{"schemaVersion":"jobsearcher.job.v1","id":"f241ceda7dceca2d076caa4e","url":"https://jobsearcher.com/jobs/f241ceda7dceca2d076caa4e","canonicalUrl":"https://jobsearcher.com/jobs/f241ceda7dceca2d076caa4e","title":"Customer Service Representative","description":"Responsive RecruiterPracticing excellent customer service skills, you will be the first point of contact for our customers in distress. You will answer customer calls, evaluate their urgency, and triage for our response. You will communicate with all levels of managers, supervisors, and production technicians. You will ensure that job and contact details are gathered and maintained in the shared technology on which all of your teammates rely for information. SERVPRO of Richland County offers all the services of restoring a property back to its original condition.\r\nAnswer customer calls.\r\nOpen job files and monitor file status for important details.\r\nReview and validate initial field documentation.\r\nCreate preliminary estimates.\r\nEnsure customer requirements are followed by confirming that communications with the customer and internal team members are clear, detailed, and frequently updated.\r\nPrepare job file reports and perform job file backups.\r\nComplete and review job file documentation for final upload and audit process.\r\nClose out completed jobs.\r\nMake collection calls.\r\nDraft correspondence and create reports as needed.\r\nAn absolutely strong work ethic, high energy, and the drive to go the extra mile to achieve excellence.\r\nA low drama threshold. We are here to enjoy each other and our work, not create problems.\r\nThat positive team attitude! We work hard and we have fun doing it.\r\nThe desire to learn, grow and develop your knowledge and skills.\r\nTwo or more years of administrative, organizational office-related experience.\r\nOutstanding written and verbal communication skills, including proper pronunciation and grammar.\r\nProficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).\r\nAbility to maintain a consistently courteous manner and tone of voice.\r\nAbility to remain calm and professional during tense or stressful situations.\r\nExperience in restoration, construction, commercial cleaning, environmental services, and/or property insurance is helpful.\r\nExperience with writing estimates, job file processes, and quality assurance is also a plus.\r\nExcellent organizational skills and strong attention to detail.\r\nAbility to work in a fast-paced, team-oriented office environment.\r\nAbility to learn new software, including Xactimate and other restoration proprietary software.\r\nAbility to complete an acceptable background check subject to applicable laws.\r\nProlonged periods of sitting at a desk and working on a computer.\r\nAs a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. All of this with the continuing opportunity to learn valuable new skills and earn more.\r\nCompensation: $16.00 - $20.00 per hour\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","company":"Servpro","rawCompany":"servpro","city":"Columbia","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:06:04.149Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"562910","title":"Remediation Services","slug":"remediation-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Responsive RecruiterPracticing excellent customer service skills, you will be the first point of contact for our customers in distress. You will answer customer calls, evaluate their urgency, and triage for our response. You will communicate with all levels of managers, supervisors, and production technicians. You will ensure that job and contact details are gathered and maintained in the shared technology on which all of your teammates rely for information. SERVPRO of Richland County offers all the services of restoring a property back to its original condition.\r\nAnswer customer calls.\r\nOpen job files and monitor file status for important details.\r\nReview and validate initial field documentation.\r\nCreate preliminary estimates.\r\nEnsure customer requirements are followed by confirming that communications with the customer and internal team members are clear, detailed, and frequently updated.\r\nPrepare job file reports and perform job file backups.\r\nComplete and review job file documentation for final upload and audit process.\r\nClose out completed jobs.\r\nMake collection calls.\r\nDraft correspondence and create reports as needed.\r\nAn absolutely strong work ethic, high energy, and the drive to go the extra mile to achieve excellence.\r\nA low drama threshold. We are here to enjoy each other and our work, not create problems.\r\nThat positive team attitude! We work hard and we have fun doing it.\r\nThe desire to learn, grow and develop your knowledge and skills.\r\nTwo or more years of administrative, organizational office-related experience.\r\nOutstanding written and verbal communication skills, including proper pronunciation and grammar.\r\nProficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).\r\nAbility to maintain a consistently courteous manner and tone of voice.\r\nAbility to remain calm and professional during tense or stressful situations.\r\nExperience in restoration, construction, commercial cleaning, environmental services, and/or property insurance is helpful.\r\nExperience with writing estimates, job file processes, and quality assurance is also a plus.\r\nExcellent organizational skills and strong attention to detail.\r\nAbility to work in a fast-paced, team-oriented office environment.\r\nAbility to learn new software, including Xactimate and other restoration proprietary software.\r\nAbility to complete an acceptable background check subject to applicable laws.\r\nProlonged periods of sitting at a desk and working on a computer.\r\nAs a valued SERVPRO employee, you will receive competitive pay, medical, vision, and dental benefits, and a 401(k) account with a generous company contribution. All of this with the continuing opportunity to learn valuable new skills and earn more.\r\nCompensation: $16.00 - $20.00 per hour\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","datePosted":"2026-04-09T08:06:04.149Z","dateModified":"2026-04-09T08:06:04.149Z","hiringOrganization":{"@type":"Organization","name":"Servpro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f241ceda7dceca2d076caa4e"},"url":"https://jobsearcher.com/jobs/f241ceda7dceca2d076caa4e"}}