{"schemaVersion":"jobsearcher.job.v1","id":"f3fc75de31dfd41cbe3dfa59","url":"https://jobsearcher.com/jobs/f3fc75de31dfd41cbe3dfa59","canonicalUrl":"https://jobsearcher.com/jobs/f3fc75de31dfd41cbe3dfa59","title":"Manager, RxCompass/Variable Copay Operations - REMOTE","description":"Manager, RxCompass/Variable Copay Operations - REMOTE\r\nRole and Responsibilities\r\nThe RxCompass and Variable Copay Operations Manager reports to the Associate Director of RxCompass and Variable Copay Operations and is responsible for overseeing frontline service delivery across RxCompass and Variable Copay programs. This role manages Supervisors who oversee Associate Care Navigators, PAP Navigators, and Care Coordinators to ensure performance excellence, SLA adherence, queue integrity, and high-quality member support. The following objectives further define the key job functions with a special focus on the following:\r\nOPERATIONAL PERFORMANCE MANAGEMENT\r\n\r\nOversee daily operational performance across RxCompass and Variable Copay teams.\r\nEnsure Supervisors actively manage queue volumes, turnaround times, and service levels.\r\nMonitor KPIs including SLA adherence, productivity, quality scores, call/ticket metrics, and escalation trends.\r\nConduct daily and weekly operational reviews with Supervisors to drive accountability and performance improvement.\r\nIdentify performance gaps and implement structured corrective action plans.\r\n\r\nSUPERVISOR LEADERSHIP & WORKFORCE MANAGEMENT\r\n\r\nDirectly manage Supervisors overseeing Associate Care Navigators, PAP Navigators, and Care Coordinators.\r\nLead hiring, onboarding, coaching, performance management, and development of Supervisors.\r\nEnsure Supervisors maintain clear expectations, documentation standards, and performance accountability for frontline teams.\r\nSupport workforce planning, scheduling strategy, and capacity forecasting in collaboration with the Associate Director.\r\nFoster a culture of urgency, professionalism, and member-first service delivery.\r\n\r\nESCALATION & ISSUE MANAGEMENT\r\n\r\nServe as the operational escalation point for complex member and client issues.\r\nEscalate systemic concerns to the Associate Director when appropriate.\r\nEnsure timely resolution of escalations while maintaining quality and compliance standards.\r\nMonitor trends in escalations to proactively address recurring issues and performance gaps.\r\n\r\nPROCESS ADHERENCE & CONTINUOUS IMPROVEMENT\r\n\r\nEnsure SOP adherence across all RxCompass and Variable Copay workflows.\r\nPartner with Training and QA to improve performance outcomes and knowledge consistency.\r\nSupport implementation of workflow updates, system enhancements, and operational changes.\r\nPromote efficiency and consistency across frontline processes.\r\n\r\nCROSS-FUNCTIONAL COLLABORATION\r\n\r\nCollaborate with Claims, IT, Product, Clinical, and Client Services teams to resolve operational barriers.\r\nPartner with Business Integration during implementation rollouts and process transitions.\r\nEnsure frontline operational readiness for new program initiatives.\r\nAbide by all obligations under HIPAA related to Protected Health Information (PHI).\r\nIf a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.\r\nAttend, complete, and demonstrate competency in all required HIPAA Training offered by the company.\r\nFlexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.\r\n\r\nRequired Skills and Competencies\r\n\r\n5-8+ years of experience in healthcare, PBM, specialty pharmacy, or related operational environments.\r\n3-5+ years of leadership experience managing Supervisors, Team Leads, or frontline healthcare staff.\r\nDemonstrated success managing high-volume operational environments with strict SLA and turnaround requirements.\r\nStrong understanding of queue management, workforce productivity metrics, and service-level performance tracking.\r\nExperience developing and holding leaders accountable to performance expectations and quality standards.\r\nAbility to coach and develop Supervisors to improve team engagement, documentation accuracy, and member experience.\r\nStrong problem-solving skills with the ability to identify operational gaps and implement corrective actions.\r\nEffective communication skills with the ability to engage frontline staff, cross-functional partners, and senior leadership.\r\nHigh sense of urgency, adaptability, and ability to function effectively in fast-paced environments.\r\nStrong organizational skills and ability to prioritize competing operational demands.\r\nProficiency in Microsoft Office and operational reporting systems.\r\nAbility to maintain confidentiality and adhere to HIPAA and compliance requirements.