{"schemaVersion":"jobsearcher.job.v1","id":"f1eb86ca64bb4cb3eae91a33","url":"https://jobsearcher.com/jobs/f1eb86ca64bb4cb3eae91a33","canonicalUrl":"https://jobsearcher.com/jobs/f1eb86ca64bb4cb3eae91a33","title":"Operations Support Coordinator","description":"Job Overview\nWe are seeking a dedicated and knowledgeable Operations Support Coordinator to join our dynamic Help Desk team. The ideal candidate will be responsible for providing technical support to end users through the Operations Support Help Desk. This role ensures the smooth execution of our gaming operations, slot management system and cash dispensing management system by identifying, diagnosing, and resolving issues in a timely and professional manner. This role requires strong communication skills and the ability to troubleshoot issues effectively in a fast-paced environment.\nDuties\n· Provide assistance with jackpot processing calls\n· Authorize jackpots requiring overrides\n· Manually generate jackpots that are not reporting\n· Provide assistance with employee password reset\n· Provide assistance with customer PIN reset\n· Log calls and create tickets for unresolved and reassigned issues\n· Escalate calls to IT and Slot Tech as needed\n· Monitor Location Safe balances and dispatch for required loads\n· Prepare cash for transfer utilizing double custody procedures\n· Maintain Slot Tech Service Board\n· Monitor Konami Synkros “Health” Reports\n· Oversee “Live Bank” Process\n· Verify and dispense unprocessed transactions\n· Dispatch Second Verifier for Non-Restricted locations\n· Maintain Vehicle Logs\n· Maintain check-out sheets and prepare end-of-day reports\nSkills, Education and Other Requirements\nProven experience in Help Desk, IT support, or customer service roles\nStrong understanding of computer systems and support best practices\nFamiliarity with macOS and Windows operating systems\nPrevious work experience in the gaming industry\nExcellent communication skills, both verbal and written, to effectively assist users at all levels\nAbility to work independently as well as part of a team in a fast-paced environment\nDetailed understanding of Jackpot and W2G processing and compliance\nWorking knowledge of surveillance systems\nDemonstrated capacity to learn and adhere to IRS, Nevada Gaming Board (GCB), and ECL Gaming compliance and audit guidelines.\nPhysical, Mental Demands and Working Conditions\nThe physical and mental demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n· Requires the ability to distinguish letters or symbols and eye hand coordination\n· Must be able to sit, stand or walk for extended periods of time.\n· Must be able to repeat the same movements.\n· Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests.\n· Must be able to answer inquiries in a professional and accurate manner.\n· Must be able to access and interpret information on computer screens.\n· Must be able to work in an environment with an elevated noise level.\n· Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.\n· Must be able to physically navigate the work environment throughout the day.\nRequirements\nProven experience in Help Desk or IT support roles.\nStrong understanding of computer systems and support best practices.\nFamiliarity with macOS and Windows operating systems.\nThe content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time.\nThe job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.\nECL Gaming reserves the right to make changes to the job description whenever necessary.\nECL Gaming is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.\nPHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS:\nThe physical and mental demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n· Requires the ability to distinguish letters or symbols and eye hand coordination\n· Must be able to sit, stand or walk for extended periods of time.\n· Must be able to repeat the same movements.\n· Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests.\n· Must be able to answer inquiries in a professional and accurate manner.\n· Must be able to access and interpret information on computer screens.\n· Must be able to work in an environment with an elevated noise level.\n· Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.\n· Must be able to move around a work environment throughout the day.\nThe content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time.\nThe job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.\nECL Gaming reserves the right to make changes to the job description whenever necessary.\nECL Gaming is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.