{"schemaVersion":"jobsearcher.job.v1","id":"f0d802b479552ae22e2f1dfa","url":"https://jobsearcher.com/jobs/f0d802b479552ae22e2f1dfa","canonicalUrl":"https://jobsearcher.com/jobs/f0d802b479552ae22e2f1dfa","title":"Senior Support Engineer","description":"Company OverviewAt Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.Position OverviewAs a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.Key ResponsibilitiesResponsible for technical customer support experience within the Eon productOwn, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teamsIdentify cases that require escalation (either technically or strategically)Create, maintain, and coordinate incident management requests to product or engineeringDesign and implement solutions that scale the support offering through automationParticipate in on-call rotation for after-hours, holiday, and weekend support coverageQualificationsMust be comfortable working 9-6 EST5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role2+ years experience with Cloud technologies (Azure, AWS, GCP)Experience in reading or debugging code in one or more of the following: Go, Python, JavaScriptProficiency with command-line tools and Linux operating system environmentsExperience with DevOps technologiesFamiliar with REST APIs or GraphQLKnowledge of basic Web technologies (e.g., HTTP, HTML, DNS)Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)Understanding of relational databasesUnderstanding of Cloud security constructs like IAM rolesWhy Join Us?Be part of a passionate and innovative team driving change in the cloud backup space.Opportunity for professional growth in a fast-paced startup environment.Competitive salary and benefits package.Eon Benefits💸Equity Participation (RSUs!)💰401K match🍼Paid Parental Leave🏥Generous benefits including medical, dental, and vision options available to you🏢Vibrant office with meals, happy hours, employee events, and volunteer days💻Home office setup and culture events for remote employeesWe’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.","company":"Eonio","rawCompany":"eonio","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-31T08:47:15.859Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Support Engineer","description":"Company OverviewAt Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.Position OverviewAs a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.Key ResponsibilitiesResponsible for technical customer support experience within the Eon productOwn, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teamsIdentify cases that require escalation (either technically or strategically)Create, maintain, and coordinate incident management requests to product or engineeringDesign and implement solutions that scale the support offering through automationParticipate in on-call rotation for after-hours, holiday, and weekend support coverageQualificationsMust be comfortable working 9-6 EST5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role2+ years experience with Cloud technologies (Azure, AWS, GCP)Experience in reading or debugging code in one or more of the following: Go, Python, JavaScriptProficiency with command-line tools and Linux operating system environmentsExperience with DevOps technologiesFamiliar with REST APIs or GraphQLKnowledge of basic Web technologies (e.g., HTTP, HTML, DNS)Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)Understanding of relational databasesUnderstanding of Cloud security constructs like IAM rolesWhy Join Us?Be part of a passionate and innovative team driving change in the cloud backup space.Opportunity for professional growth in a fast-paced startup environment.Competitive salary and benefits package.Eon Benefits💸Equity Participation (RSUs!)💰401K match🍼Paid Parental Leave🏥Generous benefits including medical, dental, and vision options available to you🏢Vibrant office with meals, happy hours, employee events, and volunteer days💻Home office setup and culture events for remote employeesWe’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.","datePosted":"2026-08-31T08:47:15.859Z","dateModified":"2026-08-31T08:47:15.859Z","hiringOrganization":{"@type":"Organization","name":"Eonio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f0d802b479552ae22e2f1dfa"},"url":"https://jobsearcher.com/jobs/f0d802b479552ae22e2f1dfa"}}