{"schemaVersion":"jobsearcher.job.v1","id":"f0b9778ac5c926c08a96fd01","url":"https://jobsearcher.com/jobs/f0b9778ac5c926c08a96fd01","canonicalUrl":"https://jobsearcher.com/jobs/f0b9778ac5c926c08a96fd01","title":"Program Manager","description":"Get to Know Us Better\nRT² offers the most flexible cutting-edge Retail Management Solutions that encompass sales,\ninventory management, frontline employee management and engagement, payments, business\nintelligence, and digital automation tools for the wireless industry. We support Fortune 500\ncompanies, unify their customer experience, and remove pain points across multiple retail touch\npoints. RT² prides itself on fostering a team-oriented culture and a dynamic work environment,\nwhere team members are set up to make meaningful contributions across the organization.\n\nProgram Manager - The Program Manager for the Virtual Sales Assistant Program will play a pivotal role in ensuring the seamless execution and ongoing success of our virtual sales assistant initiative. This position demands a strategic thinker with a strong foundation in program or project management and a passion for driving operational excellence. The Program Manager will be responsible for overseeing daily operations, issue resolution, and the continuous monitoring of virtual sales assistant devices and enterprise management software. Additionally, they will act as the primary liaison between Metro by T-Mobile (our client) and Real Time Technologies, handling all matters related to the warranty exchange program.\n\nResponsibilities:\nProactively manage and resolve daily operational challenges related to virtual sales assistant devices and software. Ensure swift and effective solutions to minimize any disruptions, keeping operations running smoothly.\nOversee and assess the performance and functionality of virtual sales assistant devices and management software. Generate and present regular reports to leadership, highlighting program status, key performance indicators (KPIs), and emerging trends or issues.\nContinuously monitor feedback from support teams, analyzing data to identify trends, recurring issues, and areas for improvement. Develop and implement strategies to enhance program effectiveness and customer satisfaction.\nServe as the primary point of contact between Metro by T-Mobile and Real Time Technologies’ internal teams. Facilitate clear and consistent communication, ensuring that all warranty exchange program issues and requests are addressed promptly and effectively.\nMaintain thorough documentation of all program processes, issues, and resolutions. Ensure strict adherence to company policies and industry regulations, safeguarding the program’s integrity.\nCollaborate closely with cross-functional teams, including technical support, sales, and logistics, to ensure alignment and successful execution of the virtual sales assistant program.\nIdentify and drive opportunities for process improvements and operational efficiencies. Lead initiatives to optimize the virtual sales assistant program, ensuring it remains innovative and competitive.\nRequirements:\n3+ years’ experience in program or project management, with a proven track record of successfully managing complex programs and delivering measurable results.\nExceptional organizational and communication skills.\nHigh proficiency in MS Office, particularly in Excel, for data analysis, reporting, and presentation.\nStrong familiarity with enterprise management software and virtual sales assistant technologies is highly preferred.\nStrong analytical skills with a solution-oriented mindset to effectively address and resolve operational challenges.\nProven ability to build and sustain positive relationships with internal teams and external stakeholders, fostering a collaborative environment.\nMeticulous attention to detail with the ability to manage multiple priorities in a fast-paced and dynamic environment.\nBachelor’s degree in business administration, Management, or a related field is preferred. Equivalent professional experience will be considered in lieu of a degree. Relevant certifications (e.g., PMP) are a plus.\nSalary Range: $65,000 - $75,000/Yr.\n\nOur pay structure takes into account various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package is determined by several factors, such as your location, job-specific expertise, skills, experience, and other relevant job-related considerations.