\nJob Type: Full-time\nPay: $22.00 - $24.00 per hour\nBenefits:\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nAbility to obtain a Nevada Gaming License (Employee Registration)\nExperience:\nTech Support: 1 year (Preferred)\nShift availability:\nNight Shift (Required)\nAbility to Commute:\nLas Vegas, NV 89113 (Required)\nWork Location: In person","company":"Ecl Gaming Operations","rawCompany":"ecl gaming operations","city":"Las Vegas","state":"NV","isRemote":false,"isActive":false,"createdAt":"2026-08-05T00:14:14.533Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"39-3019.00","title":"Gambling Service Workers, All Other","slug":"gambling-service-workers-all-other"},{"code":"39-1013.00","title":"First-Line Supervisors of Gambling Services Workers","slug":"first-line-supervisors-of-gambling-services-workers"}],"industries":[{"code":"713210","title":"Casinos (except Casino Hotels)","slug":"casinos-except-casino-hotels"},{"code":"713290","title":"Other Gambling Industries","slug":"other-gambling-industries"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Support Coordinator","description":"Job Overview\nWe are seeking a dedicated and knowledgeable Operations Support Coordinator to join our dynamic Help Desk team. The ideal candidate will be responsible for providing technical support to end users through the Operations Support Help Desk. This role ensures the smooth execution of our gaming operations, slot management system and cash dispensing management system by identifying, diagnosing, and resolving issues in a timely and professional manner. This role requires strong communication skills and the ability to troubleshoot issues effectively in a fast-paced environment.\nDuties\n· Provide assistance with jackpot processing calls\n· Authorize jackpots requiring overrides\n· Manually generate jackpots that are not reporting\n· Provide assistance with employee password reset\n· Provide assistance with customer PIN reset\n· Log calls and create tickets for unresolved and reassigned issues\n· Escalate calls to IT and Slot Tech as needed\n· Monitor Location Safe balances and dispatch for required loads\n· Prepare cash for transfer utilizing double custody procedures\n· Maintain Slot Tech Service Board\n· Monitor Konami Synkros “Health” Reports\n· Oversee “Live Bank” Process\n· Verify and dispense unprocessed transactions\n· Dispatch Second Verifier for Non-Restricted locations\n· Maintain Vehicle Logs\n· Maintain check-out sheets and prepare end-of-day reports\nSkills, Education and Other Requirements\nProven experience in Help Desk, IT support, or customer service roles\nStrong understanding of computer systems and support best practices\nFamiliarity with macOS and Windows operating systems\nPrevious work experience in the gaming industry\nExcellent communication skills, both verbal and written, to effectively assist users at all levels\nAbility to work independently as well as part of a team in a fast-paced environment\nDetailed understanding of Jackpot and W2G processing and compliance\nWorking knowledge of surveillance systems\nDemonstrated capacity to learn and adhere to IRS, Nevada Gaming Board (GCB), and ECL Gaming compliance and audit guidelines.\nPhysical, Mental Demands and Working Conditions\nThe physical and mental demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n· Requires the ability to distinguish letters or symbols and eye hand coordination\n· Must be able to sit, stand or walk for extended periods of time.\n· Must be able to repeat the same movements.\n· Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests.\n· Must be able to answer inquiries in a professional and accurate manner.\n· Must be able to access and interpret information on computer screens.\n· Must be able to work in an environment with an elevated noise level.\n· Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.\n· Must be able to physically navigate the work environment throughout the day.\nRequirements\nProven experience in Help Desk or IT support roles.\nStrong understanding of computer systems and support best practices.\nFamiliarity with macOS and Windows operating systems.\nThe content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time.\nThe job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.\nECL Gaming reserves the right to make changes to the job description whenever necessary.\nECL Gaming is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.\nPHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS:\nThe physical and mental demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n· Requires the ability to distinguish letters or symbols and eye hand coordination\n· Must be able to sit, stand or walk for extended periods of time.\n· Must be able to repeat the same movements.\n· Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests.\n· Must be able to answer inquiries in a professional and accurate manner.\n· Must be able to access and interpret information on computer screens.\n· Must be able to work in an environment with an elevated noise level.\n· Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.\n· Must be able to move around a work environment throughout the day.\nThe content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time.\nThe job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.\nECL Gaming reserves the right to make changes to the job description whenever necessary.\nECL Gaming is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.\nJob Type: Full-time\nPay: $22.00 - $24.00 per hour\nBenefits:\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nAbility to obtain a Nevada Gaming License (Employee Registration)\nExperience:\nTech Support: 1 year (Preferred)\nShift availability:\nNight Shift (Required)\nAbility to Commute:\nLas Vegas, NV 89113 (Required)\nWork Location: In person","datePosted":"2026-08-05T00:14:14.533Z","dateModified":"2026-08-05T00:14:14.533Z","hiringOrganization":{"@type":"Organization","name":"Ecl Gaming Operations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Las Vegas","addressRegion":"NV","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f1eb86ca64bb4cb3eae91a33"},"url":"https://jobsearcher.com/jobs/f1eb86ca64bb4cb3eae91a33"}}