{"schemaVersion":"jobsearcher.job.v1","id":"f191b79a75dd7e050c2e5413","url":"https://jobsearcher.com/jobs/f191b79a75dd7e050c2e5413","canonicalUrl":"https://jobsearcher.com/jobs/f191b79a75dd7e050c2e5413","title":"Sr. Technical Services Representative","description":"Company Overview\r\nAs a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees a positive mental attitude, a commitment to building strong relationships, a desire to learn, grow, and contribute to moving our strategy forward, and a need to create and innovate.\r\nEmployment Details\r\nEmployment Type: Regular Full Time Hourly\r\nShift: 1st Shift\r\nWork Status: Hybrid\r\nPosition Summary\r\nThe Sr Technical Services Representative supports the Technical Services team by addressing technical questions about Taco's residential and commercial products for internal and external customers. These customers include end users, vendors, sales representatives, employees, contractors, and the general public. The role maintains positive customer relations in accordance with the organization's service standards, provides problem resolution with assistance from other team members, escalates highly complex issues to Technical Services Specialists, and participates in continuous improvement initiatives.\r\nMeasures of Success\r\nCase entry volume within established set goals\r\nMaintained/improved positive Voice of Customer survey grades for Technical Services\r\nAccurate use of internal resources within a timely manner\r\nResponsibilities\r\nAnswer customer technical questions received through phone calls, email requests and customer response system (CRS) tickets from the company website.\r\nAddress residential and commercial product-specific questions for end users, vendors, sales reps, employees, contractors, general public, etc.\r\nParticipate or assist with troubleshooting for residential and commercial products as needed.\r\nUtilize internal resources including but not limited to Taco part numbers, Bill of Materials (BOMs), and engineered drawings to aid customers with technical issues.\r\nReceive assistance and guidance from Specialists regarding escalated or more complex questions.\r\nThoroughly document customer interaction data in Customer Relationship Management (CRM) database.\r\nGenerate trend reports on data from CRM database.\r\nProvide customer feedback and trends to team members and Technical Services management to contribute to continuous improvement initiatives.\r\nMaintain understanding of Taco's residential and commercial products.\r\nObserve team members as they participate in engineering lab testing.\r\nMay participate in field site visits to gain deeper understanding of residential and commercial products, field returns, and general field tech support.\r\nMay coordinate, disposition, and contribute to analysis of field returns for the purpose of communicating issues to Product Managers and/or Engineering Departments.\r\nParticipate in the Product Captain Program as a Product Captain or alternate for one or more products.\r\nUnderstand how to navigate internal resources for residential and commercial product questions with assistance from team members.\r\nFollow safety protocols at all times at company locations and on field site visits, including wearing the appropriate PPE and performing observation and/or services under guidance of licensed and/or certified professionals.\r\nIn extenuating circumstances, have the authority to replace product out of warranty within allowable amounts in accordance with the company warranty policy and as directed by Supervisor and/or Manager of Technical Services.\r\nParticipate in the installation and/or tracking of Alpha and Beta products for field testing.\r\nPerform other related duties as required or directed.\r\nQualifications\r\nRequired\r\nHigh School Diploma or equivalent\r\n4+ years of experience in general mechanical, HVAC, electrical, plumbing or related fields\r\nKnowledge of Microsoft Office tools (Outlook, Excel, Word)\r\nExcellent customer-service skills\r\nGood verbal and written communications\r\nStrong organizational skills\r\nAbility to professionally manage difficult customer interactions\r\nAbility to articulate technical knowledge in a simple, succinct manner based on audience needs\r\nAbility to understand customer needs and respond to provide exceptional customer care and work to resolution\r\nAbility to multi-task while communicating with a customer\r\nApproximately 5% travel required to active construction sites and Taco customers\r\nPreferred\r\nAssociate degree in Mechanical or Electrical Engineering or related field\r\nKnowledge of Taco's residential and commercial products\r\nWorking knowledge of the application and troubleshooting of residential and commercial HVAC/hydronic products\r\nFamiliarity with wireless connectivity and other advancements that can impact HVAC/hydronic application systems\r\nBenefits\r\nProvides competitive salaries and benefits\r\nOffers tuition reimbursement, career development, and on-site training programs in our learning center\r\nBelieves in sharing profits with its employees\r\nIs mindful about family, health and well-being\r\nFosters conditions that allow people and communities to reach their full potential\r\nEmbraces and celebrates diversity\r\nAdditional Information\r\nThis position works primarily in an office environment using computer technology. Verbal and auditory capability are required. Occasional exposure in production plant where large equipment and noise are prevalent. Safety gear is required in these areas. The position may work from home up to 2 days per week if performance is in good standing; the hybrid schedule may begin once the supervisor has approved the appropriate level of job knowledge and performance.\r\nManagement\r\nThis position has no direct reports.\r\nWith nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore.