{"schemaVersion":"jobsearcher.job.v1","id":"f1660f3870dcc4d3df72e46f","url":"https://jobsearcher.com/jobs/f1660f3870dcc4d3df72e46f","canonicalUrl":"https://jobsearcher.com/jobs/f1660f3870dcc4d3df72e46f","title":"Implementation Project Manager, Software Implementations","description":"Implementation Project Manager, Software Implementations Everblue | Huntersville, NC | Full-Time\nAbout Everblue\nEverblue is a mission-driven, veteran-owned North Carolina–based small business dedicated to energy market transformation and workforce development. Our work improves careers, government processes, and energy efficiency through innovative technology, training, and program management solutions. Our software platforms support certification management, compliance workflows, and digital transformation across regulated industries.\nAbout the Role\nEverblue is hiring an Implementation Project Manager to lead implementations of its Everserve platform for new and existing customers. This role owns the customer relationship from kickoff through go-live, and stays accountable well past launch. You'll be the primary point of contact for the customer, the connective tissue between Everblue's internal departments, and the person who keeps every implementation on schedule, in scope, and aligned to what the customer actually needs.\nThis is not a hand-off role. You'll build the plan, run the meetings, hold people accountable to deadlines (customers and internal teams alike), and translate constantly between two audiences that don't speak the same language: customers who know their program but aren't necessarily technical, and Everblue's technical team who builds the platform but doesn't always see the customer's day-to-day reality. Doing that translation well, in both directions, is the core of the job.\nWhat You'll Do\nServe as the primary point of contact for customers throughout implementation for multiple projects running in parallel, from kickoff through go-live and into steady-state support handoff\nBuild and maintain implementation collateral, including Gantt charts, a deliverables tracker in Jira, a RAID log for risks and open decisions, and regular customer-facing status reports, keeping each current rather than aspirational.\nMaintain a scope change log, milestone tracker tied to billing triggers, and go-live cutover checklist, and produce handoff documentation to support a clean transition to steady-state support\nCoordinate across Everblue's internal departments (engineering, product, workforce, exams & licensure) to keep implementation workstreams moving in parallel\nRun regular status meetings and provide clear, proactive status updates to customer stakeholders\nSet and manage customer expectations around scope, timeline, and what \"done\" looks like for each deliverable\nHold internal and external stakeholders accountable to commitments and deadlines\nTranslate project schedule, scope, and dependency status between customers and internal teams, so each side understands how the other's timeline and commitments affect their own\nIdentify risks and scope changes early, and manage them before they become escalations\nMaintain accurate, up-to-date project documentation and status reporting across all active implementations\nMonitor project hours and budget against the contracted scope, and flag variances to internal stakeholders before they affect margin or customer billing\nConfirm and document milestone completion to trigger customer billing\nTrack deliverables and project scope against the signed contract or SOW, and flag discrepancies before they become disputes\nWhat You Bring\n3+ years of project management experience, ideally on software implementations or technical deployments\nExperience managing external customer relationships, including customers who are not technically sophisticated\nWorking knowledge of Jira, or comparable project and deliverables tracking tools\nComfort building and maintaining Gantt charts and other project management collateral\nStrong written and verbal communication skills, with the ability to adjust tone and detail level depending on the audience\nA track record of holding cross-functional teams and external stakeholders accountable without damaging the relationship\nComfort operating in ambiguity, translating loosely defined needs into a concrete plan\nPMP, CAPM, or similar certification is a plus, not a requirement\nWhat Success Looks Like\nCustomers know what's happening, when, and why, at every stage of implementation\nInternal teams know what's due, when, and why it matters to the customer, without having to chase down status themselves\nDeliverables trackers and Gantt charts are accurate and current, not aspirational\nImplementations land on schedule, and when they don't, the customer knew it was coming\nContinuously improve implementation processes, templates, documentation, and best practices\nib57mkxcCd","company":"Everblue","rawCompany":"everblue","city":"Huntersville","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-03T12:01:18.722Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Project Manager, Software Implementations","description":"Implementation Project Manager, Software Implementations Everblue | Huntersville, NC | Full-Time\nAbout Everblue\nEverblue is a mission-driven, veteran-owned North Carolina–based small business dedicated to energy market transformation and workforce development. Our work improves careers, government processes, and energy efficiency through innovative technology, training, and program management solutions. Our software platforms support certification management, compliance workflows, and digital transformation across regulated industries.