Full Time - Direct Hire || Watch Technician in Fort Worth, TX

Position: Watch TechnicianLocation: Fort Worth, TXSalary: $55K/yr - $65K/yr + BenefitsSchedule: Tue - Fri (10 AM - 6 PM) , Sat (12 PM - 6 PM)Full-Time Role/Direct-HireJob Description:You'll own the repair intake → workflow coordination → QC → delivery pipeline. This role blends hands-on technical work with orchestration across in-house and contracted watchmakers, proactive client updates, and rigorous Airtable documentation.ResponsibilitiesRepair Intake & Customer Communication• Conduct repair intakes, evaluate condition, and determine service level.• Authenticate and appraise watches brought in for repair.• Communication with customers at milestonesRepair Workflow & Watchmaking Coordination• Route incoming repairs to the correct watchmaker by skill and complexity.• Maintain continuous communication with watchmakers; track timelines, approvals, and milestones.• Order parts, monitor ETAs, and communicate status• Perform technical work within your expertise• QC all watches for visual and performance standards prior to release.Financial & Administrative• Prepare accurate repair pricing; secure approvals; manage declines, returns, and warranty considerations.• Track repair timelines and ensure timely updates to customer-facing teams.• Supervise in-house students, contractors, and support staff; mentor for diagnostics, efficiency, and QC.What We're Looking For• Experience in watch service/repair coordination, bench work, or equivalent technical role (jewelry/watch industry preferred).• Strong diagnostic skills and quality standards; familiarity with timing machines, pressure testing, case/bracelet work, and parts sourcing.• Excellent organization and documentation habits (Airtable/CRM proficiency a plus).• Clear, professional communication with clients and vendors.• Ability to manage multiple jobs, deadlines, and stakeholders.Thanks and Regards,Clinton Sharma