{"schemaVersion":"jobsearcher.job.v1","id":"f09000db33f6b156ebcccf31","url":"https://jobsearcher.com/jobs/f09000db33f6b156ebcccf31","canonicalUrl":"https://jobsearcher.com/jobs/f09000db33f6b156ebcccf31","title":"Customer Escalations Representative","description":"Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.\r\nThe Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience.\r\nHours may vary with one weekend day requirement.\r\nWhat You'll Do:\r\nIdentify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy\r\nResolve disputes, escalations, and unsatisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders\r\nProvide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices\r\nDemonstrate professionalism in communication, relationship development, customer service, etc.\r\nShift flexibility may be required\r\nFoster a positive team environment\r\nEnsure confidentiality and accuracy of internal and external data\r\nPerform ad-hoc projects and other duties as assigned\r\nWhat You Should Have\r\nProfessional Skills\r\nCustomer Service - Advanced\r\nVerbal Communication - Proficient\r\nWritten Communication - Proficient\r\nTeamwork – Proficient\r\nRelationships – Proficient\r\nOrganizational Awareness - ProficientLearning Agility - Proficient\r\nProblem Solving – Advanced\r\nProcess Orientation – Proficient\r\nPrioritization - Proficient\r\nRole Specific Skills\r\nComputer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred\r\nQualifications\r\nHigh school diploma required\r\nA minimum of 2-4 years' experience in customer service call center environment required\r\nOther Relevant Qualifications\r\nAssociates degree preferred\r\nFlexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment\r\nStrong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity\r\n$20 - $21 an hour\r\nWhy Lessen\r\nCompetitive compensation\r\nHealth, Dental, Vision, Life, Disability options\r\n401K retirement savings plan\r\nPaid vacation, federal and floating holidays\r\nMaternity/Paternity Pay\r\nCareer advancement opportunities\r\nAll the tools you'll need to be successful\r\nLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.\r\nJ-18808-Ljbffr","company":"Lessen","rawCompany":"lessen","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:02:29.789Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Escalations Representative","description":"Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.\r\nThe Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience.\r\nHours may vary with one weekend day requirement.\r\nWhat You'll Do:\r\nIdentify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy\r\nResolve disputes, escalations, and unsatisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders\r\nProvide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices\r\nDemonstrate professionalism in communication, relationship development, customer service, etc.\r\nShift flexibility may be required\r\nFoster a positive team environment\r\nEnsure confidentiality and accuracy of internal and external data\r\nPerform ad-hoc projects and other duties as assigned\r\nWhat You Should Have\r\nProfessional Skills\r\nCustomer Service - Advanced\r\nVerbal Communication - Proficient\r\nWritten Communication - Proficient\r\nTeamwork – Proficient\r\nRelationships – Proficient\r\nOrganizational Awareness - ProficientLearning Agility - Proficient\r\nProblem Solving – Advanced\r\nProcess Orientation – Proficient\r\nPrioritization - Proficient\r\nRole Specific Skills\r\nComputer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred\r\nQualifications\r\nHigh school diploma required\r\nA minimum of 2-4 years' experience in customer service call center environment required\r\nOther Relevant Qualifications\r\nAssociates degree preferred\r\nFlexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment\r\nStrong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity\r\n$20 - $21 an hour\r\nWhy Lessen\r\nCompetitive compensation\r\nHealth, Dental, Vision, Life, Disability options\r\n401K retirement savings plan\r\nPaid vacation, federal and floating holidays\r\nMaternity/Paternity Pay\r\nCareer advancement opportunities\r\nAll the tools you'll need to be successful\r\nLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:02:29.789Z","dateModified":"2026-07-16T02:02:29.789Z","hiringOrganization":{"@type":"Organization","name":"Lessen","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f09000db33f6b156ebcccf31"},"url":"https://jobsearcher.com/jobs/f09000db33f6b156ebcccf31"}}