Sales Engineer - Service

Key Responsibilities Service RFQ & Scope ReviewLead and support technical reviews of service-related RFQs for automotive paintshop upgrades, modifications, expansions, and refurbishments.Analyze existing paintshop installations, as-built documentation, and operating conditions to define upgrade scope.Interpret customer requirements related to performance improvements, capacity increases, quality enhancements, safety upgrades, and regulatory compliance.Identify constraints associated with brownfield environments, including production continuity, space limitations, and phased implementation. Specification Development & FinalizationDevelop and finalize technical specifications for service and upgrade proposals, including:Equipment retrofits and replacementsProcess improvements and technology upgradesControls, automation, and software updatesSafety, environmental, and compliance-related modificationsDefine assumptions, interfaces, exclusions, and responsibilities clearly for service scope.Coordinate with service engineering, controls, electrical, and mechanical disciplines to ensure feasibility and alignment. Cost Calculation & Commercial SupportPrepare cost estimates for service work, including equipment, engineering, installation, commissioning, production downtime, and aftermarket services.Work with suppliers and internal service teams to obtain accurate pricing for parts, labor, and subcontracted work. Cross-Functional & Service CollaborationAct as the technical-commercial interface between Sales, Service Engineering, Project Management, Field Service, and Purchasing.Support internal proposal reviews, technical risk assessments, and execution readiness checks.Assist with technical handover from sales to execution, ensuring clarity on scope, assumptions, and constraints of live plant environments. Customer Engagement & Site SupportParticipate in customer meetings, plant walkdowns, and technical clarification discussions.Support bid clarification and negotiation phases with technical justification and cost transparency. Required Qualifications EducationBachelor's degree in Engineering (Mechanical, Electrical, Controls, Industrial, or Chemical preferred). Experience5+ years of experience in automotive paintshop systems, with a strong emphasis on service, upgrades, or brownfield projects.Proven experience supporting service RFQs and aftermarket proposals for automotive OEM facilities.Hands-on knowledge of operating paintshops and legacy equipment. Technical Skills & KnowledgeStrong understanding of automotive paintshop processes and installed systems.Experience with retrofits, control upgrades, safety upgrades, and refurbishment strategies.Solid cost estimation skills for service, retrofit, and brownfield scopes.Familiarity with global and regional codes and standards applicable to existing facilities.Ability to interpret as-built drawings, OEM standards, and plant documentation. Soft Skills & CompetenciesStrong analytical and problem-solving skills, particularly for constrained environments.Excellent communication skills with both technical and non-technical customer stakeholders.High attention to detail, especially around scope definition and risk management.Ability to manage multiple service RFQs simultaneously in a time-sensitive environment.Practical, solution-oriented mindset with strong customer focus. Travel RequirementsModerate domestic travel to customer plants for site assessments, walkdowns, and meetings. Dürr Systems, LLC has been present in the United States since 1970 and operates multiple locations across the United States, including facilities in Michigan and Wisconsin. The largest site is in Southfield, Michigan, which serves as the main center for operations. As of 2025, Dürr employs approximately 660 people across the country who support a wide range of market segments. Dürr Systems USA plans, builds, and installs complete, state-of-the-art paint shops and final assembly facilities, supported by DXQ, Dürr's digital products suite. The company also offers advanced automated painting, sealing, and gluing application technologies, as well as high-viscosity material handling solutions. In addition to serving the automotive industry, Dürr Systems provides premium application technology products for the general industry. In the field of electrode manufacturing, Dürr Systems enhances quality, cost efficiency, and speed to market lithium-ion battery electrode coating through its advanced development and manufacturing coating systems. Committed to innovation, excellence, and customized solutions, Dürr Systems addresses the diverse needs of its North American customers with precision and reliability. Dürr Systems, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing. Note to all Staffing Agencies: Dürr has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.