{"schemaVersion":"jobsearcher.job.v1","id":"f2cafdecca4306ca09434d5c","url":"https://jobsearcher.com/jobs/f2cafdecca4306ca09434d5c","canonicalUrl":"https://jobsearcher.com/jobs/f2cafdecca4306ca09434d5c","title":"Associate IT User Support","description":"Our client, a leading organization in the technology sector, is seeking an Associate IT User Support to join their team. As an Associate IT User Support, you will be part of the IT Support Department supporting the IT operations at the Solon R&D Site. The ideal candidate will demonstrate problem-solving skills, effective communication, and a proactive attitude, which will align successfully in the organization.\nJob Title: Associate IT User Support\nLocation:On-site in Solon, Ohio\nWhat's the Job?\nProvide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.\nCollaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.\nCoordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements.\nSupport initial computer setup for new employees to ensure smooth onboarding.\nMaintain the functionality of IT systems and infrastructure for the site, including hardware, software, and peripherals.\nWhat's Needed?\nMinimum Bachelor's Degree in Business or Technology-related field or IT Certification.\nAt least 1 year of hands-on IT/IS experience with relevant system software such as Microsoft Windows, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.\nStrong problem-solving and implementation skills.\nExcellent written and verbal communication skills.\nExperience in inventory management of hardware and software.\nWhat's in it for me?\nOpportunity to work in a dynamic and innovative environment.\nGain valuable experience supporting a variety of IT systems and infrastructure.\nCollaborate with a diverse team of professionals dedicated to excellence.\nDevelop your skills in a supportive and growth-oriented setting.\nBe part of a company committed to inclusion and professional development.\nUpon completion of waiting period, consultants are eligible for:\nMedical and Prescription Drug Plans\nDental Plan\nVision Plan\nHealth Savings Account\nHealth Flexible Spending Account\nDependent Care Flexible Spending Account\nSupplemental Life Insurance\nShort Term and Long Term Disability Insurance\nBusiness Travel Insurance\n401(k), Plus Match\nWeekly Pay\nIf this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!\nAbout ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.\nExperis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.","company":"Experis","rawCompany":"experis","city":"Akron","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-05T09:44:26.324Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate IT User Support","description":"Our client, a leading organization in the technology sector, is seeking an Associate IT User Support to join their team. As an Associate IT User Support, you will be part of the IT Support Department supporting the IT operations at the Solon R&D Site. The ideal candidate will demonstrate problem-solving skills, effective communication, and a proactive attitude, which will align successfully in the organization.\nJob Title: Associate IT User Support\nLocation:On-site in Solon, Ohio\nWhat's the Job?\nProvide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.\nCollaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.\nCoordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements.\nSupport initial computer setup for new employees to ensure smooth onboarding.\nMaintain the functionality of IT systems and infrastructure for the site, including hardware, software, and peripherals.\nWhat's Needed?\nMinimum Bachelor's Degree in Business or Technology-related field or IT Certification.\nAt least 1 year of hands-on IT/IS experience with relevant system software such as Microsoft Windows, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.\nStrong problem-solving and implementation skills.\nExcellent written and verbal communication skills.\nExperience in inventory management of hardware and software.\nWhat's in it for me?\nOpportunity to work in a dynamic and innovative environment.\nGain valuable experience supporting a variety of IT systems and infrastructure.\nCollaborate with a diverse team of professionals dedicated to excellence.\nDevelop your skills in a supportive and growth-oriented setting.\nBe part of a company committed to inclusion and professional development.\nUpon completion of waiting period, consultants are eligible for:\nMedical and Prescription Drug Plans\nDental Plan\nVision Plan\nHealth Savings Account\nHealth Flexible Spending Account\nDependent Care Flexible Spending Account\nSupplemental Life Insurance\nShort Term and Long Term Disability Insurance\nBusiness Travel Insurance\n401(k), Plus Match\nWeekly Pay\nIf this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!\nAbout ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.\nExperis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.","datePosted":"2026-08-05T09:44:26.324Z","dateModified":"2026-08-05T09:44:26.324Z","hiringOrganization":{"@type":"Organization","name":"Experis","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Akron","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f2cafdecca4306ca09434d5c"},"url":"https://jobsearcher.com/jobs/f2cafdecca4306ca09434d5c"}}