{"schemaVersion":"jobsearcher.job.v1","id":"f25124c4120ea6118dfd6217","url":"https://jobsearcher.com/jobs/f25124c4120ea6118dfd6217","canonicalUrl":"https://jobsearcher.com/jobs/f25124c4120ea6118dfd6217","title":"Technical Support Supervisor","description":"The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.\n\nQualifications:\nAdvanced knowledge of DMP alarm systems and communications as well as DMP software applications.\nKnowledge of computer hardware/software and digital data communications.\n2+ years of experience in alarm system installation or support.\nExceptional listening and problem-solving skills with ability to identify and solve problems fast.\nHigh degree of accuracy/detail oriented.\nAbility to clearly communicate technical information to any audience.\nDemonstrates good coaching and training skills.\nExcellent knowledge of Technical Support processes and procedures.\nAbility to remain calm and professional in pressure situations.\nFlexible, results-oriented team player with excellent verbal and written communication skills.\nPunctual, have a good work attitude, and work cooperatively with others in the department and company.\nAccept and benefit from constructive feedback.\nDemonstrates excellent attendance and is flexible with overtime.\nResponsibilities:\nProvides day-to-day supervision of the Technical Support Department.\nMonitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.\nDevelops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.\nFacilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.\nTrack department performance daily and provide manager with weekly report on critical metrics.\nReviews technician call transcripts in CRM software for quality and accuracy.\nAccomplishes department goals by planning, coaching, counseling, and disciplining employees.\nMaintains and adjusts department schedule to ensure the call center is covered at all times.\nConducts employee performance reviews and consistently provides feedback on job performance.\nAssists Technical Support Reps as needed, with the goal of taking care of the customer fast.\nAnswers Technical Support calls as needed to prevent long customer on-hold times.\nMaintains an open environment that encourages team member participation in process improvements and problem resolution.\nEscalates customer reported issues when needed and follows ECI process.\nObserves company policies and contributes to team effort.\nPerforms other duties as assigned. Job duties are subject to change as directed by management.\nApply your talent. Make a difference. Enjoy the rewards.\nEOE/Vet/Disabled\nOnsite medical clinic for employee, spouse and family members, 18 and under living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays, plus some not so usual benefits like free security system, free UPS shipping, so you don't have to worry about self or family.","company":"Digitalmonitoringproductsinc","rawCompany":"digitalmonitoringproductsinc","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-03T13:02:36.769Z","occupations":[{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Supervisor","description":"The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.\n\nQualifications:\nAdvanced knowledge of DMP alarm systems and communications as well as DMP software applications.\nKnowledge of computer hardware/software and digital data communications.\n2+ years of experience in alarm system installation or support.\nExceptional listening and problem-solving skills with ability to identify and solve problems fast.\nHigh degree of accuracy/detail oriented.\nAbility to clearly communicate technical information to any audience.\nDemonstrates good coaching and training skills.\nExcellent knowledge of Technical Support processes and procedures.\nAbility to remain calm and professional in pressure situations.\nFlexible, results-oriented team player with excellent verbal and written communication skills.\nPunctual, have a good work attitude, and work cooperatively with others in the department and company.\nAccept and benefit from constructive feedback.\nDemonstrates excellent attendance and is flexible with overtime.\nResponsibilities:\nProvides day-to-day supervision of the Technical Support Department.\nMonitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.\nDevelops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.\nFacilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.\nTrack department performance daily and provide manager with weekly report on critical metrics.\nReviews technician call transcripts in CRM software for quality and accuracy.\nAccomplishes department goals by planning, coaching, counseling, and disciplining employees.\nMaintains and adjusts department schedule to ensure the call center is covered at all times.\nConducts employee performance reviews and consistently provides feedback on job performance.\nAssists Technical Support Reps as needed, with the goal of taking care of the customer fast.\nAnswers Technical Support calls as needed to prevent long customer on-hold times.\nMaintains an open environment that encourages team member participation in process improvements and problem resolution.\nEscalates customer reported issues when needed and follows ECI process.\nObserves company policies and contributes to team effort.\nPerforms other duties as assigned. Job duties are subject to change as directed by management.\nApply your talent. Make a difference. Enjoy the rewards.\nEOE/Vet/Disabled\nOnsite medical clinic for employee, spouse and family members, 18 and under living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays, plus some not so usual benefits like free security system, free UPS shipping, so you don't have to worry about self or family.","datePosted":"2026-08-03T13:02:36.769Z","dateModified":"2026-08-03T13:02:36.769Z","hiringOrganization":{"@type":"Organization","name":"Digitalmonitoringproductsinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f25124c4120ea6118dfd6217"},"url":"https://jobsearcher.com/jobs/f25124c4120ea6118dfd6217"}}