{"schemaVersion":"jobsearcher.job.v1","id":"f2de3f85eb9c92aeb339e4b1","url":"https://jobsearcher.com/jobs/f2de3f85eb9c92aeb339e4b1","canonicalUrl":"https://jobsearcher.com/jobs/f2de3f85eb9c92aeb339e4b1","title":"Customer Support Representative","description":"Company:\n\nBased in San Diego, CA, IPS Group, Inc. is a leader in smart parking, mobility, and transportation technologies. Before “Smart Cities” and “IoT” were buzzwords, IPS was delivering secure cloud-based solutions to monetize and optimize high-demand curb-space and parking facilities. Our scalable solutions include a comprehensive suite of parking hardware, software and payment technologies to serve the ever-growing parking demands of both large and small cities.\n\nIn 2005, IPS introduced the Smart Parking Meter, launching a new era of parking management. Later, the Company introduced other Smart Parking solutions, evolving into a single-source provider of a comprehensive parking technology platform. Pay stations, upgrade kits, enforcement and permitting solutions, vehicle detection sensors, mobile payment, and other applications — all powered by the same collective intelligence of the IPS organically developed Data Management System. Today, IPS is proud to offer the industry’s only true, fully integrated Parking Management Suite.\n\nIPS innovations have transformed Smart Parking operations from a tedious, time-consuming chore into a streamlined, proactive revenue-generating process powered by a single source with 360-degree management capabilities. In the modern era, where parking has become curb management, the IPS Data Management System has led the way to data-enhanced decision-making for sustainable cities. The Company boasts over 160 patents, including differentiated IoT offerings at the intersection of hardware and digital/mobile payment technologies.\n\nJob Description:\n\nThe Customer Support Representative is responsible for providing first-line support to IPS clients by handling inbound inquiries, troubleshooting basic technical issues, and ensuring timely resolution or escalation. This role focuses on delivering consistent, high-quality support experience by following established processes, documenting interactions, and escalating more complex issues to advanced support or engineering teams.\n\nEssential Duties and Responsibilities:\n\nCustomer Support:\n\nServe as the first point of contact for client and public inquiries via phone, email, chat and the support portal\nRespond to and resolve routine customer issues related to IPS hardware, software, and systems\nPerform basic troubleshooting using established diagnostic processes and knowledge base resources\nGuide customers through step-by-step solutions in a clear and professional manner, providing ad-hoc training, as necessary\nGenerating quotes for IPS products/services\n\nTicket Management:\n\nAccurately log, track, and update support tickets in the case management system\nEnsure all customer interactions are properly documented\nPrioritize and manage multiple support requests to meet service level expectations\n\nEscalation:\n\nIdentify issues that require advanced technical support and escalate, as appropriate\nProvide clear and complete documentation when escalating issues\n\nSupport Operations:\n\nAssist with basic administrative support tasks such as order status inquiries, shipping updates, and general client requests\nFollow standard operating procedures to ensure consistency and accuracy\n\nQualifications:\n\n1–3 years of experience in customer support or help desk\nBasic understanding of computer systems and troubleshooting\nStrong communication skills\nAbility to follow processes and work within defined procedures\nStrong attention to detail and organization\nCustomer-focused with a professional demeanor\n\nEducation/Experience:\n\n:\n\nExperience supporting technical products or SaaS platforms\nFamiliarity with ticketing systems or CRM tools\nExposure to parking, enforcement, or municipal systems is a plus\n\nPhysical Demands, Equipment, and Machinery:\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.\n\nAbility to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment and multi-line phone. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.\n\nWork Environment:\n\nThe work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.\n\nThe position is on-site in our San Diego, CA office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature-controlled.\n\nNote: The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an \"AT-Will\" employer. It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee, because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.\n\nBenefits:\n\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\n\nJob Type: Full-time\n\nSalary range: $26 - $28/hr.