not siloed\nSupport the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program\nHelp retain volunteers by offering encouragement, guidance, and feedback during shared work\nRecommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager\nContribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts\nHelp set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support\nJob duties may include some or all of the above, and other duties as assigned by manager\n\nOTHER FUNCTIONS:\nMust demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills\nAttend and participate in all required training sessions and meetings\nMaintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues\nPartner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis\nAble to work in a high volume, fast-paced, high-stress environment\nAble to react to change productively and perform other duties as assigned.\nAble to work evenings, weekends, and holidays as needed\nComfortable working autonomously when given goals and deadlines\nQUALIFICATIONS, SKILLS, & EXPECTATIONS:\n1+ years animal shelter or rescue experience\n2+ years of customer service experience\nCommitted to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart\nWilling and committed to working well with volunteers and staff in all roles\nCommitment to APA!'s customer experience expectations\nPassion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission\nStrong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles\nPassionate about lifesaving and driven to reduce euthanasia at source shelters.\nA strong communicator who excels at building and maintaining partnerships.\nHighly adaptable and flexible, able to pivot quickly to changing circumstances.\nComfortable working across multiple teams and departments to ensure a seamless intake process.\nDetail-oriented and organized, capable of managing intake logistics efficiently.\nEffective written and verbal communication skills; able to interpret rules, procedures, and instructional materials\nOutgoing and friendly - Be professional in words and tone while dealing with any person connected with APA!\nProvide an exemplary customer service experience to all of our rescue partners and members of the public (PASS, returns)\nCan simultaneously manage multiple tasks, deadlines, and time-sensitive communications\nSelf-starter with strong time management; able to work independently and collaboratively\nExcellent interpersonal skills; maintains a calm and professional presence in all situations\nStrong attention to detail and high standards for quality\nAdaptable to change and able to perform related duties as needed\nDedicated to delivering an exceptional and inclusive customer experience\nMastery of APA!’s shelter population software\n\nPHYSICAL JOB REQUIREMENTS:\nMust be able to routinely lift 40-50 pounds\nAllergic conditions which may be aggravated when handling animals or in the course of the operations of APA! may be a disqualification.\nMust be able to focus in a loud and busy environment despite distractions\nMust be able to walk around TLAC as needed - uneven ground, keeping a safe distance from dogs and handlers\nMust be able to visually observe people and animals from up to 150 feet away\nAbility to hear normal speech at close contact and shouting up to 150 feet away with ability to hear and discern dog vocalizations both soft and loud\nWill be expected to pass L2 walking classes for continued employment\nMust be able to routinely lift 40-50 pounds\nMust be able to work around animals (including diseased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, and inclement weather\nMust be able to comfortably interact with cats/dogs of various health levels, including cats who may carry zoonotic diseases such as ringworm, scabies, intestinal parasites, etc.\nMust be able to walk big dogs that pull and jump\nAble to be on your feet for multiple hours of the day\nIf reasonable accommodations are requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.\n\nWORK ENVIRONMENT:\nUses own transportation to travel and transport\nWork is normally performed inside; some outside work is required\nExposure to unpleasant odors and noises.\nExposure to bites, scratches and animal waste\nPossible exposure to contagious diseases\nRapid pace with exposure to potential hazards including animal waste, disinfectants, and high levels of noise\nPotential for animal bites and scratches and diseases that can be transmitted from animals to people\nAfter-hours or weekend work may be required to support program needs\n\nTIME COMMITMENT\nThis is a full-time, nonexempt position with an average of 40 hours per week.\nShift and schedule flexibility is required, as weekly schedule is subject to change\nAble to work evenings, weekends, and holidays as needed\nWORKING RELATIONSHIPS: This position reports directly to the Admissions Manager and works closely with multiple APA! Departments.\n\nLOCATION(S)\nAPA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703 (Primary)\nAPA! Neonatal Nursery at 3102 Windsor Rd, Suite D Austin, TX 78703\nMay travel to offsite locations as needed\n\nBENEFITS:\nAustin Pets Alive! is proud to offer a competitive benefits package for full-time employees, including subsidized employer-sponsored medical coverage, subsidized and voluntary life insurance, voluntary dental, vision and short-term disability options, all effective the first day of employment. We also offer voluntary wellness and emergency sick plans, up to 2% match on 401(K) retirement plan, supplemental benefits, flexible spending accounts and additional life coverage. Full-time employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment, with an additional 5 days of PTO accrual upon completion of 12 months of employment. Employees will also receive professional development opportunities through APA!’s ongoing mission to advance our animal welfare professionals in our life-saving work.\n\nEQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT\nAustin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.\n\nAustin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.\n\nAPA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Acquisition at job@austinpetsalive.org at least one week in advance of your interview.","datePosted":"2026-04-14T10:51:33.626Z","dateModified":"2026-04-14T10:51:33.626Z","hiringOrganization":{"@type":"Organization","name":"Austinpetsalive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f4686bfc2de4f38e5da40fc0"},"url":"https://jobsearcher.com/jobs/f4686bfc2de4f38e5da40fc0"}}