{"schemaVersion":"jobsearcher.job.v1","id":"f1be48523aa04e2bcb86d1cb","url":"https://jobsearcher.com/jobs/f1be48523aa04e2bcb86d1cb","canonicalUrl":"https://jobsearcher.com/jobs/f1be48523aa04e2bcb86d1cb","title":"Shift Leader","description":"Job Summary:\nThe Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being \"Fast, Fresh & Friendly\".\nPrincipal Duties and Responsibilities:\nMaintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.\nSupervise the day-to-day tasks of all store employees.\nProvide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.\nEnsure a pleasant shopping experience for all customers, respond to customer complaints and inquires and lead by example.\nEnsure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.\nAssist with the hiring, training and development of store employees.\nMotivate, encourage and challenge Customer Service Representatives.\nLead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.\nEnforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store in order to provide a positive customer experience.\nEnsure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.\nComplete daily paperwork and computer entry in a timely manner as established by management.\nEnsure the shift duty notebook is accurately maintained.\nEnsure execution of the safety, security and retail operations policies and procedures.\nMonitor competition in all areas of the company, including fuel and inside sales.\nReview and influence the profit and loss statement.\nPromote future growth by executing company strategies.\nPlan and prepare work schedules and coordinate daily assignments.\nAssume responsibility for special assignments and projects as needed.\nProvide support for the Store Manager/District Manager, as needed\nMinimum Knowledge. Skills and Abilities:\nHigh School Diploma or equivalent preferred\nSuccessful completion of store training\nPrevious experience supervising others, preferred\nMust be at least 18 years old\nComputer literacy\nStrong food service experience preferred, ideally in a managerial role\nServSafe certification preferred or successful completion of certification within 2 months of hire\nStrong focus on customer service and working with people\nStrong commitment to teamwork\nStrong leadership, team building and managerial skills\nStrong communication skills, with the ability to effectively communicate with employees, customers and vendors\nStrong analytical and organizational skills\nEthical, honest, trustworthy, respectful, compassionate, supportive and patient\nFlexible and adaptable to change\nAbility to handle difficult situations professionally\nAbility to lift up to so lbs.\nReliable transportation\nAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.\nWorking Conditions:\nRetail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.\nSpends the majority of the shift standing with frequent bending and lifting.\nIn inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.","company":"Highs","rawCompany":"highs","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-06-22T04:07:16.582Z","occupations":[{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"445110","title":"Supermarkets and Other Grocery Retailers (except Convenience Retailers)","slug":"supermarkets-and-other-grocery-retailers-except-convenience-retailers"},{"code":"445131","title":"Convenience Retailers","slug":"convenience-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Leader","description":"Job Summary:\nThe Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being \"Fast, Fresh & Friendly\".\nPrincipal Duties and Responsibilities:\nMaintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.\nSupervise the day-to-day tasks of all store employees.\nProvide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.\nEnsure a pleasant shopping experience for all customers, respond to customer complaints and inquires and lead by example.\nEnsure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.\nAssist with the hiring, training and development of store employees.\nMotivate, encourage and challenge Customer Service Representatives.\nLead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.\nEnforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store in order to provide a positive customer experience.\nEnsure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.\nComplete daily paperwork and computer entry in a timely manner as established by management.\nEnsure the shift duty notebook is accurately maintained.\nEnsure execution of the safety, security and retail operations policies and procedures.\nMonitor competition in all areas of the company, including fuel and inside sales.\nReview and influence the profit and loss statement.\nPromote future growth by executing company strategies.\nPlan and prepare work schedules and coordinate daily assignments.\nAssume responsibility for special assignments and projects as needed.\nProvide support for the Store Manager/District Manager, as needed\nMinimum Knowledge. Skills and Abilities:\nHigh School Diploma or equivalent preferred\nSuccessful completion of store training\nPrevious experience supervising others, preferred\nMust be at least 18 years old\nComputer literacy\nStrong food service experience preferred, ideally in a managerial role\nServSafe certification preferred or successful completion of certification within 2 months of hire\nStrong focus on customer service and working with people\nStrong commitment to teamwork\nStrong leadership, team building and managerial skills\nStrong communication skills, with the ability to effectively communicate with employees, customers and vendors\nStrong analytical and organizational skills\nEthical, honest, trustworthy, respectful, compassionate, supportive and patient\nFlexible and adaptable to change\nAbility to handle difficult situations professionally\nAbility to lift up to so lbs.\nReliable transportation\nAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.\nWorking Conditions:\nRetail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.\nSpends the majority of the shift standing with frequent bending and lifting.\nIn inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.","datePosted":"2026-06-22T04:07:16.582Z","dateModified":"2026-06-22T04:07:16.582Z","hiringOrganization":{"@type":"Organization","name":"Highs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f1be48523aa04e2bcb86d1cb"},"url":"https://jobsearcher.com/jobs/f1be48523aa04e2bcb86d1cb"}}