\n\nWhat We Offer:\nA unique opportunity to shape the journey of RT²\nWorking within a rapidly growing, game-changing business\nRemote, flexible working options\nCompetitive compensation\nGenerous STI and LTI provisions\nHealth, Dental and Vision Insurance\nPaid Annual Leave\nPaid Sick Leave\n401K, and more\n\n9zJ58pOid5","company":"Real Time Technologies","rawCompany":"real time technologies","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:49:53.010Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Get to Know Us Better\nRT² offers the most flexible cutting-edge Retail Management Solutions that encompass sales,\ninventory management, frontline employee management and engagement, payments, business\nintelligence, and digital automation tools for the wireless industry. We support Fortune 500\ncompanies, unify their customer experience, and remove pain points across multiple retail touch\npoints. RT² prides itself on fostering a team-oriented culture and a dynamic work environment,\nwhere team members are set up to make meaningful contributions across the organization.\n\nProgram Manager - The Program Manager for the Virtual Sales Assistant Program will play a pivotal role in ensuring the seamless execution and ongoing success of our virtual sales assistant initiative. This position demands a strategic thinker with a strong foundation in program or project management and a passion for driving operational excellence. The Program Manager will be responsible for overseeing daily operations, issue resolution, and the continuous monitoring of virtual sales assistant devices and enterprise management software. Additionally, they will act as the primary liaison between Metro by T-Mobile (our client) and Real Time Technologies, handling all matters related to the warranty exchange program.\n\nResponsibilities:\nProactively manage and resolve daily operational challenges related to virtual sales assistant devices and software. Ensure swift and effective solutions to minimize any disruptions, keeping operations running smoothly.\nOversee and assess the performance and functionality of virtual sales assistant devices and management software. Generate and present regular reports to leadership, highlighting program status, key performance indicators (KPIs), and emerging trends or issues.\nContinuously monitor feedback from support teams, analyzing data to identify trends, recurring issues, and areas for improvement. Develop and implement strategies to enhance program effectiveness and customer satisfaction.\nServe as the primary point of contact between Metro by T-Mobile and Real Time Technologies’ internal teams. Facilitate clear and consistent communication, ensuring that all warranty exchange program issues and requests are addressed promptly and effectively.\nMaintain thorough documentation of all program processes, issues, and resolutions. Ensure strict adherence to company policies and industry regulations, safeguarding the program’s integrity.\nCollaborate closely with cross-functional teams, including technical support, sales, and logistics, to ensure alignment and successful execution of the virtual sales assistant program.\nIdentify and drive opportunities for process improvements and operational efficiencies. Lead initiatives to optimize the virtual sales assistant program, ensuring it remains innovative and competitive.\nRequirements:\n3+ years’ experience in program or project management, with a proven track record of successfully managing complex programs and delivering measurable results.\nExceptional organizational and communication skills.\nHigh proficiency in MS Office, particularly in Excel, for data analysis, reporting, and presentation.\nStrong familiarity with enterprise management software and virtual sales assistant technologies is highly preferred.\nStrong analytical skills with a solution-oriented mindset to effectively address and resolve operational challenges.\nProven ability to build and sustain positive relationships with internal teams and external stakeholders, fostering a collaborative environment.\nMeticulous attention to detail with the ability to manage multiple priorities in a fast-paced and dynamic environment.\nBachelor’s degree in business administration, Management, or a related field is preferred. Equivalent professional experience will be considered in lieu of a degree. Relevant certifications (e.g., PMP) are a plus.\nSalary Range: $65,000 - $75,000/Yr.\n\nOur pay structure takes into account various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package is determined by several factors, such as your location, job-specific expertise, skills, experience, and other relevant job-related considerations.\n\nWhat We Offer:\nA unique opportunity to shape the journey of RT²\nWorking within a rapidly growing, game-changing business\nRemote, flexible working options\nCompetitive compensation\nGenerous STI and LTI provisions\nHealth, Dental and Vision Insurance\nPaid Annual Leave\nPaid Sick Leave\n401K, and more\n\n9zJ58pOid5","datePosted":"2026-04-12T20:49:53.010Z","dateModified":"2026-04-12T20:49:53.010Z","hiringOrganization":{"@type":"Organization","name":"Real Time Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f0b9778ac5c926c08a96fd01"},"url":"https://jobsearcher.com/jobs/f0b9778ac5c926c08a96fd01"}}