\r\nJ-18808-Ljbffr","company":"Taco","rawCompany":"taco","city":"Cranston","state":"RI","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:10:38.411Z","occupations":[{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"811412","title":"Appliance Repair and Maintenance","slug":"appliance-repair-and-maintenance"},{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"811411","title":"Home and Garden Equipment Repair and Maintenance","slug":"home-and-garden-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Technical Services Representative","description":"Company Overview\r\nAs a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees a positive mental attitude, a commitment to building strong relationships, a desire to learn, grow, and contribute to moving our strategy forward, and a need to create and innovate.\r\nEmployment Details\r\nEmployment Type: Regular Full Time Hourly\r\nShift: 1st Shift\r\nWork Status: Hybrid\r\nPosition Summary\r\nThe Sr Technical Services Representative supports the Technical Services team by addressing technical questions about Taco's residential and commercial products for internal and external customers. These customers include end users, vendors, sales representatives, employees, contractors, and the general public. The role maintains positive customer relations in accordance with the organization's service standards, provides problem resolution with assistance from other team members, escalates highly complex issues to Technical Services Specialists, and participates in continuous improvement initiatives.\r\nMeasures of Success\r\nCase entry volume within established set goals\r\nMaintained/improved positive Voice of Customer survey grades for Technical Services\r\nAccurate use of internal resources within a timely manner\r\nResponsibilities\r\nAnswer customer technical questions received through phone calls, email requests and customer response system (CRS) tickets from the company website.\r\nAddress residential and commercial product-specific questions for end users, vendors, sales reps, employees, contractors, general public, etc.\r\nParticipate or assist with troubleshooting for residential and commercial products as needed.\r\nUtilize internal resources including but not limited to Taco part numbers, Bill of Materials (BOMs), and engineered drawings to aid customers with technical issues.\r\nReceive assistance and guidance from Specialists regarding escalated or more complex questions.\r\nThoroughly document customer interaction data in Customer Relationship Management (CRM) database.\r\nGenerate trend reports on data from CRM database.\r\nProvide customer feedback and trends to team members and Technical Services management to contribute to continuous improvement initiatives.\r\nMaintain understanding of Taco's residential and commercial products.\r\nObserve team members as they participate in engineering lab testing.\r\nMay participate in field site visits to gain deeper understanding of residential and commercial products, field returns, and general field tech support.\r\nMay coordinate, disposition, and contribute to analysis of field returns for the purpose of communicating issues to Product Managers and/or Engineering Departments.\r\nParticipate in the Product Captain Program as a Product Captain or alternate for one or more products.\r\nUnderstand how to navigate internal resources for residential and commercial product questions with assistance from team members.\r\nFollow safety protocols at all times at company locations and on field site visits, including wearing the appropriate PPE and performing observation and/or services under guidance of licensed and/or certified professionals.\r\nIn extenuating circumstances, have the authority to replace product out of warranty within allowable amounts in accordance with the company warranty policy and as directed by Supervisor and/or Manager of Technical Services.\r\nParticipate in the installation and/or tracking of Alpha and Beta products for field testing.\r\nPerform other related duties as required or directed.\r\nQualifications\r\nRequired\r\nHigh School Diploma or equivalent\r\n4+ years of experience in general mechanical, HVAC, electrical, plumbing or related fields\r\nKnowledge of Microsoft Office tools (Outlook, Excel, Word)\r\nExcellent customer-service skills\r\nGood verbal and written communications\r\nStrong organizational skills\r\nAbility to professionally manage difficult customer interactions\r\nAbility to articulate technical knowledge in a simple, succinct manner based on audience needs\r\nAbility to understand customer needs and respond to provide exceptional customer care and work to resolution\r\nAbility to multi-task while communicating with a customer\r\nApproximately 5% travel required to active construction sites and Taco customers\r\nPreferred\r\nAssociate degree in Mechanical or Electrical Engineering or related field\r\nKnowledge of Taco's residential and commercial products\r\nWorking knowledge of the application and troubleshooting of residential and commercial HVAC/hydronic products\r\nFamiliarity with wireless connectivity and other advancements that can impact HVAC/hydronic application systems\r\nBenefits\r\nProvides competitive salaries and benefits\r\nOffers tuition reimbursement, career development, and on-site training programs in our learning center\r\nBelieves in sharing profits with its employees\r\nIs mindful about family, health and well-being\r\nFosters conditions that allow people and communities to reach their full potential\r\nEmbraces and celebrates diversity\r\nAdditional Information\r\nThis position works primarily in an office environment using computer technology. Verbal and auditory capability are required. Occasional exposure in production plant where large equipment and noise are prevalent. Safety gear is required in these areas. The position may work from home up to 2 days per week if performance is in good standing; the hybrid schedule may begin once the supervisor has approved the appropriate level of job knowledge and performance.\r\nManagement\r\nThis position has no direct reports.\r\nWith nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:10:38.411Z","dateModified":"2026-04-09T09:10:38.411Z","hiringOrganization":{"@type":"Organization","name":"Taco","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cranston","addressRegion":"RI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f191b79a75dd7e050c2e5413"},"url":"https://jobsearcher.com/jobs/f191b79a75dd7e050c2e5413"}}