{"schemaVersion":"jobsearcher.job.v1","id":"f455d4fd77fa499171df9a7b","url":"https://jobsearcher.com/jobs/f455d4fd77fa499171df9a7b","canonicalUrl":"https://jobsearcher.com/jobs/f455d4fd77fa499171df9a7b","title":"Customer Program Manager","description":"Build an Aviation Career You’re Proud Of\nAt StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.\n\nCustomer Program Manager\nAs the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs, you will manage long‑term customer relationships, oversee contract execution, and coordinate cross‑functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.\n\nWhat You’ll Do\n\nServe as the primary customer point of contact for assigned MRO programs and long‑term customer accounts.\n\nManage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.\n\nCoordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.\n\nMonitor and manage program performance related to cost, quality, schedule, and delivery commitments.\n\nLead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.\n\nSupport contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.\n\nManage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.\n\nAnalyze program financial performance, including cost tracking, forecasting, and profitability considerations.\n\nDevelop strong working relationships with customers, including senior‑level customer representatives and internal leadership teams.\n\nSupport continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.\n\nBasic Qualifications\n\nMinimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.\n\nMinimum of 5 years of experience in program management, customer account management, operations management, or related customer‑facing business roles.\n\nExperience managing customer programs, contracts, or long‑term customer relationships in a complex operational environment.\n\nDemonstrated experience managing program performance related to cost, quality, and delivery metrics.\n\nExperience coordinating cross‑functional teams and working with multiple internal stakeholders to meet customer commitments.\n\nStrong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.\n\nBachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.\n\nDesired Skills\n\nStrong customer relationship management and communication skills.\n\nExcellent organizational, analytical, and problem‑solving abilities.\n\nAbility to manage multiple priorities in a fast‑paced operational environment.\n\nStrong presentation skills with experience leading customer program reviews.\n\nExperience working with senior leadership teams and executive‑level customer stakeholders.\n\nFamiliarity with aerospace engine MRO operations and maintenance processes preferred.\n\nKnowledge of aerospace contracts, service agreements, and operational performance metrics preferred.\n\nBenefits that make life better\n\nComprehensive Healthcare\n\n401(k) with 100% company match; up to 5% vested\n\nPaid Time Off starting on day one\n\nBonus opportunities\n\nHealth- & Dependent Care Flexible Spending Accounts\n\nShort- & Long-Term Disability\n\nLife & AD&D Insurance\n\nLearning & Training opportunities\n\nLocation\nSan Antonio, TX\n\nAbout StandardAero\nRaising the Standard of Excellence since 1911, StandardAero is an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning‑based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on‑the‑job training, advancement opportunities, and excellent benefits, we invite you to experience a fulfilling and meaningful career with us.\n\nInclusivity Is Our Standard\nStandardAero’s policy is to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"San Antonio","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-27T03:21:23.474Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"336411","title":"Aircraft Manufacturing","slug":"aircraft-manufacturing"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Program Manager","description":"Build an Aviation Career You’re Proud Of\nAt StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.\n\nCustomer Program Manager\nAs the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs, you will manage long‑term customer relationships, oversee contract execution, and coordinate cross‑functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.\n\nWhat You’ll Do\n\nServe as the primary customer point of contact for assigned MRO programs and long‑term customer accounts.\n\nManage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.\n\nCoordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.\n\nMonitor and manage program performance related to cost, quality, schedule, and delivery commitments.\n\nLead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.\n\nSupport contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.\n\nManage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.\n\nAnalyze program financial performance, including cost tracking, forecasting, and profitability considerations.\n\nDevelop strong working relationships with customers, including senior‑level customer representatives and internal leadership teams.\n\nSupport continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.\n\nBasic Qualifications\n\nMinimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.\n\nMinimum of 5 years of experience in program management, customer account management, operations management, or related customer‑facing business roles.\n\nExperience managing customer programs, contracts, or long‑term customer relationships in a complex operational environment.\n\nDemonstrated experience managing program performance related to cost, quality, and delivery metrics.\n\nExperience coordinating cross‑functional teams and working with multiple internal stakeholders to meet customer commitments.\n\nStrong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.\n\nBachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.\n\nDesired Skills\n\nStrong customer relationship management and communication skills.\n\nExcellent organizational, analytical, and problem‑solving abilities.\n\nAbility to manage multiple priorities in a fast‑paced operational environment.\n\nStrong presentation skills with experience leading customer program reviews.\n\nExperience working with senior leadership teams and executive‑level customer stakeholders.\n\nFamiliarity with aerospace engine MRO operations and maintenance processes preferred.\n\nKnowledge of aerospace contracts, service agreements, and operational performance metrics preferred.\n\nBenefits that make life better\n\nComprehensive Healthcare\n\n401(k) with 100% company match; up to 5% vested\n\nPaid Time Off starting on day one\n\nBonus opportunities\n\nHealth- & Dependent Care Flexible Spending Accounts\n\nShort- & Long-Term Disability\n\nLife & AD&D Insurance\n\nLearning & Training opportunities\n\nLocation\nSan Antonio, TX\n\nAbout StandardAero\nRaising the Standard of Excellence since 1911, StandardAero is an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning‑based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on‑the‑job training, advancement opportunities, and excellent benefits, we invite you to experience a fulfilling and meaningful career with us.\n\nInclusivity Is Our Standard\nStandardAero’s policy is to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.\n\n#J-18808-Ljbffr","datePosted":"2026-07-27T03:21:23.474Z","dateModified":"2026-07-27T03:21:23.474Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Antonio","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f455d4fd77fa499171df9a7b"},"url":"https://jobsearcher.com/jobs/f455d4fd77fa499171df9a7b"}}