Front Desk Receptionist

Job Description : Position:Full-Time Receptionist/Front Desk Location : Pleasanton, CA. On site. Schedule : Monday – Friday, 8:30 AM – 5:00 PM PST Compensation : $25/hour We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist/Front Desk Associate to join our team and serve as the first point of contact for our patients. Key Responsibilities: Answer and direct phone calls professionally Schedule and manage patient appointments Check and return voicemails promptly Review, sort, and scan faxes to the appropriate providers Manage answering service messages and ensure timely follow-up Scan documents, medical records, and lab results into patient charts Send Zoom links to doctors and patients for telehealth appointments Conduct insurance verifications via portal and phone (temporary role) Process patient payments (credit card, checks, cash) Register new patient demographic information accurately Call patients to collect copays and remind them of required intake forms Follow up with new patient referrals Check patients in and out for their appointments Provide administrative support to assigned doctors Qualifications: Minimum 2 years of customer service or front desk experience Experience in a medical or mental health setting is a plus Strong communication and organizational skills Ability to multitask in a fast-paced environment Professional and compassionate demeanor when interacting with patients If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply! We are an Equal Opportunity Employer. Job Type: Full-time Work Location: In person