{"schemaVersion":"jobsearcher.job.v1","id":"f3aafcd391e3307bca56a024","url":"https://jobsearcher.com/jobs/f3aafcd391e3307bca56a024","canonicalUrl":"https://jobsearcher.com/jobs/f3aafcd391e3307bca56a024","title":"MSP Implementation Manager","description":"MSP Implementation ManagerReq number:R8726Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated MSP Implementation Manager ready to take us to the next level! If you have experience leading the implementation of client programs from initial discovery through launch and are looking for your next career move, apply now!Job DescriptionAs an MSP Implementation Manager at CAI, you will lead the implementation of client programs from initial discovery through launch and transition to ongoing operations. You will work directly with clients to understand their objectives and requirements, develop and manage implementation plans, and coordinate cross-functional teams, serving as the central point of coordination that keeps each implementation aligned with client expectations, established standards, timelines, and business objectives. The ideal candidate is an experienced implementation professional who is highly organized, client-focused, and comfortable leading complex initiatives across multiple stakeholders. Experience with MSP programs is required; experience with Pixid Pro VMS (formerly Vector) and in public-sector environments is a plus. This position will be full-time and remote.What You'll DoClient Discovery & Implementation PlanningLead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerationsTranslate client requirements into clear implementation plans, timelines, milestones, and deliverablesEstablish project structure, stakeholder responsibilities, communication cadence, and key milestonesAlign implementation activities with established standards and client-specific requirementsIdentify dependencies and potential challenges early and incorporate them into implementation planningImplementation ManagementLead assigned implementations from initiation through launch and transition to ongoing operationsCoordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forwardManage project plans, milestones, deliverables, actions, and dependenciesFacilitate meetings and working sessions and ensure follow-up actions are completedMonitor progress against established timelines and proactively address barriers to executionMaintain alignment between client expectations, implementation requirements, and project objectivesRisk & Issue ManagementIdentify and manage risks, issues, dependencies, and decisions throughout the implementationDevelop appropriate actions to address challenges and drive resolution with responsible stakeholdersEscalate matters requiring leadership attention or decisionsMaintain clear visibility into implementation status and emerging concernsLaunch & TransitionCoordinate activities required to prepare the client and internal teams for program launchMonitor outstanding items and drive completion of key launch activitiesSupport successful transition from implementation into ongoing program operationsCapture lessons learned and identify opportunities to improve future implementationsClient & Cross-Functional CollaborationEstablish strong working relationships with client stakeholders and internal teams, serving as a trusted implementation partner throughout the engagementPartner with Account Management, Operations, Technology, Product, Finance, and other functional teams as neededCommunicate project status, risks, decisions, and priorities clearly to stakeholders at varying levelsFacilitate alignment across stakeholders and drive timely decisions and actionWhat You'll NeedRequired:Bachelor's degree in Business, Operations, Project Management, or a related field4+ years of experience in implementation management, project management, program management, consulting, or a related disciplineDemonstrated experience leading complex, multi-stakeholder client implementations from discovery through launchExperience with MSP programsStrong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholdersDemonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverablesStrong client-facing, communication, presentation, facilitation, and relationship management skillsExperience managing project risks, issues, dependencies, and competing prioritiesAbility to understand complex business requirements and translate them into actionable implementation activitiesProficiency with Microsoft Project (MPP) and experience developing and maintaining detailed implementation project plansStrong proficiency with Microsoft Office, AI tools, and other business productivity toolsAbility to operate effectively in a fast-paced environment with a high degree of ownership and accountabilityPreferred:Experience with Pixid Pro VMSExperience in professional services or workforce solutions environmentsExperience working in a public-sector environmentPhysical DemandsAbility to safely and successfully perform the essential job functionsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-JE1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.EEO StatementIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$120,000 - $140,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.","company":"CAI","rawCompany":"cai","city":"Pierre","state":"SD","isRemote":false,"isActive":false,"createdAt":"2026-10-16T14:14:14.076Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"MSP Implementation Manager","description":"MSP