{"schemaVersion":"jobsearcher.job.v1","id":"f2fd5d7a459a0ddeb52ab10f","url":"https://jobsearcher.com/jobs/f2fd5d7a459a0ddeb52ab10f","canonicalUrl":"https://jobsearcher.com/jobs/f2fd5d7a459a0ddeb52ab10f","title":"Restaurant General Manager","description":"The Restaurant General Manager is responsible for leading the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and ensure compliance with all brand standards. The RGM drives culture, training, and execution, serving as the key leader in the daily operation of the restaurant and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance).\n\nThe position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The RGM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.\n\nKey Responsibilities:\n\nOperational Leadership\nOwnership of your restaurant’s success metrics and lead restaurant team to reach goals\nLead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh meals\nManage all daily restaurant operations including food preparation, service, safety, and cleanliness.\nMaintain full compliance with KFC standards and all local/state health regulations.\nExecute marketing promotions and ensure product quality and consistency.\n\nPeople Leadership\nRecruit, train, and develop Shift Supervisors and Team Members.\nGrow and mentor your KFC family through training, development and onboarding new team members\nLead communications of your team’s goals, upcoming promotions, business updates, etc\nInspire the overall positive and collaborative family environment\nConduct daily pre-shift meetings and weekly performance reviews.\nCreate a positive work environment focused on teamwork and accountability.\n\nFinancial & Administrative\nControl labor, food cost, and other controllable expenses to meet budget goals.\nAccurately complete all reports including sales, inventory, and cash handling.\nReview daily sales and labor performance and take corrective action as needed.\n\nCustomer Focus\nEnsure every guest receives exceptional service and product quality.\nAddress guest feedback promptly and professionally.\nImplement programs to drive repeat business and increase sales.\n\nCompliance & Safety\nEnforce all safety, sanitation, and security procedures.\nMaintain accurate team records, schedules, and timekeeping.\nEnsure the restaurant is always inspection-ready.\n\nCommunication & Reporting\nCommunicate daily with Area Coach regarding performance and opportunities.\nEnsure all training certifications, recertifications, and brand programs are completed on schedule.\n\nSuccess Factors\nLeads by example with high standards in customer service, food quality and cleanliness\nTrue business partner and has an ownership mindset relating to business results\nMentors and coaches team effectively through training and development resources\nBuilds a team through selecting and onboarding new hires\nTakes absolute pride in everything you do\nGoal-oriented leader that enjoys a fast-pace environment\nDeep appreciation and commitment to customer service and our guest’s experience\n\nExpectations:\n\nGreet Guests:\nEvery guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.\nUse polite and positive phrases such as:\n“Hi, welcome to KFC! How are you today?”\n“Thank you for coming in! What can I get started for you?”\n\nProvide Efficient Service:\nTake accurate orders quickly and confirm them clearly before processing.\nMaintain professionalism and a calm attitude, even during busy periods.\nEnsure that every order meets KFC quality and accuracy standards.\n\nImplement Upselling:\nOffer guests value items or upgrades that complement their order, using suggestive selling language. Examples:\n“Would you like to make that a combo today?”\n“Would you like to add a dessert or drink to your meal?”\n“Our new chicken sandwich has been a favorite — would you like to try it today?”\nUpselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance.\n\nClose with Appreciation:\nThank each guest sincerely and invite them back.\nExample: “Thank you for choosing KFC! We’ll see you next time.”","company":"KFC","rawCompany":"kf","city":"Pasadena","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-02T11:12:29.180Z","occupations":[{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"},{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Restaurant General Manager","description":"The Restaurant General Manager is responsible for leading the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and ensure compliance with all brand standards. The RGM drives culture, training, and execution, serving as the key leader in the daily operation of the restaurant and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance).\n\nThe position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The RGM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.\n\nKey Responsibilities:\n\nOperational Leadership\nOwnership of your restaurant’s success metrics and lead restaurant team to reach goals\nLead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh meals\nManage all daily restaurant operations including food preparation, service, safety, and cleanliness.\nMaintain full compliance with KFC standards and all local/state health regulations.\nExecute marketing promotions and ensure product quality and consistency.\n\nPeople Leadership\nRecruit, train, and develop Shift Supervisors and Team Members.\nGrow and mentor your KFC family through training, development and onboarding new team members\nLead communications of your team’s goals, upcoming promotions, business updates, etc\nInspire the overall positive and collaborative family environment\nConduct daily pre-shift meetings and weekly performance reviews.\nCreate a positive work environment focused on teamwork and accountability.\n\nFinancial & Administrative\nControl labor, food cost, and other controllable expenses to meet budget goals.\nAccurately complete all reports including sales, inventory, and cash handling.\nReview daily sales and labor performance and take corrective action as needed.\n\nCustomer Focus\nEnsure every guest receives exceptional service and product quality.\nAddress guest feedback promptly and professionally.\nImplement programs to drive repeat business and increase sales.\n\nCompliance & Safety\nEnforce all safety, sanitation, and security procedures.\nMaintain accurate team records, schedules, and timekeeping.\nEnsure the restaurant is always inspection-ready.\n\nCommunication & Reporting\nCommunicate daily with Area Coach regarding performance and opportunities.\nEnsure all training certifications, recertifications, and brand programs are completed on schedule.\n\nSuccess Factors\nLeads by example with high standards in customer service, food quality and cleanliness\nTrue business partner and has an ownership mindset relating to business results\nMentors and coaches team effectively through training and development resources\nBuilds a team through selecting and onboarding new hires\nTakes absolute pride in everything you do\nGoal-oriented leader that enjoys a fast-pace environment\nDeep appreciation and commitment to customer service and our guest’s experience\n\nExpectations:\n\nGreet Guests:\nEvery guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.\nUse polite and positive phrases such as:\n“Hi, welcome to KFC! How are you today?”\n“Thank you for coming in! What can I get started for you?”\n\nProvide Efficient Service:\nTake accurate orders quickly and confirm them clearly before processing.\nMaintain professionalism and a calm attitude, even during busy periods.\nEnsure that every order meets KFC quality and accuracy standards.\n\nImplement Upselling:\nOffer guests value items or upgrades that complement their order, using suggestive selling language. Examples:\n“Would you like to make that a combo today?”\n“Would you like to add a dessert or drink to your meal?”\n“Our new chicken sandwich has been a favorite — would you like to try it today?”\nUpselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance.\n\nClose with Appreciation:\nThank each guest sincerely and invite them back.\nExample: “Thank you for choosing KFC! We’ll see you next time.”","datePosted":"2026-09-02T11:12:29.180Z","dateModified":"2026-09-02T11:12:29.180Z","hiringOrganization":{"@type":"Organization","name":"KFC","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasadena","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f2fd5d7a459a0ddeb52ab10f"},"url":"https://jobsearcher.com/jobs/f2fd5d7a459a0ddeb52ab10f"}}