{"schemaVersion":"jobsearcher.job.v1","id":"f069775d9608c8b676b931fa","url":"https://jobsearcher.com/jobs/f069775d9608c8b676b931fa","canonicalUrl":"https://jobsearcher.com/jobs/f069775d9608c8b676b931fa","title":"Engagement Manager","description":"Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.\r\nAt Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.\r\nAs an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts. Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (\"SOW\")'s, you will manage the entire engagement lifecycle for our Customers. This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong.\r\nWe are seeking someone that is located in the New York City, Chicago, Austin or Lehi hub location.\r\nRESPONSIBILITIES Lead all aspects of implementations for Enterprise Gong customers.\r\nAbility to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.\r\nManage competing priorities effectively across multiple customers and SOW-based projects.\r\nConduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.\r\nExecute discovery workshops to map customer use cases to the Gong platform.\r\nProvide regular communications (verbal and written) to leadership, project teams, and customers.\r\nIdentify and mitigate engagement risks. Handle and control project scope.\r\nChallenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery\r\nAbility to gather requirements and issue change orders as appropriate.\r\nPartner with Sales & Customer Success to ensure a seamless transition from presales to post sales.\r\nFacilitate identification, internal communication, and remediation for product issues.\r\nIdeate and develop new program deliverables that help improve existing team process\r\nOpportunistically present with sales on positioning Professional Services packages\r\nContribute and provide feedback to the Gong implementation methodology\r\nQUALIFICATIONS 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.\r\n4+ years of professional consulting experience, preferably in Enterprise software.\r\nAttention to detail and ability to prioritize and plan effectively.\r\nProven ability to influence change within customer organizations.\r\nExcellent instincts and ability to interface at a senior level with ease.\r\nUnderstanding and experience in sales strategy.\r\nExperience with SaaS applications that support Enterprise business processes.\r\nStrong CRM experience or knowledge (Salesforce.com or Dynamics preferred).\r\nSolid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.\r\nUnderstand business and organizational complexity at large strategic firms\r\nFamiliarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.\r\nExcellent communication, interpersonal skills, and eloquent writing skills.\r\nBachelor's Degree.\r\nWillingness to travel.\r\nPERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.\r\nWellbeing Fund - flexible wellness stipend to support a healthy lifestyle.\r\nMental Health benefits with covered therapy and coaching.\r\n401(k) program to help you invest in your future.\r\nEducation & learning stipend for personal growth and development.\r\nFlexible vacation time to promote a healthy work-life blend.\r\nPaid parental leave to support you and your family.\r\nCompany-wide recharge days each quarter.\r\nWork from home stipend to help you succeed in a remote environment.\r\nThe annual salary hiring range for this position is $149,000 - $175,000 USD.\r\nCompensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.\r\nGong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.\r\nTo review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:59:41.872Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Engagement Manager","description":"Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.\r\nAt Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.\r\nAs an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts. Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (\"SOW\")'s, you will manage the entire engagement lifecycle for our Customers. This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong.\r\nWe are seeking someone that is located in the New York City, Chicago, Austin or Lehi hub location.\r\nRESPONSIBILITIES Lead all aspects of implementations for Enterprise Gong customers.\r\nAbility to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.\r\nManage competing priorities effectively across multiple customers and SOW-based projects.\r\nConduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.\r\nExecute discovery workshops to map customer use cases to the Gong platform.\r\nProvide regular communications (verbal and written) to leadership, project teams, and customers.\r\nIdentify and mitigate engagement risks. Handle and control project scope.\r\nChallenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery\r\nAbility to gather requirements and issue change orders as appropriate.\r\nPartner with Sales & Customer Success to ensure a seamless transition from presales to post sales.\r\nFacilitate identification, internal communication, and remediation for product issues.\r\nIdeate and develop new program deliverables that help improve existing team process\r\nOpportunistically present with sales on positioning Professional Services packages\r\nContribute and provide feedback to the Gong implementation methodology\r\nQUALIFICATIONS 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.\r\n4+ years of professional consulting experience, preferably in Enterprise software.\r\nAttention to detail and ability to prioritize and plan effectively.\r\nProven ability to influence change within customer organizations.\r\nExcellent instincts and ability to interface at a senior level with ease.\r\nUnderstanding and experience in sales strategy.\r\nExperience with SaaS applications that support Enterprise business processes.\r\nStrong CRM experience or knowledge (Salesforce.com or Dynamics preferred).\r\nSolid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.\r\nUnderstand business and organizational complexity at large strategic firms\r\nFamiliarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.\r\nExcellent communication, interpersonal skills, and eloquent writing skills.\r\nBachelor's Degree.\r\nWillingness to travel.\r\nPERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.\r\nWellbeing Fund - flexible wellness stipend to support a healthy lifestyle.\r\nMental Health benefits with covered therapy and coaching.\r\n401(k) program to help you invest in your future.\r\nEducation & learning stipend for personal growth and development.\r\nFlexible vacation time to promote a healthy work-life blend.\r\nPaid parental leave to support you and your family.\r\nCompany-wide recharge days each quarter.\r\nWork from home stipend to help you succeed in a remote environment.\r\nThe annual salary hiring range for this position is $149,000 - $175,000 USD.\r\nCompensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.\r\nGong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.\r\nTo review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:59:41.872Z","dateModified":"2026-08-08T01:59:41.872Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f069775d9608c8b676b931fa"},"url":"https://jobsearcher.com/jobs/f069775d9608c8b676b931fa"}}