Implementation ManagerReq number:R8726Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated MSP Implementation Manager ready to take us to the next level! If you have experience leading the implementation of client programs from initial discovery through launch and are looking for your next career move, apply now!Job DescriptionAs an MSP Implementation Manager at CAI, you will lead the implementation of client programs from initial discovery through launch and transition to ongoing operations. You will work directly with clients to understand their objectives and requirements, develop and manage implementation plans, and coordinate cross-functional teams, serving as the central point of coordination that keeps each implementation aligned with client expectations, established standards, timelines, and business objectives. The ideal candidate is an experienced implementation professional who is highly organized, client-focused, and comfortable leading complex initiatives across multiple stakeholders. Experience with MSP programs is required; experience with Pixid Pro VMS (formerly Vector) and in public-sector environments is a plus. This position will be full-time and remote.What You'll DoClient Discovery & Implementation PlanningLead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerationsTranslate client requirements into clear implementation plans, timelines, milestones, and deliverablesEstablish project structure, stakeholder responsibilities, communication cadence, and key milestonesAlign implementation activities with established standards and client-specific requirementsIdentify dependencies and potential challenges early and incorporate them into implementation planningImplementation ManagementLead assigned implementations from initiation through launch and transition to ongoing operationsCoordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forwardManage project plans, milestones, deliverables, actions, and dependenciesFacilitate meetings and working sessions and ensure follow-up actions are completedMonitor progress against established timelines and proactively address barriers to executionMaintain alignment between client expectations, implementation requirements, and project objectivesRisk & Issue ManagementIdentify and manage risks, issues, dependencies, and decisions throughout the implementationDevelop appropriate actions to address challenges and drive resolution with responsible stakeholdersEscalate matters requiring leadership attention or decisionsMaintain clear visibility into implementation status and emerging concernsLaunch & TransitionCoordinate activities required to prepare the client and internal teams for program launchMonitor outstanding items and drive completion of key launch activitiesSupport successful transition from implementation into ongoing program operationsCapture lessons learned and identify opportunities to improve future implementationsClient & Cross-Functional CollaborationEstablish strong working relationships with client stakeholders and internal teams, serving as a trusted implementation partner throughout the engagementPartner with Account Management, Operations, Technology, Product, Finance, and other functional teams as neededCommunicate project status, risks, decisions, and priorities clearly to stakeholders at varying levelsFacilitate alignment across stakeholders and drive timely decisions and actionWhat You'll NeedRequired:Bachelor's degree in Business, Operations, Project Management, or a related field4+ years of experience in implementation management, project management, program management, consulting, or a related disciplineDemonstrated experience leading complex, multi-stakeholder client implementations from discovery through launchExperience with MSP programsStrong project planning, organizational, and execution skills with the ability to manage multiple priorities and stakeholdersDemonstrated ability to independently drive projects forward and maintain accountability for timelines and deliverablesStrong client-facing, communication, presentation, facilitation, and relationship management skillsExperience managing project risks, issues, dependencies, and competing prioritiesAbility to understand complex business requirements and translate them into actionable implementation activitiesProficiency with Microsoft Project (MPP) and experience developing and maintaining detailed implementation project plansStrong proficiency with Microsoft Office, AI tools, and other business productivity toolsAbility to operate effectively in a fast-paced environment with a high degree of ownership and accountabilityPreferred:Experience with Pixid Pro VMSExperience in professional services or workforce solutions environmentsExperience working in a public-sector environmentPhysical DemandsAbility to safely and successfully perform the essential job functionsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-JE1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.EEO StatementIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$120,000 - $140,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.","datePosted":"2026-10-16T14:14:14.076Z","dateModified":"2026-10-16T14:14:14.076Z","hiringOrganization":{"@type":"Organization","name":"CAI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pierre","addressRegion":"SD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f3aafcd391e3307bca56a024"},"url":"https://jobsearcher.com/jobs/f3aafcd391e3307bca56a024"}}