{"schemaVersion":"jobsearcher.job.v1","id":"f31f67da00a9c8f6d2edc380","url":"https://jobsearcher.com/jobs/f31f67da00a9c8f6d2edc380","canonicalUrl":"https://jobsearcher.com/jobs/f31f67da00a9c8f6d2edc380","title":"IT Technical Specialist","description":"IT Technical Support Specialist\n\nRange USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.\n\nPosition details\n\nPosition title\n\nIT Technical Support Specialist\n\nReports to\n\nIT Infrastructure Manager\n\nClassification\n\nFull-Time / Exempt / Salaried / On-Site\n\nPosition overview\n\nThe IT Technical Support Specialist assists in all aspects of supporting our multiple stores across the US. The ideal candidate will have a foundation for IT knowledge but will be open to learning many different skills. We are looking for a true problem solver to provide technical assistance to our employees.\n\nCore values alignment:\n\nCurious — ask questions, find and solve problems\nPassionate — care deeply about the brand, team, and customers\nDo it Right — take pride in accuracy and credibility\nService — put others above ourselves\n\nKey responsibilities\n\nServe as the first point of contact for IT support requests across corporate and retail store locations, triaging and resolving Tier 1 and Tier 2 issues via phone, remote desktop tools, in-person, and ticketing system; escalate unresolved issues to senior IT staff with thorough documentation.\nProvide technical support for end-user hardware and software, including desktops, laptops, printers, peripherals, and mobile devices across Windows 10/11 and iOS environments.\nAdminister and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint; handle account provisioning, mailbox management, licensing assignments, and access troubleshooting.\nManage user accounts, group memberships, password resets, and access requests in Active Directory and Microsoft Entra ID.\nSupport endpoint enrollment, configuration, and compliance using Microsoft Intune, PDQ Connect, and MDM policies; assist with device imaging, application deployment, and policy enforcement.\nProvide frontline technical support for POS systems at store locations, including hardware, software, and peripheral troubleshooting (receipt printers, label printers, card readers); coordinate escalation to POS vendors or senior IT staff as needed.\nPerform hardware and software installations, configurations, and updates; maintain accurate records of device inventory and software deployments.\nCreate and maintain knowledge base articles, support guides, and troubleshooting documentation to enable self-service resolution of common issues and reduce repeat ticket volume.\nWork within the IT ticketing system to log, track, prioritize, and resolve support requests in accordance with defined SLAs; provide clear status updates to end users throughout the resolution process.\nBe available for on-call and after-hours support on a rotating basis to assist stores when critical issues arise outside of normal business hours.\n\nSchedule for this position will be as follows:\n\nMonday and Tuesday 1:30p-10p\nSaturday and Sunday 8:30a-5p\nFifth day has flexibility on which day candidate prefers\n\nDesired skills & experience\n\nExcellent customer service skills\nStrong troubleshooting and critical thinking skills\nMicrosoft Office 365 and Windows 10\n\nEmployee benefits\n\nMedical, Dental, and Vision health insurance\nUnlimited Shooting – Free Classes\nIndustry-leading online and in-store discounts\nManufacturer rewards and points program\nNo firearm experience needed — we offer paid training","company":"Rangeus","rawCompany":"rangeus","city":"Blue Ash","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-09-12T10:36:26.665Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"459110","title":"Sporting Goods Retailers","slug":"sporting-goods-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Technical Specialist","description":"IT Technical Support Specialist\n\nRange USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.\n\nPosition details\n\nPosition title\n\nIT Technical Support Specialist\n\nReports to\n\nIT Infrastructure Manager\n\nClassification\n\nFull-Time / Exempt / Salaried / On-Site\n\nPosition overview\n\nThe IT Technical Support Specialist assists in all aspects of supporting our multiple stores across the US. The ideal candidate will have a foundation for IT knowledge but will be open to learning many different skills. We are looking for a true problem solver to provide technical assistance to our employees.\n\nCore values alignment:\n\nCurious — ask questions, find and solve problems\nPassionate — care deeply about the brand, team, and customers\nDo it Right — take pride in accuracy and credibility\nService — put others above ourselves\n\nKey responsibilities\n\nServe as the first point of contact for IT support requests across corporate and retail store locations, triaging and resolving Tier 1 and Tier 2 issues via phone, remote desktop tools, in-person, and ticketing system; escalate unresolved issues to senior IT staff with thorough documentation.\nProvide technical support for end-user hardware and software, including desktops, laptops, printers, peripherals, and mobile devices across Windows 10/11 and iOS environments.\nAdminister and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint; handle account provisioning, mailbox management, licensing assignments, and access troubleshooting.\nManage user accounts, group memberships, password resets, and access requests in Active Directory and Microsoft Entra ID.\nSupport endpoint enrollment, configuration, and compliance using Microsoft Intune, PDQ Connect, and MDM policies; assist with device imaging, application deployment, and policy enforcement.\nProvide frontline technical support for POS systems at store locations, including hardware, software, and peripheral troubleshooting (receipt printers, label printers, card readers); coordinate escalation to POS vendors or senior IT staff as needed.\nPerform hardware and software installations, configurations, and updates; maintain accurate records of device inventory and software deployments.\nCreate and maintain knowledge base articles, support guides, and troubleshooting documentation to enable self-service resolution of common issues and reduce repeat ticket volume.\nWork within the IT ticketing system to log, track, prioritize, and resolve support requests in accordance with defined SLAs; provide clear status updates to end users throughout the resolution process.\nBe available for on-call and after-hours support on a rotating basis to assist stores when critical issues arise outside of normal business hours.\n\nSchedule for this position will be as follows:\n\nMonday and Tuesday 1:30p-10p\nSaturday and Sunday 8:30a-5p\nFifth day has flexibility on which day candidate prefers\n\nDesired skills & experience\n\nExcellent customer service skills\nStrong troubleshooting and critical thinking skills\nMicrosoft Office 365 and Windows 10\n\nEmployee benefits\n\nMedical, Dental, and Vision health insurance\nUnlimited Shooting – Free Classes\nIndustry-leading online and in-store discounts\nManufacturer rewards and points program\nNo firearm experience needed — we offer paid training","datePosted":"2026-09-12T10:36:26.665Z","dateModified":"2026-09-12T10:36:26.665Z","hiringOrganization":{"@type":"Organization","name":"Rangeus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Blue Ash","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f31f67da00a9c8f6d2edc380"},"url":"https://jobsearcher.com/jobs/f31f67da00a9c8f6d2edc380"}}