Psychiatric Services Case Manager

Job SummaryThe Psychiatric Services Case Manager is dedicated to advocating for clients' health, ensuring they receive personalized and appropriate care. This role involves collaborating with healthcare professionals to support the development and implementation of effective treatment plans and managing duties assigned by the Psychiatric Services Manager. The Case Manager plays a pivotal role in coordinating care, providing support, and ensuring continuity of care for clients transitioning both into and out of outpatient settings.Schedule And CompensationMonday/Tuesday/Wednesday/Friday 8:30 AM - 4:30 PM and Thursday 11 AM - 7 PM$23.08 - $27.47 per hourEssential Responsibilities And MetricsProvides high-quality service and maintains 50% of direct service hours per monthComplete Service Ticket/Progress Note within three working days of day of serviceTimely completion of all required documents (medication consent forms, release of information forms, lab request forms) within three business days of completed provider note and recommendationsComplete referral, transfer, and discharge paperwork in timely manner: referral and transfer, immediately upon need; discharge summary and instructions within three working days of dischargeUnder direction of psychiatric providers, case manager will provide clients medication education print outs that are focused on understanding illness, symptom management and medication compliance within three business days of completed provider note and recommendationsTimely completion of client onboarding process after initial evaluation (telehealth education, client portal support, schedule follow up appointments as needed, review necessary documentation and department expectations)Take client vitals during in-person appointmentsRequirementsBachelors degree in a human services field (e.g., social work, psychology, counseling)Working experience in a mental health outpatient or community healthcare settingCompetency in Microsoft Office365 applications including: Word, Excel, Outlook and ZoomStrong written and verbal communication skillsHighly organized and efficient in managing several cases at onceExperience with SmartCare or a similar Electronic Health Record system (EHR)Bilingual in English and Spanish, with complete fluency in speaking, reading, and writing both languages (highly preferred)QualificationsQualificationsBachelor’s degree in related fieldStrong verbal and written communication skillsComputer literacy to maintain and manage case recordsHigh organizational skills to manage several different cases at once