Branch Support Specialist

GENERAL SUMMARYThe position of Branch Support Specialist serves as the secondary person to do activities to take care of customers and branch needs. Primary responsibilities include handling customer interactions at the counter or over the phone, taking and placing orders in the system, maintaining the showroom and warehouse in a clean and orderly manner, receiving orders, restocking warehouse, picking orders, packing customers' orders for delivery, calling customer to coordinate order pickup or delivery, partnering with sales reps to support customer needs, and loading and unloading trucks. ESSENTIAL FUNCTIONSKeeping the showroom and warehouse clean and organizedTaking orders over the phonePlacing orders in the systemCalling customers to coordinate deliveries, customer pick-ups, and repairsHelping customers load and unload equipment.Picking, shipping, and receiving dutiesPerforming janitorial duties as neededNotifying Operations Manager of product shortages and overstocksOperating a forkliftDriving company trucks to make deliveries or pickup orders on an as needed basisPartnering with Outside Sales Reps to take care of customer needsForwarding leads to Outside Sales Reps Prioritizing activities and functions to be completed within a given time period. Perform other duties as assignedAdhere to the Company Safety policiesAdhere to the Company CARE Initiative: Commit, Accountability, Responsiveness, EffortAdhere to the Company Core Values: Performance Driven, Quality In All We Do, Act With Integrity And Professionalism, Collaborative Continuous Improvement, Be Safe, and Impress the CustomerKNOWLEDGE, SKILLS AND ABILITIES REQUIREDEDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or three years related experience and/or training.LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and/or other employees of the organization. Spanish speaking not required but is a plus.MATHEMATICAL SKILLSAbility to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.COMPUTER SKILLS/CERTIFICATIONSWorking knowledge of Microsoft Office and Outlook.CERTIFICATES, LICENSES, REGISTRATIONSMust be able to obtain or possess a valid motor vehicle driver's license.