{"schemaVersion":"jobsearcher.job.v1","id":"f3e3e381f65035f0bb0f9152","url":"https://jobsearcher.com/jobs/f3e3e381f65035f0bb0f9152","canonicalUrl":"https://jobsearcher.com/jobs/f3e3e381f65035f0bb0f9152","title":"L3 production support/SME","description":"Job Summary:\nThis role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production.\nQualifications & Skills\nStrong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.\nDeep FGPP business and functional knowledge.\nProven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.\nCustomer-facing experience: leading technical calls.\nExperience with FGPP (not only Classic GPP) from the last 3 years.\nEscalation Handling:\nManage escalations from L2 for complex and advanced issues.\nProvide guidance and support for configuration changes needed to resolve issues.\nIssue Investigation:\nIdentify root causes, recreate issues, Analyze traces and provide immediate workarounds. Perform complex configurations to provide solutions.\nUse GUI, DB and traces to perform analysis.\nUnderstand FGPP core Tables & fields (I.e logical fields , xpath , object rules , profile_udfs,cache_refresh)\nPayment Processing: Review the payment processing flow and compare it with the error to pinpoint the issue.\nTrace Analysis: Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations(Pre post rules) and check-in in BA master for the Project branches\nProvide setup/configuration solutions to the customer.\nEscalate to L3 if a code fix is necessary.\nSupport QA/L2 in testing fixes.\nCustomer Interaction:\nJoin customer calls as needed to assist L2s.\nLead the conversation: Explain issues, provide status updates, and outline next steps.\nCollaboration:\nWork closely with L1 and L2 teams to provide consultation and guidance.\nSupport Advisors and PAS Leads: Join calls as requested, Provide updates and feedback of escalated cases.\nProduction Development Team (L3) & Product Management\nPay: $50.00 - $55.00 per hour\nWork Location: Remote","company":"Sourcecodetechnology","rawCompany":"sourcecodetechnology","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T21:31:40.652Z","occupations":[{"code":"51-9199.00","title":"Production Workers, All Other","slug":"production-workers-all-other"},{"code":"51-9198.00","title":"Helpers--Production Workers","slug":"helpers-production-workers"},{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"L3 production support/SME","description":"Job Summary:\nThis role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production.\nQualifications & Skills\nStrong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.\nDeep FGPP business and functional knowledge.\nProven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.\nCustomer-facing experience: leading technical calls.\nExperience with FGPP (not only Classic GPP) from the last 3 years.\nEscalation Handling:\nManage escalations from L2 for complex and advanced issues.\nProvide guidance and support for configuration changes needed to resolve issues.\nIssue Investigation:\nIdentify root causes, recreate issues, Analyze traces and provide immediate workarounds. Perform complex configurations to provide solutions.\nUse GUI, DB and traces to perform analysis.\nUnderstand FGPP core Tables & fields (I.e logical fields , xpath , object rules , profile_udfs,cache_refresh)\nPayment Processing: Review the payment processing flow and compare it with the error to pinpoint the issue.\nTrace Analysis: Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations(Pre post rules) and check-in in BA master for the Project branches\nProvide setup/configuration solutions to the customer.\nEscalate to L3 if a code fix is necessary.\nSupport QA/L2 in testing fixes.\nCustomer Interaction:\nJoin customer calls as needed to assist L2s.\nLead the conversation: Explain issues, provide status updates, and outline next steps.\nCollaboration:\nWork closely with L1 and L2 teams to provide consultation and guidance.\nSupport Advisors and PAS Leads: Join calls as requested, Provide updates and feedback of escalated cases.\nProduction Development Team (L3) & Product Management\nPay: $50.00 - $55.00 per hour\nWork Location: Remote","datePosted":"2026-08-04T21:31:40.652Z","dateModified":"2026-08-04T21:31:40.652Z","hiringOrganization":{"@type":"Organization","name":"Sourcecodetechnology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f3e3e381f65035f0bb0f9152"},"url":"https://jobsearcher.com/jobs/f3e3e381f65035f0bb0f9152"}}