{"schemaVersion":"jobsearcher.job.v1","id":"f259b1e359ddf23efdf92b92","url":"https://jobsearcher.com/jobs/f259b1e359ddf23efdf92b92","canonicalUrl":"https://jobsearcher.com/jobs/f259b1e359ddf23efdf92b92","title":"Business Process Analyst","description":"Description\nThis client is focused on leading in the energy transition towards a low-carbon future through power / electrification, supporting our aim to power progress together through more and cleaner energy solutions. This division is an integral part of the client's global New Energy organization and with a mission to guide customers toward a better energy future, by enabling customer choice and by providing market-leading energy solutions.\nThis position will support senior management to drive the strategy for change and growth – defining, developing, and delivering complex, cross-functional transformation programs across Customer Experience Team, as well as the wider organization, that deliver measurable and sustained benefits for our customers, partners, and internal teams. This position will support the Director of CX & BPM and CX Technical Manager by collaborating with Customer Experience, Strategy and Products teams on recommending business process improvements. The position will work directly with the CX Technical manager and will assist with managing internal and external partner relationships.\nJOB DUTIES & RESPONSIBILITIES\nLeverage Six Sigma or Operational Excellence skills to Interview subject matter experts and translate their knowledge into easy-to-understand business process documentation\nCreate visio or Lucid Charts flow maps.\nDevelop expertise to serve as Subject Matter Expert for Front Office Business Applications\nAssist in requirement gathering for system enhancements\nPartner with the QA team, customer experience leadership and outsourcing partners to identify opportunities for improving process and process address gaps.\nDemonstrate ability to investigate and solve complex problems.\nAssist with creating and updating policy, procedures, and training documentation for developing best in class sales process.\nWork on projects to facilitate cross-functional product improvement efforts to increase market share and/or margins where needed\nWork with IT to test new system functionality\nAssist CX Technical Manager with weekly and monthly B2C reporting documentation\nCollaborate with CX Technical Manager to provide guidance on how to solve complex business problems\nEvaluate data, and provide recommendations on how to implement end-to-end optimal and sustainable solutions\nSupport change management initiatives for strategy and process changes\nAssist with integrating systems and processes during a merger or acquisition\nDefine processes, controls, and measures\nDevelop reporting and KPIs to assess risk and process improvements\nESSENTIAL SKILLS AND EXPERIENCE\nExperience with BPM standards, process modeling, visio or lucid chart process mapping and process measurement\nKnowledge of CRM a call center or billing operation helpful with Salesforce Service Cloud preferred and Microsoft Dynamics helpful.\nProficient in Microsoft Office Suite, Visio/Lucid Charts\nExperience supporting customer support teams is a plus.\nStrong presentation and facilitation skills\nNo fear when it comes to approaching SMEs and asking questions until you understand the material\nAbility to communicate with employees at all levels of the organization including leadership\nStrong PC skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and specific knowledge of systems and applications used to support a call center environment\nStrong interpersonal, analytical and time management skills\nAbility to multi-task, problem solve and articulate thoughts and concepts well\nLearner mindset and an eye for continuous improvement recommendations\nPREFERRED SKILLS\nSix Sigma Greenbelt or other BPM discipline\nExperience supporting projects in an Agile environment with ADO experience preferred.\nStrong interpersonal, analytical and time management skills\nStrong business writing skills and experience developing correspondence in a variety of formats\nExperience in MS Office Suites and MS Excel\nKnowledge of Amazon Connect technology is a plus\nExperience supporting Call Centers or large Billing Operations helpful\nRetail electricity industry experience is preferred.\nKnowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards is helpful\nAbility to work independently both in office and from home.\nQUALIFICATIONS AND EDUCATION REQUIREMENTS\nBachelor’s degree or equivalent combination of education and experience.\nSix Sigma or Operational Excellence Certification or demonstrated experience using PM tools and skills\nBENEFITS\nCompetitive Compensation\nHealth Care - Medical/Dental/Vision/Prescription Drug Coverage\n401(k) with Company Matching Contributions\nFlexible Spending Accounts (FSA)\nHealth Savings Accounts (HSA)\nDisability Programs (STD & LTD)\nEmployee Basic Term Life Insurance\nVacation & Company Holidays\nTuition Reimbursement\nJob Type: Full-time\nPay: $90,000.00 - $110,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nTuition reimbursement\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nSupplemental Pay:\nBonus pay\nLicense/Certification:\nLean Six Sigma Green Belt (Required)\nWork Location: Hybrid remote in Spring, TX 77380","company":"Wiredhive","rawCompany":"wiredhive","city":"Spring","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-05T10:45:10.175Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Business Process Analyst","description":"Description\nThis client is focused on leading in the energy transition towards a low-carbon future through power / electrification, supporting our aim to power progress together through more and cleaner energy solutions. This division is an integral part of the client's global New Energy organization and with a mission to guide customers toward a better energy future, by enabling customer choice and by providing market-leading energy solutions.