{"schemaVersion":"jobsearcher.job.v1","id":"f37fc2c8c7535b37366393af","url":"https://jobsearcher.com/jobs/f37fc2c8c7535b37366393af","canonicalUrl":"https://jobsearcher.com/jobs/f37fc2c8c7535b37366393af","title":"Regional Software Support Engineer","description":"Job Title: Regional Software Support Engineer\nReports To: Director of Customer Support – North America\nClassification: Non-exempt\n\nSummary:\nThe Regional Software Support Engineer will be primarily responsible to provide software specific support to the regional customer support team in North America. The position will also function as hotline support and onsite support during an equipment escalation if required within North America. The Regional Software Support Engineer will also contribute to a team responsible for the installation of high volume precision equipment as well as provide software updates, upgrade/retrofits for all eligible EVG equipment. This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes.\n\nEssential Duties and Responsibilities:\nTo perform this job successfully, individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:\nProvide start-up software support at EVG customer installations, either onsite or remote.\nPlanning and execution of assigned software specific tasks.\nExecute independent testing and qualification of EVG equipment software.\nPrepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).\nRecommend appropriate action and maintain ongoing awareness of existing and potential situations. Handles equipment and customer situations while informing Management of developments on a timely basis.\nResponsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.\nParticipate and/or lead failure analysis with HQ R&D departments.\nProvide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.\nMaintenance of all software products on customer equipment (patches, backups, version updates).\nPerform data and performance analysis of the installed base at key customers. Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to.\nVisit customer and affiliates to review customer issues and provide required technical support and recommendations.\nMust be able to travel domestically and internationally overnight, as needed, up to 40% of the time. Must possess a valid passport.\nThis position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.\nOther duties, as assigned.\n\nAdditional Duties and Responsibilities:\nStrong customer support and interpersonal skills and be able to interface with FSE’s and customers under stressful conditions while maintaining a professional demeanor, respect and courtesy at all times.\nComplete understanding of project scheduling and management.\nCross-functional team building.\n\nQualifications / Education / Skills and Experience:\nA minimum of a Bachelor’s Degree in computer science or another technical discipline (electronics, software, mechanical) or six (6) years related experience.\nKnowledge in C#, .NET in the methods of software engineering is desired.\nMust have strong computer skills including Word, Excel, Power Point and Windows (knowledge of SAP, CANbus and motion controllers preferred).\nMust be able to work extended hours and/or flexible shifts as required.\nAbility to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.\nStrong organizational skills.\n\nPhysical Demands:\nWhile performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.\nAbility to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.\n\nThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.\n\nA review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.","company":"Evgroup6","rawCompany":"evgroup6","city":"Tempe","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-06-25T01:16:35.635Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Regional Software Support Engineer","description":"Job Title: Regional Software Support Engineer\nReports To: Director of Customer Support – North America\nClassification: Non-exempt\n\nSummary:\nThe Regional Software Support Engineer will be primarily responsible to provide software specific support to the regional customer support team in North America. The position will also function as hotline support and onsite support during an equipment escalation if required within North America. The Regional Software Support Engineer will also contribute to a team responsible for the installation of high volume precision equipment as well as provide software updates, upgrade/retrofits for all eligible EVG equipment. This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes.\n\nEssential Duties and Responsibilities:\nTo perform this job successfully, individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:\nProvide start-up software support at EVG customer installations, either onsite or remote.\nPlanning and execution of assigned software specific tasks.\nExecute independent testing and qualification of EVG equipment software.\nPrepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).\nRecommend appropriate action and maintain ongoing awareness of existing and potential situations. Handles equipment and customer situations while informing Management of developments on a timely basis.\nResponsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.\nParticipate and/or lead failure analysis with HQ R&D departments.\nProvide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.\nMaintenance of all software products on customer equipment (patches, backups, version updates).\nPerform data and performance analysis of the installed base at key customers. Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to.\nVisit customer and affiliates to review customer issues and provide required technical support and recommendations.\nMust be able to travel domestically and internationally overnight, as needed, up to 40% of the time. Must possess a valid passport.\nThis position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.\nOther duties, as assigned.\n\nAdditional Duties and Responsibilities:\nStrong customer support and interpersonal skills and be able to interface with FSE’s and customers under stressful conditions while maintaining a professional demeanor, respect and courtesy at all times.\nComplete understanding of project scheduling and management.\nCross-functional team building.\n\nQualifications / Education / Skills and Experience:\nA minimum of a Bachelor’s Degree in computer science or another technical discipline (electronics, software, mechanical) or six (6) years related experience.\nKnowledge in C#, .NET in the methods of software engineering is desired.\nMust have strong computer skills including Word, Excel, Power Point and Windows (knowledge of SAP, CANbus and motion controllers preferred).\nMust be able to work extended hours and/or flexible shifts as required.\nAbility to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.\nStrong organizational skills.\n\nPhysical Demands:\nWhile performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.\nAbility to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.\n\nThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.\n\nA review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.","datePosted":"2026-06-25T01:16:35.635Z","dateModified":"2026-06-25T01:16:35.635Z","hiringOrganization":{"@type":"Organization","name":"Evgroup6","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tempe","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f37fc2c8c7535b37366393af"},"url":"https://jobsearcher.com/jobs/f37fc2c8c7535b37366393af"}}