Bilingual Mandarin Resident Services Associate

Client Overview:Our client, a premier residential community in Queen, is seeking a polished and hospitality-focused Bilingual Mandarin Resident Services Associate to provide exceptional service to residents, guests, and prospective tenants. This role is ideal for someone with a strong customer service background who enjoys creating positive experiences and thrives in a luxury residential environment.Salary/Hourly Rate:$25/hr - $27/hrPosition Overview:The Bilingual Mandarin Resident Services Associate will serve as the face of the property, providing a high level of customer service while supporting front desk operations, resident relations, visitor management, and building services. Candidates must be fluent in Mandarin and English and possess a hospitality-driven mindset with a strong focus on resident satisfaction. This is a temp-to-perm opportunity with strong long-term potential. Candidates must be comfortable working onsite in Queens and committed to delivering exceptional resident experiences in a customer-focused environment. Upon permanent conversion, employees will join a unionized workforce and must be comfortable becoming a union member. The schedule is from Tuesday to Saturday, 3:00 PM - 11:00 PM and the ideal candidate must be flexible for one overnight shift per week.Responsibilities of the Bilingual Mandarin Resident Services Associate:Resident & Guest Services:Welcome residents, guests, and visitors with professionalism and warmth.Manage visitor check-in procedures and coordinate deliveries.Maintain a polished, organized, and welcoming lobby environment.Support resident events and leasing activities as needed.Conduct routine lobby and common area checks to ensure presentation standards are maintained.Security & Building Operations:Monitor building activity and access procedures.Track vendor and contractor visits and maintain accurate logs.Respond appropriately to resident concerns and building-related issues.Package & Resident Services:Receive, log, and organize packages and deliveries.Manage service requests, amenity reservations, and resident preferences.Maintain accurate records and assist with package room operations.Move-In / Move-Out Coordination:Coordinate logistics related to resident move-ins and move-outs.Communicate with building management regarding scheduled activities.Ensure smooth transitions and positive resident experiences.Leasing & Community Support:Welcome prospective residents and notify leasing teams of arrivals.Assist with property tours and leasing support activities.Share community information and provide exceptional customer service.Emergency Response & Team Support:Follow emergency procedures and respond calmly under pressure.Escalate issues appropriately and follow through to resolution.Participate in team meetings and support special projects as assigned.Required Experience/Skills for the Bilingual Mandarin Resident Services Associate:Fluent in Mandarin and English (required).Strong experience in hospitality, concierge, residential services, customer service, or front desk.Exceptional communication and interpersonal skills.Professional and polished presentation.Strong problem-solving abilities and customer-focused mindset.Ability to remain calm and professional in a fast-paced environment.Comfortable working second-shift hours and one overnight shift per week.Preferred Experience/Skills for the Bilingual Mandarin Resident Services Associate:Experience in luxury residential, hospitality, hotel, concierge, or guest services environments.Experience working with diverse communities and high-volume resident interactions.Familiarity with property management or resident services systems.Education Requirements:High school diploma is required.Bachelor's degree is preferred.Benefits:Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).