{"schemaVersion":"jobsearcher.job.v1","id":"f29043cd0e12209fbf863e2d","url":"https://jobsearcher.com/jobs/f29043cd0e12209fbf863e2d","canonicalUrl":"https://jobsearcher.com/jobs/f29043cd0e12209fbf863e2d","title":"Lead Site Reliability Engineer","description":"Company Overview\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\nWhat you'll do\nLead Incident Commanders at Docusign are responsible for leading, identifying, facilitating, and resolving various critical incidents including technology, products, and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign's overall service excellence practice by applying operational discipline, engineering principles, and automation best practices for availability, reliability and scalability.\nThis position is an individual contributor role reporting to the Senior Director, Site Reliability Engineering.\nResponsibility\n\nServe as a subject matter expert for Docusign's incident management\nParticipate in a rotational shift 24x7x365\nMonitor and evaluate high-level incident-based data for anomalies and correlations to provide valuable insights into trends, and propose solutions for areas requiring improvements\n\nJob Designation\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\nWhat you bring\nBasic\n\n12+ years of experience in Incident Management or Site Reliability Engineering, including leadership of major incidents and high-severity situations\nExperience with Incident Management tools and have strong programming skills\nExperience in troubleshooting techniques and problem-solving in a 24x7x365 environment\n\nPreferred\n\nExcellent oral and written communication skills, including the ability to build and present effective business presentations\nAdvanced problem identification, judgment, resolution, and decision-making skills\nAbility to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority\n\nWage Transparency\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\nBased on applicable legislation, the below details pay ranges in the following locations:\nCalifornia: $186,100.00 - $300,550.00 base salary\nIllinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary\nWashington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary\nWashington DC: $186,100.00 - $262,825.00 base salary\nOhio: $157,100.00 - $221,900.00 base salary\nThis role is also eligible for the following:\n\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\nLife at Docusign\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you'll be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\nApplicant and Candidate Privacy Notice\nStates Not Eligible for Employment\nThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.\nEqual Opportunity Employer\nIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.\nEEO Know Your Rights poster \n#J-18808-Ljbffr","company":"DocuSign","rawCompany":"docusign","city":"Eastern","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-10-03T04:17:00.037Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Site Reliability Engineer","description":"Company Overview\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\nWhat you'll do\nLead Incident Commanders at Docusign are responsible for leading, identifying, facilitating, and resolving various critical incidents including technology, products, and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign's overall service excellence practice by applying operational discipline, engineering principles, and automation best practices for availability, reliability and scalability.\nThis position is an individual contributor role reporting to the Senior Director, Site Reliability Engineering.\nResponsibility\n\nServe as a subject matter expert for Docusign's incident management\nParticipate in a rotational shift 24x7x365\nMonitor and evaluate high-level incident-based data for anomalies and correlations to provide valuable insights into trends, and propose solutions for areas requiring improvements\n\nJob Designation\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\nWhat you bring\nBasic\n\n12+ years of experience in Incident Management or Site Reliability Engineering, including leadership of major incidents and high-severity situations\nExperience with Incident Management tools and have strong programming skills\nExperience in troubleshooting techniques and problem-solving in a 24x7x365 environment\n\nPreferred\n\nExcellent oral and written communication skills, including the ability to build and present effective business presentations\nAdvanced problem identification, judgment, resolution, and decision-making skills\nAbility to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority\n\nWage Transparency\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\nBased on applicable legislation, the below details pay ranges in the following locations:\nCalifornia: $186,100.00 - $300,550.00 base salary\nIllinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary\nWashington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary\nWashington DC: $186,100.00 - $262,825.00 base salary\nOhio: $157,100.00 - $221,900.00 base salary\nThis role is also eligible for the following:\n\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\nLife at Docusign\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you'll be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\nApplicant and Candidate Privacy Notice\nStates Not Eligible for Employment\nThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.\nEqual Opportunity Employer\nIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.\nEEO Know Your Rights poster \n#J-18808-Ljbffr","datePosted":"2026-10-03T04:17:00.037Z","dateModified":"2026-10-03T04:17:00.037Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eastern","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f29043cd0e12209fbf863e2d"},"url":"https://jobsearcher.com/jobs/f29043cd0e12209fbf863e2d"}}