Account Manager (ENT/Strategic) (Hybrid)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.New York positions open to candidates located in the New York area.The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.ResponsibilitiesPromote and sell KnowBe4’s range of products and servicesBuild and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accountsIdentify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunitiesArticulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)Achieve or exceed monthly quotas and/or targets Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requestedFollow up on marketing leads to generate sales opportunities and pipelineAct strategically in offering or negotiating discounted pricing, in line with established policies and proceduresMaintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration PolicySupport in the renewal process where there is an opportunity to grow the accountWork with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product SuiteMinimum Qualifications Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)5+ years SaaS sales experience (Cybersecurity preferred but not required)Experience selling deals $500K+ in the Enterprise segmentExperience selling multi-year dealsInternational: English and local language proficiency required.Has demonstrated expertise in value-based selling methodologies with enterprise accountsExecutive-level presentation and communication skills Experience with strategic account planning and management showing measurable account growthExperience managing and progressing opportunities involving multiple stakeholdersHas a track record of managing and closing complex, multi-year deals with multiple stakeholdersExperience creating and communicating compelling business cases Experience with consultative selling approach and value selling methodologyExperience handling technical objectionsSkilled in running discovery conversations and managing tailored product demonstrations Technical aptitude with experience using sales tools Experience with CRM systems (preferably Salesforce)Experienced with pipeline management & accurate forecastingFamiliarity with standard concepts, practices and procedures within the IT Security FieldExperience with Salesforce and GmailNetwork or Security Plus preferredProven track record of grit and resilience in challenging situations, with high performance under pressure Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spiritHistory of setting and achieving ambitious personal or professional goalsTrack record of leadership in team settingsDemonstrated interest in cybersecurity salesQuick learner with strong listening skillsStrong written and verbal communication skills, with previous presentation experienceExcellent phone presence and professional demeanor Time management and organizational skills Ability to handle rejection and maintain persistenceStats driven business professionalMotivated, energetic self-starterStrong collaborative and teamwork skillsMust be able to work with minimum supervisionMust have a General understanding of:Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board MembersBasic network and email security conceptsSIEM/SOAR platformsZero Trust ArchitectureCloud security architecturePhishing attack vectors Identity & Access Management Security orchestration and automationGeneral understanding of Security Technology Stack:Enterprise IAM solutions (Okta, Ping, Azure AD) SIEM platforms (Splunk, QRadar, LogRhythm) EDR platforms (CrowdStrike, Carbon Black, SentinelOne) Cloud security (AWS Security Hub, Azure Security Center) Email security solutions GRC platformsGenuine curiosity and strong desire to learn about cybersecurity and technical conceptsBasic computer literacy and comfort with business applicationsAbility to quickly grasp and explain basic technical conceptsAbility to translate complex topics into simple termsInterest in keeping up with current technology and cybersecurity trendsProven track record of grit and resilience in challenging situations, with high performance under pressure Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spiritHistory of setting and achieving ambitious personal or professional goalsTrack record of leadership in team settingsThe compensation for this position ranges from $200,000-$210,000 including base, bonuses and commissions. For more details, click here www.know www.knowbe4.com/careers/know-your-pay/enterprise-salesWe will accept applications until 2/27/2026.Our Fantastic BenefitsWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.Note: An applicant assessment and background check may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.No recruitment agencies, please.