\nAbout the Role\nEverblue is hiring an Implementation Project Manager to lead implementations of its Everserve platform for new and existing customers. This role owns the customer relationship from kickoff through go-live, and stays accountable well past launch. You'll be the primary point of contact for the customer, the connective tissue between Everblue's internal departments, and the person who keeps every implementation on schedule, in scope, and aligned to what the customer actually needs.\nThis is not a hand-off role. You'll build the plan, run the meetings, hold people accountable to deadlines (customers and internal teams alike), and translate constantly between two audiences that don't speak the same language: customers who know their program but aren't necessarily technical, and Everblue's technical team who builds the platform but doesn't always see the customer's day-to-day reality. Doing that translation well, in both directions, is the core of the job.\nWhat You'll Do\nServe as the primary point of contact for customers throughout implementation for multiple projects running in parallel, from kickoff through go-live and into steady-state support handoff\nBuild and maintain implementation collateral, including Gantt charts, a deliverables tracker in Jira, a RAID log for risks and open decisions, and regular customer-facing status reports, keeping each current rather than aspirational.\nMaintain a scope change log, milestone tracker tied to billing triggers, and go-live cutover checklist, and produce handoff documentation to support a clean transition to steady-state support\nCoordinate across Everblue's internal departments (engineering, product, workforce, exams & licensure) to keep implementation workstreams moving in parallel\nRun regular status meetings and provide clear, proactive status updates to customer stakeholders\nSet and manage customer expectations around scope, timeline, and what \"done\" looks like for each deliverable\nHold internal and external stakeholders accountable to commitments and deadlines\nTranslate project schedule, scope, and dependency status between customers and internal teams, so each side understands how the other's timeline and commitments affect their own\nIdentify risks and scope changes early, and manage them before they become escalations\nMaintain accurate, up-to-date project documentation and status reporting across all active implementations\nMonitor project hours and budget against the contracted scope, and flag variances to internal stakeholders before they affect margin or customer billing\nConfirm and document milestone completion to trigger customer billing\nTrack deliverables and project scope against the signed contract or SOW, and flag discrepancies before they become disputes\nWhat You Bring\n3+ years of project management experience, ideally on software implementations or technical deployments\nExperience managing external customer relationships, including customers who are not technically sophisticated\nWorking knowledge of Jira, or comparable project and deliverables tracking tools\nComfort building and maintaining Gantt charts and other project management collateral\nStrong written and verbal communication skills, with the ability to adjust tone and detail level depending on the audience\nA track record of holding cross-functional teams and external stakeholders accountable without damaging the relationship\nComfort operating in ambiguity, translating loosely defined needs into a concrete plan\nPMP, CAPM, or similar certification is a plus, not a requirement\nWhat Success Looks Like\nCustomers know what's happening, when, and why, at every stage of implementation\nInternal teams know what's due, when, and why it matters to the customer, without having to chase down status themselves\nDeliverables trackers and Gantt charts are accurate and current, not aspirational\nImplementations land on schedule, and when they don't, the customer knew it was coming\nContinuously improve implementation processes, templates, documentation, and best practices\nib57mkxcCd","datePosted":"2026-08-03T12:01:18.722Z","dateModified":"2026-08-03T12:01:18.722Z","hiringOrganization":{"@type":"Organization","name":"Everblue","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Huntersville","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f1660f3870dcc4d3df72e46f"},"url":"https://jobsearcher.com/jobs/f1660f3870dcc4d3df72e46f"}}