{"schemaVersion":"jobsearcher.job.v1","id":"f455e8ce31d4a1b9bcecdf2c","url":"https://jobsearcher.com/jobs/f455e8ce31d4a1b9bcecdf2c","canonicalUrl":"https://jobsearcher.com/jobs/f455e8ce31d4a1b9bcecdf2c","title":"Payroll Support CSRs","description":"BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.\r\nJob Description Job Description\r\nThe role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.\r\nRespond to incoming inquiries, telephone and/or written, from customers .\r\nAssists in training others, cross training and/or developing process knowledge.\r\nCandidate should be available to work between 8 AM - 7 PM Central Time.\r\nCompetencies and Skills\r\nDeductive reasoning, analytical, and problem-solving skills\r\nExcellent written and verbal communication skills, ability to present complex data/credit issues to management\r\nFocus on client and service mindset with a commitment to a high level of customer service\r\nAbility to observe the need for changes/improvements in the processes\r\nAbility to communicate clearly and concisely at all levels of the business\r\nMust work with the highest level of trust, integrity, honesty and confidentiality\r\nAbility to manage workload independently\r\nFunctional / Technical:\r\nExperience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills\r\nAbility to learn new applications/software systems effectively and efficiently\r\nWork Experience\r\nHigh School diploma or GED\r\nMinimum 1 year of customer service experience, helpdesk highly preferred\r\nExperience troubleshooting processing issues\r\nJ-18808-Ljbffr","company":"BCforward","rawCompany":"bcforward","city":"Warrendale","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:16:21.143Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-3051.00","title":"Payroll and Timekeeping Clerks","slug":"payroll-and-timekeeping-clerks"},{"code":"43-4161.00","title":"Human Resources Assistants, Except Payroll and Timekeeping","slug":"human-resources-assistants-except-payroll-and-timekeeping"}],"industries":[{"code":"541214","title":"Payroll Services","slug":"payroll-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Payroll Support CSRs","description":"BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.\r\nJob Description Job Description\r\nThe role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.\r\nRespond to incoming inquiries, telephone and/or written, from customers .\r\nAssists in training others, cross training and/or developing process knowledge.\r\nCandidate should be available to work between 8 AM - 7 PM Central Time.\r\nCompetencies and Skills\r\nDeductive reasoning, analytical, and problem-solving skills\r\nExcellent written and verbal communication skills, ability to present complex data/credit issues to management\r\nFocus on client and service mindset with a commitment to a high level of customer service\r\nAbility to observe the need for changes/improvements in the processes\r\nAbility to communicate clearly and concisely at all levels of the business\r\nMust work with the highest level of trust, integrity, honesty and confidentiality\r\nAbility to manage workload independently\r\nFunctional / Technical:\r\nExperience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills\r\nAbility to learn new applications/software systems effectively and efficiently\r\nWork Experience\r\nHigh School diploma or GED\r\nMinimum 1 year of customer service experience, helpdesk highly preferred\r\nExperience troubleshooting processing issues\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:16:21.143Z","dateModified":"2026-07-04T02:16:21.143Z","hiringOrganization":{"@type":"Organization","name":"BCforward","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warrendale","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f455e8ce31d4a1b9bcecdf2c"},"url":"https://jobsearcher.com/jobs/f455e8ce31d4a1b9bcecdf2c"}}