\n\nAn Equal Opportunity Employer—M/F/D/V","company":"Ips Group","rawCompany":"ips group","city":"San Diego","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T20:06:22.187Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"812930","title":"Parking Lots and Garages","slug":"parking-lots-and-garages"},{"code":"812990","title":"All Other Personal Services","slug":"all-other-personal-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"Company:\n\nBased in San Diego, CA, IPS Group, Inc. is a leader in smart parking, mobility, and transportation technologies. Before “Smart Cities” and “IoT” were buzzwords, IPS was delivering secure cloud-based solutions to monetize and optimize high-demand curb-space and parking facilities. Our scalable solutions include a comprehensive suite of parking hardware, software and payment technologies to serve the ever-growing parking demands of both large and small cities.\n\nIn 2005, IPS introduced the Smart Parking Meter, launching a new era of parking management. Later, the Company introduced other Smart Parking solutions, evolving into a single-source provider of a comprehensive parking technology platform. Pay stations, upgrade kits, enforcement and permitting solutions, vehicle detection sensors, mobile payment, and other applications — all powered by the same collective intelligence of the IPS organically developed Data Management System. Today, IPS is proud to offer the industry’s only true, fully integrated Parking Management Suite.\n\nIPS innovations have transformed Smart Parking operations from a tedious, time-consuming chore into a streamlined, proactive revenue-generating process powered by a single source with 360-degree management capabilities. In the modern era, where parking has become curb management, the IPS Data Management System has led the way to data-enhanced decision-making for sustainable cities. The Company boasts over 160 patents, including differentiated IoT offerings at the intersection of hardware and digital/mobile payment technologies.\n\nJob Description:\n\nThe Customer Support Representative is responsible for providing first-line support to IPS clients by handling inbound inquiries, troubleshooting basic technical issues, and ensuring timely resolution or escalation. This role focuses on delivering consistent, high-quality support experience by following established processes, documenting interactions, and escalating more complex issues to advanced support or engineering teams.\n\nEssential Duties and Responsibilities:\n\nCustomer Support:\n\nServe as the first point of contact for client and public inquiries via phone, email, chat and the support portal\nRespond to and resolve routine customer issues related to IPS hardware, software, and systems\nPerform basic troubleshooting using established diagnostic processes and knowledge base resources\nGuide customers through step-by-step solutions in a clear and professional manner, providing ad-hoc training, as necessary\nGenerating quotes for IPS products/services\n\nTicket Management:\n\nAccurately log, track, and update support tickets in the case management system\nEnsure all customer interactions are properly documented\nPrioritize and manage multiple support requests to meet service level expectations\n\nEscalation:\n\nIdentify issues that require advanced technical support and escalate, as appropriate\nProvide clear and complete documentation when escalating issues\n\nSupport Operations:\n\nAssist with basic administrative support tasks such as order status inquiries, shipping updates, and general client requests\nFollow standard operating procedures to ensure consistency and accuracy\n\nQualifications:\n\n1–3 years of experience in customer support or help desk\nBasic understanding of computer systems and troubleshooting\nStrong communication skills\nAbility to follow processes and work within defined procedures\nStrong attention to detail and organization\nCustomer-focused with a professional demeanor\n\nEducation/Experience:\n\n:\n\nExperience supporting technical products or SaaS platforms\nFamiliarity with ticketing systems or CRM tools\nExposure to parking, enforcement, or municipal systems is a plus\n\nPhysical Demands, Equipment, and Machinery:\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.\n\nAbility to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment and multi-line phone. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.\n\nWork Environment:\n\nThe work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.\n\nThe position is on-site in our San Diego, CA office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature-controlled.\n\nNote: The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an \"AT-Will\" employer. It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee, because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.\n\nBenefits:\n\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\n\nJob Type: Full-time\n\nSalary range: $26 - $28/hr.\n\nAn Equal Opportunity Employer—M/F/D/V","datePosted":"2026-08-19T20:06:22.187Z","dateModified":"2026-08-19T20:06:22.187Z","hiringOrganization":{"@type":"Organization","name":"Ips Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Diego","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f2de3f85eb9c92aeb339e4b1"},"url":"https://jobsearcher.com/jobs/f2de3f85eb9c92aeb339e4b1"}}