{"schemaVersion":"jobsearcher.job.v1","id":"f2bacd04be96dbec279cae84","url":"https://jobsearcher.com/jobs/f2bacd04be96dbec279cae84","canonicalUrl":"https://jobsearcher.com/jobs/f2bacd04be96dbec279cae84","title":"Collections Coordinator","description":"The Collections Coordinator identifies non-compliant activity, minimizes financial exposure with risk to iPROMOTEu and manages receivables to provide a consistent cash flow for iPROMOTEu's Affiliates. The Collections Coordinator is an active member of the Accounts Receivable Team and helps others with daily tasks as needed.\r\nResponsibilities\r\nCollections Process\r\nOverseeing the AR team mailbox and researching/responding accordingly.\r\nOverseeing personal mailbox and researching/responding accordingly.\r\nInitiating friendly reminder emails.\r\nNegotiate payment plans with customer.\r\nTaking inbound calls via the AR phone loop\r\nInitiate outbound calls/emails for collection efforts.\r\nOversee modules for pooled collections.\r\nReview aging to keep the credit limits and age limits with tolerable thresholds.\r\nIdentify and elevate trends in Affiliate collected payments.\r\nWorking with customers to ensure proper payment remittance.\r\nAccount Management\r\nIdentify and correct problem invoices by following up with internal business partners.\r\nAssist cash applications by researching unapplied cash.\r\nInitiate customer refunds.\r\nManage credit limits by reviewing and reducing iPROMOTEu/Affiliate risk.\r\nManage Age limits by reviewing and reducing iPROMOTEu/Affiliate risk.\r\nCoordinate account disaffiliation activities across Operations/Finance team to ensure target dates are met.\r\nApply credits and vouchers on account to open invoices as needed.\r\nFostering Relationships\r\nPrepare customer statements.\r\nEscalate any customer bankruptcy or legal issues to Legal services/current manager.\r\nPrepare and provide required information to Legal to send out Affiliate and customer demands.\r\nMaintain positive relationships with customers in an effort to minimize financial risk.\r\nReview late fee waiver requests, escalating to management when needed.\r\nCaptive Accounts\r\nReview all Affiliates who owe iPROMOTEu funds and reach out accordingly.\r\nNegotiate payment plans with Affiliates.\r\nMaintain positive relationships with Affiliates to ensure the highest level of service is provided.\r\nIdentify and initiate commission deductions.\r\nProcess credit card payments for captive balances.\r\nApply credits and vouchers on captive accounts towards open balances.\r\nQualifications\r\nEducation/Experience\r\nAssociates Degree, preferred.\r\nAt least three years of previous collection experience in a B2B environment preferred.\r\nAt least two years of previous accounts receivable and customer service experience.\r\nExperience with Microsoft Office.\r\nPersonal Leadership\r\nAgile & Adaptable: Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.\r\nAccountable: Accepts responsibility for one's own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.\r\nCourageous: Confronts difficult issues objectively and supports others who do the same; champions new ideas; manages personal discomfort in difficult situations.\r\nCollaborate: Works effectively with others to meet goals and satisfy business objectives; develop and maintain strong relationships with internal/external partners; seek buy-in of stakeholders; deals with disagreements or different points of view in a constructive manner; maintains positive relationships even under difficult circumstances.\r\nCommunicate Effectively: Listens attentively and with empathy to concerns of others; adjusts message to the audience; keeps people up to date with relevant information; speaks and writes clearly; encourages others to express views, even unpopular ones.\r\nManage Talent: Willingly shares expertise and experience with others.\r\nEngage & Inspire Others: Conveys trust in people's competence to do their jobs; creates a feeling of energy, excitement, and personal investment; inspires others to excel; recognizes performance that exceeds expectations.\r\nThought Leadership\r\nSolves Problems: Seeks out and considers relevant data, intuition, ideas and experience to make decisions and solve problems; effectively and efficiently integrates information from diverse sources; thoughtfully considers alternative solutions and perspectives.\r\nStrategizes: Thinks critically; understands implications of decisions; shares ideas for improvement; sees how his/her works relates to the work of other teams in the organization as a whole; knows which people in the organization need to be informed, what they need to know, and when to tell them.\r\nInnovates: Generates new ideas that add value; nurtures fresh approaches and appropriate risk taking; seeks alternative points of view; approaches problems with curiosity and generates creative solutions.\r\nResults Leadership\r\nManages Execution: Manage resources and time to achieve business objectives; prioritizes goals; works quickly to get things done.\r\nDrives for Results: Fosters a sense of urgency and commitment to achieve goals and create an Owner focused environment; takes initiative to proactively address critical issues; carefully considers compliance and regulatory obligations.\r\nMaximizes Productivity: Identifies ways to streamline and improve efficiency of work; ensures that defined processes, quality standards, and best practices are executed as designed.\r\nWorking Conditions\r\nAbility to sit for extended periods of time\r\nThis position may work with some challenging customers\r\nPlease note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.