{"schemaVersion":"jobsearcher.job.v1","id":"f3b3da6a1605679a9a438ecb","url":"https://jobsearcher.com/jobs/f3b3da6a1605679a9a438ecb","canonicalUrl":"https://jobsearcher.com/jobs/f3b3da6a1605679a9a438ecb","title":"Forward Deployed Engineer","description":"Job Category: Customer Success\nAbout Salesforce\n\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\n\nThe Forward Deployed Product Manager sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions (“Blueprints”) using the Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.\n\nYou will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.\n\nResponsibilities\nRoadmap & Solution Ownership\n\nOwn the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs\n\nOwn the feature lifecycle for specific components from discovery through launch and iteration\n\nIdentify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows\n\nBlueprint Design & Execution\n\nPartner with customer-facing team leaders to map and analyze customer requirements for new solutions\n\nBuild solution blueprints and workflow automations using current platform features\n\nWork directly with AI agents and prompting tools to design automated, enterprise-grade solutions\n\nValidate, test, and iterate blueprints for accuracy, consistency, and performance\n\nTechnical Specification & Delivery\n\nTranslate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria\n\nManage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies\n\nDocument solution architecture, demonstrations, and implementation guidelines\n\nCustomer & Market Research\n\nConduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities\n\nAct as the voice of the customer within the development process\n\nCross-Functional Collaboration\n\nPartner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences\n\nProvide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability\n\nSupport rollout and enablement of blueprint solutions across teams and customers\n\nRequired Qualifications\n\n8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting\n\nExperience building external-facing products in enterprise B2B SaaS environments\n\nStrong understanding of business workflow mapping, process modeling, and process improvement methodologies\n\nProven experience translating business requirements into structured automated workflows or solutions\n\nHands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no‑code platforms\n\nExcellent spoken and written communication with ability to present complex ideas clearly to both technical and non‑technical audiences\n\nProven ability to collaborate with virtual and global cross‑functional teams including engineering, design, and customer success\n\nRigor and consistency in managing product backlogs and executing delivery\n\nPreferred Qualifications\n\nExperience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology\n\nExperience with prompt design or agent‑based automation solutions\n\nFamiliarity with the Salesforce platform ecosystem (e.g., APIs, platform services)\n\nExperience with network effects and cold start strategies\n\nFamiliarity with feature prioritization and product feedback processes\n\nLean, Six Sigma, or related process improvement certification\n\nA related technical degree\n\nSuccess Metrics\n\nEfficiency improvements and measurable reduction in manual work for customers\n\nBlueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)\n\nQuality and clarity of roadmap feedback influencing platform improvements\n\nTime‑to‑value and scalability of solution deployments\n\nCustomer satisfaction and depth of engagement with deployed solutions\n\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.\n\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\n\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.\n\n#J-18808-Ljbffr","company":"Centaur Labs","rawCompany":"centaur labs","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-17T03:38:25.722Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Forward Deployed Engineer","description":"Job Category: Customer Success\nAbout Salesforce\n\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\n\nThe Forward Deployed Product Manager sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions (“Blueprints”) using the Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.\n\nYou will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.\n\nResponsibilities\nRoadmap & Solution Ownership\n\nOwn the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs\n\nOwn the feature lifecycle for specific components from discovery through launch and iteration\n\nIdentify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows\n\nBlueprint Design & Execution\n\nPartner with customer-facing team leaders to map and analyze customer requirements for new solutions\n\nBuild solution blueprints and workflow automations using current platform features\n\nWork directly with AI agents and prompting tools to design automated, enterprise-grade solutions\n\nValidate, test, and iterate blueprints for accuracy, consistency, and performance\n\nTechnical Specification & Delivery\n\nTranslate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria\n\nManage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies\n\nDocument solution architecture, demonstrations, and implementation guidelines\n\nCustomer & Market Research\n\nConduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities\n\nAct as the voice of the customer within the development process\n\nCross-Functional Collaboration\n\nPartner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences\n\nProvide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability\n\nSupport rollout and enablement of blueprint solutions across teams and customers\n\nRequired Qualifications\n\n8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting\n\nExperience building external-facing products in enterprise B2B SaaS environments\n\nStrong understanding of business workflow mapping, process modeling, and process improvement methodologies\n\nProven experience translating business requirements into structured automated workflows or solutions\n\nHands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no‑code platforms\n\nExcellent spoken and written communication with ability to present complex ideas clearly to both technical and non‑technical audiences\n\nProven ability to collaborate with virtual and global cross‑functional teams including engineering, design, and customer success\n\nRigor and consistency in managing product backlogs and executing delivery\n\nPreferred Qualifications\n\nExperience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology\n\nExperience with prompt design or agent‑based automation solutions\n\nFamiliarity with the Salesforce platform ecosystem (e.g., APIs, platform services)\n\nExperience with network effects and cold start strategies\n\nFamiliarity with feature prioritization and product feedback processes\n\nLean, Six Sigma, or related process improvement certification\n\nA related technical degree\n\nSuccess Metrics\n\nEfficiency improvements and measurable reduction in manual work for customers\n\nBlueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)\n\nQuality and clarity of roadmap feedback influencing platform improvements\n\nTime‑to‑value and scalability of solution deployments\n\nCustomer satisfaction and depth of engagement with deployed solutions\n\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.\n\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\n\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.\n\n#J-18808-Ljbffr","datePosted":"2026-06-17T03:38:25.722Z","dateModified":"2026-06-17T03:38:25.722Z","hiringOrganization":{"@type":"Organization","name":"Centaur Labs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f3b3da6a1605679a9a438ecb"},"url":"https://jobsearcher.com/jobs/f3b3da6a1605679a9a438ecb"}}