Service Writer

Position Summary: We are seeking a motivated and customer-focused Service Advisor/Parts Advisor to support our growing used vehicle and golf cart operations. This dual-role position is responsible for providing excellent customer service, coordinating service and repair work, and managing parts sourcing and inventory. The ideal candidate will have experience in automotive service departments, a working knowledge of parts systems, and a passion for helping customers. Key Responsibilities: Service Advisor Duties:  Greet customers in-person and over the phone, assessing their service needs for used vehicles and golf carts.  Open and manage service repair orders, ensuring accurate documentation of customer concerns, vehicle details, and technician notes.  Communicate clearly with technicians to relay customer concerns and provide service estimates.  Follow up with customers on repair status, changes in estimates, and service completion.  Review final invoices with customers and explain work performed.  Schedule service appointments and maintain organized workflow for the service department. Parts Advisor Duties:  Identify, source, and order parts for used vehicles and golf carts (OEM and aftermarket).  Maintain accurate inventory records and manage stock levels.  Work with technicians to ensure timely availability of required parts.  Track special orders and notify service staff/customers of part arrivals.  Support front counter parts sales as needed, including walk-in and phone customers.  Maintain cleanliness and organization of the parts area. Requirements:  Prior experience in a service advisor, parts advisor, or related dealership role (preferred).  Knowledge of used vehicles and/or golf carts (Club Car, E-Z-GO, Yamaha, etc.).  Strong communication and organizational skills.  Proficient with dealership management systems (DMS) and parts lookup tools.  Ability to multi-task and manage priorities in a fast-paced environment.  Customer-first attitude with a strong sense of professionalism. Preferred Qualifications:  Valid driver’s license with clean driving record. Benefits:  Competitive hourly/salary compensation based on experience  Paid time off and holidays  Dental, and vision insurance Work Environment:  Indoor/outdoor setting with occasional exposure to vehicle exhaust, weather conditions, and shop equipment noise.  Occasional lifting of up to 50 lbs. Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Paid time off Vision insurance Work Location: In person