\r\nJ-18808-Ljbffr","company":"Ipromoteucom","rawCompany":"ipromoteucom","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:48:07.888Z","occupations":[{"code":"43-3011.00","title":"Bill and Account Collectors","slug":"bill-and-account-collectors"},{"code":"43-4041.00","title":"Credit Authorizers, Checkers, and Clerks","slug":"credit-authorizers-checkers-and-clerks"},{"code":"13-2081.00","title":"Tax Examiners and Collectors, and Revenue Agents","slug":"tax-examiners-and-collectors-and-revenue-agents"}],"industries":[{"code":"561440","title":"Collection Agencies","slug":"collection-agencies"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Collections Coordinator","description":"The Collections Coordinator identifies non-compliant activity, minimizes financial exposure with risk to iPROMOTEu and manages receivables to provide a consistent cash flow for iPROMOTEu's Affiliates. The Collections Coordinator is an active member of the Accounts Receivable Team and helps others with daily tasks as needed.\r\nResponsibilities\r\nCollections Process\r\nOverseeing the AR team mailbox and researching/responding accordingly.\r\nOverseeing personal mailbox and researching/responding accordingly.\r\nInitiating friendly reminder emails.\r\nNegotiate payment plans with customer.\r\nTaking inbound calls via the AR phone loop\r\nInitiate outbound calls/emails for collection efforts.\r\nOversee modules for pooled collections.\r\nReview aging to keep the credit limits and age limits with tolerable thresholds.\r\nIdentify and elevate trends in Affiliate collected payments.\r\nWorking with customers to ensure proper payment remittance.\r\nAccount Management\r\nIdentify and correct problem invoices by following up with internal business partners.\r\nAssist cash applications by researching unapplied cash.\r\nInitiate customer refunds.\r\nManage credit limits by reviewing and reducing iPROMOTEu/Affiliate risk.\r\nManage Age limits by reviewing and reducing iPROMOTEu/Affiliate risk.\r\nCoordinate account disaffiliation activities across Operations/Finance team to ensure target dates are met.\r\nApply credits and vouchers on account to open invoices as needed.\r\nFostering Relationships\r\nPrepare customer statements.\r\nEscalate any customer bankruptcy or legal issues to Legal services/current manager.\r\nPrepare and provide required information to Legal to send out Affiliate and customer demands.\r\nMaintain positive relationships with customers in an effort to minimize financial risk.\r\nReview late fee waiver requests, escalating to management when needed.\r\nCaptive Accounts\r\nReview all Affiliates who owe iPROMOTEu funds and reach out accordingly.\r\nNegotiate payment plans with Affiliates.\r\nMaintain positive relationships with Affiliates to ensure the highest level of service is provided.\r\nIdentify and initiate commission deductions.\r\nProcess credit card payments for captive balances.\r\nApply credits and vouchers on captive accounts towards open balances.\r\nQualifications\r\nEducation/Experience\r\nAssociates Degree, preferred.\r\nAt least three years of previous collection experience in a B2B environment preferred.\r\nAt least two years of previous accounts receivable and customer service experience.\r\nExperience with Microsoft Office.\r\nPersonal Leadership\r\nAgile & Adaptable: Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.\r\nAccountable: Accepts responsibility for one's own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.\r\nCourageous: Confronts difficult issues objectively and supports others who do the same; champions new ideas; manages personal discomfort in difficult situations.\r\nCollaborate: Works effectively with others to meet goals and satisfy business objectives; develop and maintain strong relationships with internal/external partners; seek buy-in of stakeholders; deals with disagreements or different points of view in a constructive manner; maintains positive relationships even under difficult circumstances.\r\nCommunicate Effectively: Listens attentively and with empathy to concerns of others; adjusts message to the audience; keeps people up to date with relevant information; speaks and writes clearly; encourages others to express views, even unpopular ones.\r\nManage Talent: Willingly shares expertise and experience with others.\r\nEngage & Inspire Others: Conveys trust in people's competence to do their jobs; creates a feeling of energy, excitement, and personal investment; inspires others to excel; recognizes performance that exceeds expectations.\r\nThought Leadership\r\nSolves Problems: Seeks out and considers relevant data, intuition, ideas and experience to make decisions and solve problems; effectively and efficiently integrates information from diverse sources; thoughtfully considers alternative solutions and perspectives.\r\nStrategizes: Thinks critically; understands implications of decisions; shares ideas for improvement; sees how his/her works relates to the work of other teams in the organization as a whole; knows which people in the organization need to be informed, what they need to know, and when to tell them.\r\nInnovates: Generates new ideas that add value; nurtures fresh approaches and appropriate risk taking; seeks alternative points of view; approaches problems with curiosity and generates creative solutions.\r\nResults Leadership\r\nManages Execution: Manage resources and time to achieve business objectives; prioritizes goals; works quickly to get things done.\r\nDrives for Results: Fosters a sense of urgency and commitment to achieve goals and create an Owner focused environment; takes initiative to proactively address critical issues; carefully considers compliance and regulatory obligations.\r\nMaximizes Productivity: Identifies ways to streamline and improve efficiency of work; ensures that defined processes, quality standards, and best practices are executed as designed.\r\nWorking Conditions\r\nAbility to sit for extended periods of time\r\nThis position may work with some challenging customers\r\nPlease note this job description is not designed to cover or contain a comprehensive listing of functions or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:48:07.888Z","dateModified":"2026-07-16T01:48:07.888Z","hiringOrganization":{"@type":"Organization","name":"Ipromoteucom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f2bacd04be96dbec279cae84"},"url":"https://jobsearcher.com/jobs/f2bacd04be96dbec279cae84"}}