{"schemaVersion":"jobsearcher.job.v1","id":"f0aed701c2e215286c7e8d35","url":"https://jobsearcher.com/jobs/f0aed701c2e215286c7e8d35","canonicalUrl":"https://jobsearcher.com/jobs/f0aed701c2e215286c7e8d35","title":"Operations Manager","description":"Operations Manager — Service DeliveryAbout PGTEKPGTEK is a 25-year public-sector-focused technology consulting firm headquartered in Ashburn, Virginia. We deliver enterprise IT services across leading technology platforms, including HPE, Broadcom/VMware, and Nutanix, to federal, state, and commercial customers. We hold DoD and DoE facility clearances and operate a lean, fast-moving environment where attention to detail directly protects revenue and customer trust.The RoleWe're hiring an Operations Manager to own end-to-end service delivery operations for a large-scale technology deployment program.You will serve as the connection point between customers, field consultants, and internal finance and staffing teams by:Managing incoming deployment requests and work ordersBuilding, tracking, and driving projects through successful completionScheduling the right resources based on skills, availability, scope, and locationEnsuring accurate project tracking, revenue capture, and operational reportingMaintaining strong communication across internal teams, customers, and partnersThis is a coordination and detail-focused role supporting a high volume of concurrent projects. If you enjoy owning processes end to end, keeping multiple priorities organized, and ensuring nothing falls through the cracks, you'll be successful in this position.This position reports to the Director of Operations.What You'll DoProject Intake & SetupReceive and triage deployment requests and work-order submissionsReview project details within applicable partner portals and track engagements by unique project identifiersBuild and maintain projects in our work-management system (Wrike) using established templatesCapture critical project details, including customer information, locations, SKUs and quantities, timelines, project amounts, and revenue periodsScheduling & Resource CoordinationAssign field consultants using our scheduling tool (Resource Guru) based on skill set, availability, project requirements, and proximityCoordinate schedules with project stakeholders and ensure assignments remain currentProactively address scheduling conflicts and resource gapsPricing & Financial AccuracyCalculate and apply project adjustments, including mileage, after-hours, and weekend factorsEnsure project amounts and revenue recognition data are accurateDelivery CoordinationManage deployment logistics and ensure projects remain on scheduleCoordinate pre-deployment activities, including technical calls, travel arrangements, and readiness requirementsMonitor project progress and proactively resolve issuesProject Closeout & Invoicing SupportEnsure completed work orders are properly closedConfirm engineers submit required completion documentationTransition completed projects to invoicing with accurate supporting informationData Integrity & Revenue TrackingReconcile time and cost center information (Paylocity)Maintain accurate project and financial recordsEnsure all revenue-related data is properly captured in WrikeSupport reporting and operational visibility across the organizationCross-Functional CollaborationPartner daily with customers, technology partners, finance, staffing/HR, and delivery teamsSupport operational forecasting, including upcoming PTO, contract transitions, and hiring needsHelp improve processes and operational efficiencyRequirements4+ years of experience managing operations, service delivery, or projects (people and/or program management)Experience within IT services, technology deployments, field services, or a partner/channel environment preferredProven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-throughExperience using work-management or PSA platforms (Wrike or similar)Experience using resource scheduling tools (Resource Guru or similar)Comfortable working within vendor and partner portalsExperience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plusExcellent written and verbal communication skills with a proactive approach to follow-upSelf-directed, dependable, and comfortable working in a fast-paced environmentNice to HaveBackground in technology deployment or field-service operationsExperience supporting invoicing, cost centers, or revenue operationsFamiliarity with public-sector or federal contracting environmentsEmployment Type & CompensationFull-time, salaried positionCompensation: $80,000-$90,000 per year, commensurate with experienceFully remote within the United StatesBenefitsOur comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.EOE, including disability/veterans","company":"Pgtek","rawCompany":"pgtek","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-19T12:14:10.555Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Operations Manager — Service DeliveryAbout PGTEKPGTEK is a 25-year public-sector-focused technology consulting firm headquartered in Ashburn, Virginia. We deliver enterprise IT services across leading technology platforms, including HPE, Broadcom/VMware, and Nutanix, to federal, state, and commercial customers. We hold DoD and DoE facility clearances and operate a lean, fast-moving environment where attention to detail directly protects revenue and customer trust.The RoleWe're hiring an Operations Manager to own end-to-end service delivery operations for a large-scale technology deployment program.You will serve as the connection point between customers, field consultants, and internal finance and staffing teams by:Managing incoming deployment requests and work ordersBuilding, tracking, and driving projects through successful completionScheduling the right resources based on skills, availability, scope, and locationEnsuring accurate project tracking, revenue capture, and operational reportingMaintaining strong communication across internal teams, customers, and partnersThis is a coordination and detail-focused role supporting a high volume of concurrent projects. If you enjoy owning processes end to end, keeping multiple priorities organized, and ensuring nothing falls through the cracks, you'll be successful in this position.This position reports to the Director of Operations.What You'll DoProject Intake & SetupReceive and triage deployment requests and work-order submissionsReview project details within applicable partner portals and track engagements by unique project identifiersBuild and maintain projects in our work-management system (Wrike) using established templatesCapture critical project details, including customer information, locations, SKUs and quantities, timelines, project amounts, and revenue periodsScheduling & Resource CoordinationAssign field consultants using our scheduling tool (Resource Guru) based on skill set, availability, project requirements, and proximityCoordinate schedules with project stakeholders and ensure assignments remain currentProactively address scheduling conflicts and resource gapsPricing & Financial AccuracyCalculate and apply project adjustments, including mileage, after-hours, and weekend factorsEnsure project amounts and revenue recognition data are accurateDelivery CoordinationManage deployment logistics and ensure projects remain on scheduleCoordinate pre-deployment activities, including technical calls, travel arrangements, and readiness requirementsMonitor project progress and proactively resolve issuesProject Closeout & Invoicing SupportEnsure completed work orders are properly closedConfirm engineers submit required completion documentationTransition completed projects to invoicing with accurate supporting informationData Integrity & Revenue TrackingReconcile time and cost center information (Paylocity)Maintain accurate project and financial recordsEnsure all revenue-related data is properly captured in WrikeSupport reporting and operational visibility across the organizationCross-Functional CollaborationPartner daily with customers, technology partners, finance, staffing/HR, and delivery teamsSupport operational forecasting, including upcoming PTO, contract transitions, and hiring needsHelp improve processes and operational efficiencyRequirements4+ years of experience managing operations, service delivery, or projects (people and/or program management)Experience within IT services, technology deployments, field services, or a partner/channel environment preferredProven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-throughExperience using work-management or PSA platforms (Wrike or similar)Experience using resource scheduling tools (Resource Guru or similar)Comfortable working within vendor and partner portalsExperience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plusExcellent written and verbal communication skills with a proactive approach to follow-upSelf-directed, dependable, and comfortable working in a fast-paced environmentNice to HaveBackground in technology deployment or field-service operationsExperience supporting invoicing, cost centers, or revenue operationsFamiliarity with public-sector or federal contracting environmentsEmployment Type & CompensationFull-time, salaried positionCompensation: $80,000-$90,000 per year, commensurate with experienceFully remote within the United StatesBenefitsOur comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.EOE, including disability/veterans","datePosted":"2026-08-19T12:14:10.555Z","dateModified":"2026-08-19T12:14:10.555Z","hiringOrganization":{"@type":"Organization","name":"Pgtek","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f0aed701c2e215286c7e8d35"},"url":"https://jobsearcher.com/jobs/f0aed701c2e215286c7e8d35"}}