{"schemaVersion":"jobsearcher.job.v1","id":"f0db0865fc11bd6f2a7d2d80","url":"https://jobsearcher.com/jobs/f0db0865fc11bd6f2a7d2d80","canonicalUrl":"https://jobsearcher.com/jobs/f0db0865fc11bd6f2a7d2d80","title":"System Support Technician","description":"DescriptionTITLE: Systems Support TechnicianLOCATION: Hybrid in Boulder, Colorado, Tuesday - Thursday after 8 week in office training.Candidates must reside within commuting distance of our Boulder, CO office. Relocation assistance is not available. Only local candidates will be consideredJOB TYPE: Full Time, ExemptSpectra Logic Corporation is a global leader in data management, data protection and data storage technology, providing compelling solutions that preserve, protect, and defend data at scale. With its focus on data storage innovation for more than 45 years, we are expanding our reach from storage infrastructure to cloud integrated data management.Reporting to the Manager of Technical Support, you will be a key player in Spectra’s 24/7 Technical Support Department, providing customers with full support for Spectra’s robotic tape libraries, disk products and software applications. The ideal candidate will thrive in a fast-paced environment while providing world-class customer service to resolve our customers' technical issues through remote sessions, email communication and over the phone.You will be joining a team of problem solvers. They have a wide range of personalities, but they share key common traits: they love to solve technical problems, they enjoy learning, and they help each other. Most importantly, they are focused on helping our customers. They work hard, they work together, and they enjoy the challenges presented. New hires will spend a minimum of eight weeks during an initial specialized training period to learn about our products and how to support them with continued training occurring on an ongoing basis.WHAT YOU’LL BE DOING:Performing technical analysis and troubleshooting of Spectra Logic hardware and software productsEstablishing remote sessions to connect to customer systems for diagnostic purposesExercise independent judgment regarding corrective actionImplementing corrective action plans that provide timely resolution of technical problems affecting the customer experienceEngaging appropriate processes to achieve resolution of customers’ technical issuesAnswering incoming technical support phone callsResponding to customer emails and providing written documentation of troubleshooting stepsProviding OS and backup software supportTaking corrective action to provide timely resolution of technical problemsActively participating in the escalation processFollowing-up on customer issuesTraveling to local customer sites for training purposes and break/fix situationWHAT YOU NEED TO BRING TO THE TABLE:Bachelor’s degree in a technical field or equivalent work experience preferredPrior technical experience and/or technical certifications preferredAt least one-year industry specific experience is essentialExcellent troubleshooting ability utilizing logical processes and error log analysisExperience with various operating systems and backup software packagesData storage experience and knowledge of tape drives and disk storage arrays A general understanding of PCs, server hardware and networkingExperience as a backup, systems or network administrator or possession of A+, Network+ and/or Security+ certifications is a major plusExceptional customer service experience is essentialThe ability to clearly communicate technical topics both verbally and in writingA strong desire to provide world-class customer supportIT WOULD BE NICE IF YOU HAD:Experience with Spectra products and major backup software packagesFluency in another language, especially Spanish or French WORK SCHEDULE:Day shift – Monday to FridayTRAVEL:Up to three weeks (estimated) of travel per yearCOMPENSATION: Base salary range: $60,000 to $65,000 annually. While this salary range is a good faith and reasonable estimate, a candidate’s actual salary will be competitive based on a variety of factors including the candidate’s knowledge, skills, experience and locationBENEFITS:Spectra provides a casual work environment and a compensation structure that rewards contribution and hard work. Our comprehensive benefits package includes:Medical, dental and vision insurance 401K with matchingHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsShort-term and long-term disability insuranceEmployee Assistance ProgramPaid vacation, holidays, and sick timeEducational reimbursement Hybrid work options WHY SPECTRA?Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra is an entrepreneurial, private company with more than 45 years of proven success preserving, protecting, and defending the world’s data. Spectra offers a challenging, flexible, and creative work environment. Our culture is one that drives personal opportunity and advancement and rewards high performance while maintaining a high-quality work-life balance. We offer a casual, hybrid work environment with ample opportunity to learn and grow within the company. Work out on your own or with our trainer at one of the on-campus gyms; grab lunch or snacks onsite or challenge the CEO to a game of pinball; and grow your career with peers who are second to none.SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYERSpectra is committed to recruiting and retaining a diverse and inclusive workforce. We are proud to be an Equal Opportunity Employer, and we never discriminate against applicants or employees on the basis of age, color, disability, gender, gender identity, gender expression, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other characteristics protected by applicable law.Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.","company":"Spectra Logic","rawCompany":"spectra logic","city":"Boulder","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-16T09:04:00.038Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"System Support Technician","description":"DescriptionTITLE: Systems Support TechnicianLOCATION: Hybrid in Boulder, Colorado, Tuesday - Thursday after 8 week in office training.Candidates must reside within commuting distance of our Boulder, CO office. Relocation assistance is not available. Only local candidates will be consideredJOB TYPE: Full Time, ExemptSpectra Logic Corporation is a global leader in data management, data protection and data storage technology, providing compelling solutions that preserve, protect, and defend data at scale. With its focus on data storage innovation for more than 45 years, we are expanding our reach from storage infrastructure to cloud integrated data management.Reporting to the Manager of Technical Support, you will be a key player in Spectra’s 24/7 Technical Support Department, providing customers with full support for Spectra’s robotic tape libraries, disk products and software applications. The ideal candidate will thrive in a fast-paced environment while providing world-class customer service to resolve our customers' technical issues through remote sessions, email communication and over the phone.You will be joining a team of problem solvers. They have a wide range of personalities, but they share key common traits: they love to solve technical problems, they enjoy learning, and they help each other. Most importantly, they are focused on helping our customers. They work hard, they work together, and they enjoy the challenges presented. New hires will spend a minimum of eight weeks during an initial specialized training period to learn about our products and how to support them with continued training occurring on an ongoing basis.WHAT YOU’LL BE DOING:Performing technical analysis and troubleshooting of Spectra Logic hardware and software productsEstablishing remote sessions to connect to customer systems for diagnostic purposesExercise independent judgment regarding corrective actionImplementing corrective action plans that provide timely resolution of technical problems affecting the customer experienceEngaging appropriate processes to achieve resolution of customers’ technical issuesAnswering incoming technical support phone callsResponding to customer emails and providing written documentation of troubleshooting stepsProviding OS and backup software supportTaking corrective action to provide timely resolution of technical problemsActively participating in the escalation processFollowing-up on customer issuesTraveling to local customer sites for training purposes and break/fix situationWHAT YOU NEED TO BRING TO THE TABLE:Bachelor’s degree in a technical field or equivalent work experience preferredPrior technical experience and/or technical certifications preferredAt least one-year industry specific experience is essentialExcellent troubleshooting ability utilizing logical processes and error log analysisExperience with various operating systems and backup software packagesData storage experience and knowledge of tape drives and disk storage arrays A general understanding of PCs, server hardware and networkingExperience as a backup, systems or network administrator or possession of A+, Network+ and/or Security+ certifications is a major plusExceptional customer service experience is essentialThe ability to clearly communicate technical topics both verbally and in writingA strong desire to provide world-class customer supportIT WOULD BE NICE IF YOU HAD:Experience with Spectra products and major backup software packagesFluency in another language, especially Spanish or French WORK SCHEDULE:Day shift – Monday to FridayTRAVEL:Up to three weeks (estimated) of travel per yearCOMPENSATION: Base salary range: $60,000 to $65,000 annually. While this salary range is a good faith and reasonable estimate, a candidate’s actual salary will be competitive based on a variety of factors including the candidate’s knowledge, skills, experience and locationBENEFITS:Spectra provides a casual work environment and a compensation structure that rewards contribution and hard work. Our comprehensive benefits package includes:Medical, dental and vision insurance 401K with matchingHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsShort-term and long-term disability insuranceEmployee Assistance ProgramPaid vacation, holidays, and sick timeEducational reimbursement Hybrid work options WHY SPECTRA?Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra is an entrepreneurial, private company with more than 45 years of proven success preserving, protecting, and defending the world’s data. Spectra offers a challenging, flexible, and creative work environment. Our culture is one that drives personal opportunity and advancement and rewards high performance while maintaining a high-quality work-life balance. We offer a casual, hybrid work environment with ample opportunity to learn and grow within the company. Work out on your own or with our trainer at one of the on-campus gyms; grab lunch or snacks onsite or challenge the CEO to a game of pinball; and grow your career with peers who are second to none.SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYERSpectra is committed to recruiting and retaining a diverse and inclusive workforce. We are proud to be an Equal Opportunity Employer, and we never discriminate against applicants or employees on the basis of age, color, disability, gender, gender identity, gender expression, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other characteristics protected by applicable law.Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.","datePosted":"2026-09-16T09:04:00.038Z","dateModified":"2026-09-16T09:04:00.038Z","hiringOrganization":{"@type":"Organization","name":"Spectra Logic","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boulder","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f0db0865fc11bd6f2a7d2d80"},"url":"https://jobsearcher.com/jobs/f0db0865fc11bd6f2a7d2d80"}}