\r\n\r\nSupervisory Responsibility\r\n* Directly supervises Operations Supervisors overseeing Associate Care Navigators, PAP Navigators, and Care Coordinators.\r\n* Provides indirect oversight of frontline operational staff through Supervisor leadership.\r\n* Responsible for hiring, coaching, performance management, development planning, and corrective action for Supervisors.\r\n* Accountable for ensuring Supervisors maintain staffing coverage, performance standards, and documentation compliance across all assigned teams.\r\nPosition Type and Expected Hours of Work\r\n\r\nFull-time/Salaried/Exempt.\r\n\r\nSome flexibility in hours is allowed, but the employee must be available during the \"core\" work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays pursuant to industry demands.\r\nWhat We Have to Offer\r\nOur benefits package is deigned to keep our employees happy and healthy - physically, mentally and financially.\r\n\r\nMedical, Dental, Vision insurance\r\nDisability and Life insurance\r\nEmployee Assistance Program\r\nRemote work options\r\nGenerous Paid-Time Off\r\nAnnual Reviews and Development Plans\r\nRetirement Plan with company match immediately 100% vested\r\n\r\nTravel\r\nNo travel is expected for this position.\r\nRequired Education and Experience\r\n\r\nBachelor's degree required (Business, Healthcare Administration, Pharmacy, or related field preferred).\r\n5-8+ years of progressive experience in pharmacy benefits management, specialty pharmacy, healthcare operations, or related service environments.\r\n3-5+ years of direct leadership experience managing Supervisors, Team Leads, or frontline healthcare teams.\r\nDemonstrated experience managing high-volume queue environments with defined service level agreements (SLAs) and turnaround time expectations.\r\nProven ability to drive workforce productivity, quality improvement, and performance accountability initiatives.\r\nExperience handling complex member or client escalations within a healthcare or PBM setting.\r\nWorking knowledge of Variable Copay, Patient Assistance Programs (PAP), care navigation, infusion coordination, or related pharmacy support programs preferred\r\n\r\nRxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\nRxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V\r\nPI6caf4cb5221c-29400-39896224","company":"Southern Scripts","rawCompany":"southern scripts","city":"St Louis","state":"MO","isRemote":true,"isActive":false,"createdAt":"2026-04-14T02:03:15.994Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, RxCompass/Variable Copay Operations - REMOTE","description":"Manager, RxCompass/Variable Copay Operations - REMOTE\r\nRole and Responsibilities\r\nThe RxCompass and Variable Copay Operations Manager reports to the Associate Director of RxCompass and Variable Copay Operations and is responsible for overseeing frontline service delivery across RxCompass and Variable Copay programs. This role manages Supervisors who oversee Associate Care Navigators, PAP Navigators, and Care Coordinators to ensure performance excellence, SLA adherence, queue integrity, and high-quality member support. The following objectives further define the key job functions with a special focus on the following:\r\nOPERATIONAL PERFORMANCE MANAGEMENT\r\n\r\nOversee daily operational performance across RxCompass and Variable Copay teams.\r\nEnsure Supervisors actively manage queue volumes, turnaround times, and service levels.\r\nMonitor KPIs including SLA adherence, productivity, quality scores, call/ticket metrics, and escalation trends.\r\nConduct daily and weekly operational reviews with Supervisors to drive accountability and performance improvement.\r\nIdentify performance gaps and implement structured corrective action plans.\r\n\r\nSUPERVISOR LEADERSHIP & WORKFORCE MANAGEMENT\r\n\r\nDirectly manage Supervisors overseeing Associate Care Navigators, PAP Navigators, and Care Coordinators.\r\nLead hiring, onboarding, coaching, performance management, and development of Supervisors.\r\nEnsure Supervisors maintain clear expectations, documentation standards, and performance accountability for frontline teams.\r\nSupport workforce planning, scheduling strategy, and capacity forecasting in collaboration with the Associate Director.\r\nFoster a culture of urgency, professionalism, and member-first service delivery.\r\n\r\nESCALATION & ISSUE MANAGEMENT\r\n\r\nServe as the operational escalation point for complex member and client issues.\r\nEscalate systemic concerns to the Associate Director when appropriate.\r\nEnsure timely resolution of escalations while maintaining quality and compliance standards.\r\nMonitor trends in escalations to proactively address recurring issues and performance gaps.\r\n\r\nPROCESS ADHERENCE & CONTINUOUS IMPROVEMENT\r\n\r\nEnsure SOP adherence across all RxCompass and Variable Copay workflows.