{"schemaVersion":"jobsearcher.job.v1","id":"f375ec7957f8c05bfd746185","url":"https://jobsearcher.com/jobs/f375ec7957f8c05bfd746185","canonicalUrl":"https://jobsearcher.com/jobs/f375ec7957f8c05bfd746185","title":"Customer Support Engineer","description":"What will you be doing?Own the inbound support queue end-to-end — set SLAs, triage tickets, and resolve technical issues (workflow debugging, API/integration problems, agent behavior) yourselfBuild and deploy an AI support agent to drive ticket deflection, and maintain a knowledge base written for AI agents firstDesign and implement onboarding automation, health scoring, and proactive at-risk account rescues to drive retention and expansionWrite the CS playbook from scratch — SOPs, escalation criteria, reporting — and close the product feedback loop with engineeringUse Claude Code / Codex and API/webhook integrations to build internal tooling that scales support without adding headcountKey Requirements4–5 years in a technical, customer-facing role (support engineering, solutions engineering, or CS Ops) — ideally at an early-stage B2B SaaS startupCan write scripts, hit APIs, and debug integrations independently — no engineering hand-holding neededHas owned a support function solo: set SLAs, reduced queue volume through tooling and documentation, not just ticket-answeringDemonstrated ability to build with AI tools (Claude Code, Codex, LLMs/AI agents) — this is a hard requirement, not a nice-to-haveBased in San Francisco and able to work in-office 4 days/week (Wednesday WFH)","company":"By Recruiting","rawCompany":"by recruiting","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-07T08:59:03.823Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Engineer","description":"What will you be doing?Own the inbound support queue end-to-end — set SLAs, triage tickets, and resolve technical issues (workflow debugging, API/integration problems, agent behavior) yourselfBuild and deploy an AI support agent to drive ticket deflection, and maintain a knowledge base written for AI agents firstDesign and implement onboarding automation, health scoring, and proactive at-risk account rescues to drive retention and expansionWrite the CS playbook from scratch — SOPs, escalation criteria, reporting — and close the product feedback loop with engineeringUse Claude Code / Codex and API/webhook integrations to build internal tooling that scales support without adding headcountKey Requirements4–5 years in a technical, customer-facing role (support engineering, solutions engineering, or CS Ops) — ideally at an early-stage B2B SaaS startupCan write scripts, hit APIs, and debug integrations independently — no engineering hand-holding neededHas owned a support function solo: set SLAs, reduced queue volume through tooling and documentation, not just ticket-answeringDemonstrated ability to build with AI tools (Claude Code, Codex, LLMs/AI agents) — this is a hard requirement, not a nice-to-haveBased in San Francisco and able to work in-office 4 days/week (Wednesday WFH)","datePosted":"2026-08-07T08:59:03.823Z","dateModified":"2026-08-07T08:59:03.823Z","hiringOrganization":{"@type":"Organization","name":"By Recruiting","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f375ec7957f8c05bfd746185"},"url":"https://jobsearcher.com/jobs/f375ec7957f8c05bfd746185"}}