\nThis position will support senior management to drive the strategy for change and growth – defining, developing, and delivering complex, cross-functional transformation programs across Customer Experience Team, as well as the wider organization, that deliver measurable and sustained benefits for our customers, partners, and internal teams. This position will support the Director of CX & BPM and CX Technical Manager by collaborating with Customer Experience, Strategy and Products teams on recommending business process improvements. The position will work directly with the CX Technical manager and will assist with managing internal and external partner relationships.\nJOB DUTIES & RESPONSIBILITIES\nLeverage Six Sigma or Operational Excellence skills to Interview subject matter experts and translate their knowledge into easy-to-understand business process documentation\nCreate visio or Lucid Charts flow maps.\nDevelop expertise to serve as Subject Matter Expert for Front Office Business Applications\nAssist in requirement gathering for system enhancements\nPartner with the QA team, customer experience leadership and outsourcing partners to identify opportunities for improving process and process address gaps.\nDemonstrate ability to investigate and solve complex problems.\nAssist with creating and updating policy, procedures, and training documentation for developing best in class sales process.\nWork on projects to facilitate cross-functional product improvement efforts to increase market share and/or margins where needed\nWork with IT to test new system functionality\nAssist CX Technical Manager with weekly and monthly B2C reporting documentation\nCollaborate with CX Technical Manager to provide guidance on how to solve complex business problems\nEvaluate data, and provide recommendations on how to implement end-to-end optimal and sustainable solutions\nSupport change management initiatives for strategy and process changes\nAssist with integrating systems and processes during a merger or acquisition\nDefine processes, controls, and measures\nDevelop reporting and KPIs to assess risk and process improvements\nESSENTIAL SKILLS AND EXPERIENCE\nExperience with BPM standards, process modeling, visio or lucid chart process mapping and process measurement\nKnowledge of CRM a call center or billing operation helpful with Salesforce Service Cloud preferred and Microsoft Dynamics helpful.\nProficient in Microsoft Office Suite, Visio/Lucid Charts\nExperience supporting customer support teams is a plus.\nStrong presentation and facilitation skills\nNo fear when it comes to approaching SMEs and asking questions until you understand the material\nAbility to communicate with employees at all levels of the organization including leadership\nStrong PC skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and specific knowledge of systems and applications used to support a call center environment\nStrong interpersonal, analytical and time management skills\nAbility to multi-task, problem solve and articulate thoughts and concepts well\nLearner mindset and an eye for continuous improvement recommendations\nPREFERRED SKILLS\nSix Sigma Greenbelt or other BPM discipline\nExperience supporting projects in an Agile environment with ADO experience preferred.\nStrong interpersonal, analytical and time management skills\nStrong business writing skills and experience developing correspondence in a variety of formats\nExperience in MS Office Suites and MS Excel\nKnowledge of Amazon Connect technology is a plus\nExperience supporting Call Centers or large Billing Operations helpful\nRetail electricity industry experience is preferred.\nKnowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards is helpful\nAbility to work independently both in office and from home.\nQUALIFICATIONS AND EDUCATION REQUIREMENTS\nBachelor’s degree or equivalent combination of education and experience.\nSix Sigma or Operational Excellence Certification or demonstrated experience using PM tools and skills\nBENEFITS\nCompetitive Compensation\nHealth Care - Medical/Dental/Vision/Prescription Drug Coverage\n401(k) with Company Matching Contributions\nFlexible Spending Accounts (FSA)\nHealth Savings Accounts (HSA)\nDisability Programs (STD & LTD)\nEmployee Basic Term Life Insurance\nVacation & Company Holidays\nTuition Reimbursement\nJob Type: Full-time\nPay: $90,000.00 - $110,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nTuition reimbursement\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nSupplemental Pay:\nBonus pay\nLicense/Certification:\nLean Six Sigma Green Belt (Required)\nWork Location: Hybrid remote in Spring, TX 77380","datePosted":"2026-08-05T10:45:10.175Z","dateModified":"2026-08-05T10:45:10.175Z","hiringOrganization":{"@type":"Organization","name":"Wiredhive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Spring","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f259b1e359ddf23efdf92b92"},"url":"https://jobsearcher.com/jobs/f259b1e359ddf23efdf92b92"}}