{"schemaVersion":"jobsearcher.job.v1","id":"f272c01c8f9f94909a4db2f5","url":"https://jobsearcher.com/jobs/f272c01c8f9f94909a4db2f5","canonicalUrl":"https://jobsearcher.com/jobs/f272c01c8f9f94909a4db2f5","title":"Customer Support Representative - Internet Services","description":"Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team asCustomer Support Representatives.In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYResponsibilitiesAnswer inbound customer calls regarding internet services\r\nTroubleshoot internet connectivity service issues\r\nAssist customers with starting, transferring, moving, or disconnecting services\r\nSchedule technician appointments when necessary\r\nProcess billing inquiries and collect payments securely\r\nResearch customer accounts to identify the correct services and provide accurate resolutions\r\nDocument every customer interaction in the appropriate systems\r\nUpdate customer account information as needed\r\nNavigate multiple systems while speaking with customers\r\nDeliver professional, friendly, and efficient customer service on every call\r\nQualifications1 year previous call center/technical or troubleshooting experience preferred\r\nExcellent communication and active listening skills\r\nStrong attention to detail and accuracy\r\nSolid computer skills with the ability to navigate multiple applications and browser tabs simultaneously\r\nGood troubleshooting and problem-solving abilities\r\nStrong time management and organizational skills\r\nThe ability to remain calm and professional during challenging customer interactions\r\nA willingness to learn new systems and technology\r\nThe ability to work independently in a remote environment while contributing to team success\r\n$15 - $15 an hourStarting pay - $15/hr plus shift differential(extra $1/hr nights & wkds)Working hours between - 7:00am-7:30pm (CST) ; Work Days - M-F and rotational weekendsPaid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)Status - Full Time 40 hours, Benefit eligible 1st of month after 60 daysThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the jobWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Five Star Solutions","rawCompany":"five star solutions","city":"Marienthal","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:24:09.701Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative - Internet Services","description":"Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team asCustomer Support Representatives.In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYResponsibilitiesAnswer inbound customer calls regarding internet services\r\nTroubleshoot internet connectivity service issues\r\nAssist customers with starting, transferring, moving, or disconnecting services\r\nSchedule technician appointments when necessary\r\nProcess billing inquiries and collect payments securely\r\nResearch customer accounts to identify the correct services and provide accurate resolutions\r\nDocument every customer interaction in the appropriate systems\r\nUpdate customer account information as needed\r\nNavigate multiple systems while speaking with customers\r\nDeliver professional, friendly, and efficient customer service on every call\r\nQualifications1 year previous call center/technical or troubleshooting experience preferred\r\nExcellent communication and active listening skills\r\nStrong attention to detail and accuracy\r\nSolid computer skills with the ability to navigate multiple applications and browser tabs simultaneously\r\nGood troubleshooting and problem-solving abilities\r\nStrong time management and organizational skills\r\nThe ability to remain calm and professional during challenging customer interactions\r\nA willingness to learn new systems and technology\r\nThe ability to work independently in a remote environment while contributing to team success\r\n$15 - $15 an hourStarting pay - $15/hr plus shift differential(extra $1/hr nights & wkds)Working hours between - 7:00am-7:30pm (CST) ; Work Days - M-F and rotational weekendsPaid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)Status - Full Time 40 hours, Benefit eligible 1st of month after 60 daysThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the jobWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-08-08T01:24:09.701Z","dateModified":"2026-08-08T01:24:09.701Z","hiringOrganization":{"@type":"Organization","name":"Five Star Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marienthal","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f272c01c8f9f94909a4db2f5"},"url":"https://jobsearcher.com/jobs/f272c01c8f9f94909a4db2f5"}}