\r\nPartner with Training and QA to improve performance outcomes and knowledge consistency.\r\nSupport implementation of workflow updates, system enhancements, and operational changes.\r\nPromote efficiency and consistency across frontline processes.\r\n\r\nCROSS-FUNCTIONAL COLLABORATION\r\n\r\nCollaborate with Claims, IT, Product, Clinical, and Client Services teams to resolve operational barriers.\r\nPartner with Business Integration during implementation rollouts and process transitions.\r\nEnsure frontline operational readiness for new program initiatives.\r\nAbide by all obligations under HIPAA related to Protected Health Information (PHI).\r\nIf a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.\r\nAttend, complete, and demonstrate competency in all required HIPAA Training offered by the company.\r\nFlexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.\r\n\r\nRequired Skills and Competencies\r\n\r\n5-8+ years of experience in healthcare, PBM, specialty pharmacy, or related operational environments.\r\n3-5+ years of leadership experience managing Supervisors, Team Leads, or frontline healthcare staff.\r\nDemonstrated success managing high-volume operational environments with strict SLA and turnaround requirements.\r\nStrong understanding of queue management, workforce productivity metrics, and service-level performance tracking.\r\nExperience developing and holding leaders accountable to performance expectations and quality standards.\r\nAbility to coach and develop Supervisors to improve team engagement, documentation accuracy, and member experience.\r\nStrong problem-solving skills with the ability to identify operational gaps and implement corrective actions.\r\nEffective communication skills with the ability to engage frontline staff, cross-functional partners, and senior leadership.\r\nHigh sense of urgency, adaptability, and ability to function effectively in fast-paced environments.\r\nStrong organizational skills and ability to prioritize competing operational demands.\r\nProficiency in Microsoft Office and operational reporting systems.\r\nAbility to maintain confidentiality and adhere to HIPAA and compliance requirements.\r\n\r\nSupervisory Responsibility\r\n* Directly supervises Operations Supervisors overseeing Associate Care Navigators, PAP Navigators, and Care Coordinators.\r\n* Provides indirect oversight of frontline operational staff through Supervisor leadership.\r\n* Responsible for hiring, coaching, performance management, development planning, and corrective action for Supervisors.\r\n* Accountable for ensuring Supervisors maintain staffing coverage, performance standards, and documentation compliance across all assigned teams.\r\nPosition Type and Expected Hours of Work\r\n\r\nFull-time/Salaried/Exempt.\r\n\r\nSome flexibility in hours is allowed, but the employee must be available during the \"core\" work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays pursuant to industry demands.\r\nWhat We Have to Offer\r\nOur benefits package is deigned to keep our employees happy and healthy - physically, mentally and financially.\r\n\r\nMedical, Dental, Vision insurance\r\nDisability and Life insurance\r\nEmployee Assistance Program\r\nRemote work options\r\nGenerous Paid-Time Off\r\nAnnual Reviews and Development Plans\r\nRetirement Plan with company match immediately 100% vested\r\n\r\nTravel\r\nNo travel is expected for this position.\r\nRequired Education and Experience\r\n\r\nBachelor's degree required (Business, Healthcare Administration, Pharmacy, or related field preferred).\r\n5-8+ years of progressive experience in pharmacy benefits management, specialty pharmacy, healthcare operations, or related service environments.\r\n3-5+ years of direct leadership experience managing Supervisors, Team Leads, or frontline healthcare teams.\r\nDemonstrated experience managing high-volume queue environments with defined service level agreements (SLAs) and turnaround time expectations.\r\nProven ability to drive workforce productivity, quality improvement, and performance accountability initiatives.\r\nExperience handling complex member or client escalations within a healthcare or PBM setting.\r\nWorking knowledge of Variable Copay, Patient Assistance Programs (PAP), care navigation, infusion coordination, or related pharmacy support programs preferred\r\n\r\nRxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\nRxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V\r\nPI6caf4cb5221c-29400-39896224","datePosted":"2026-04-14T02:03:15.994Z","dateModified":"2026-04-14T02:03:15.994Z","hiringOrganization":{"@type":"Organization","name":"Southern Scripts","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f3fc75de31dfd41cbe3dfa59"},"url":"https://jobsearcher.com/jobs/f3fc75de31dfd41cbe3dfa59"}}