{"schemaVersion":"jobsearcher.job.v1","id":"f04b5533906b7e359051f94c","url":"https://jobsearcher.com/jobs/f04b5533906b7e359051f94c","canonicalUrl":"https://jobsearcher.com/jobs/f04b5533906b7e359051f94c","title":"Implementation Associate","description":"At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.\r\nWe're backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300 companies, including Linear, Cognition (Windsurf), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You can also find us on the Enterprise Tech 30 List.\r\nThis is a fully in-person role; we do not offer remote or hybrid options.\r\nWhat you\\'ll do\r\nYou will be running migrations end-to-end, from start to finish - that includes translating their current processes, supporting enablement for their team, and helping migrate over their historical data.\r\nOne of our core principles is to use Pylon at Pylon. We expect strong product fluency. Within your first week, you will become an expert in all things Pylon, specifically in getting yourself and others stood up on the platform.\r\nYou will be the go-to expert when it comes to implementing Pylon - beyond that, you will build deep knowledge around other legacy Support systems (Zendesk, Intercom, etc.) that we migrate customers off of.\r\nYou will be the go-to person for our customers' questions about the product, spanning a wide range of topics from basic how-tos to deep edge cases.\r\nJuggle many customers at once and drive them to completion - currently, we have zero failed migrations, and we want to keep it that way.\r\nRequirements\r\nLocated in (or will relocate to) San Francisco and excited about working in-person\r\nOrganized, very hard-working, and fast. You will be juggling 20+ migrations at once.\r\nComfortable regularly interacting with customers over chat and video\r\nBe a team player - the SE team is small but mighty. We are happy grinders, and our teams have very flat hierarchies. We are optimizing for the bigger picture, and the best idea always wins.\r\nDetail-oriented and a fast learner. You will need to become a product expert in many tools quickly.\r\nBig Plus\r\nTechnical background and appetite for technology is a big plus\r\nPrevious experience managing support systems and/or implementing SaaS products\r\nOur perks\r\nFully covered medical, dental, and vision insurance for employees\r\n401(k) retirement plan\r\nCommuter benefits\r\nParental leave\r\n14 company holidays + unlimited PTO\r\nAnnual offsite\r\nLunch, dinner, and snacks at the office\r\nFitness stipend\r\nMore about Pylon\r\nFunding: Series B led by a16z and BCV ($51M total raised)\r\nFounders: Advith Chelikani, Robert Eng, and Marty Kausas\r\nTeam: Currently 90+ and growing!\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:53:10.756Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Associate","description":"At Pylon, we're building the future of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.\r\nWe're backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300 companies, including Linear, Cognition (Windsurf), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You can also find us on the Enterprise Tech 30 List.\r\nThis is a fully in-person role; we do not offer remote or hybrid options.\r\nWhat you\\'ll do\r\nYou will be running migrations end-to-end, from start to finish - that includes translating their current processes, supporting enablement for their team, and helping migrate over their historical data.\r\nOne of our core principles is to use Pylon at Pylon. We expect strong product fluency. Within your first week, you will become an expert in all things Pylon, specifically in getting yourself and others stood up on the platform.\r\nYou will be the go-to expert when it comes to implementing Pylon - beyond that, you will build deep knowledge around other legacy Support systems (Zendesk, Intercom, etc.) that we migrate customers off of.\r\nYou will be the go-to person for our customers' questions about the product, spanning a wide range of topics from basic how-tos to deep edge cases.\r\nJuggle many customers at once and drive them to completion - currently, we have zero failed migrations, and we want to keep it that way.\r\nRequirements\r\nLocated in (or will relocate to) San Francisco and excited about working in-person\r\nOrganized, very hard-working, and fast. You will be juggling 20+ migrations at once.\r\nComfortable regularly interacting with customers over chat and video\r\nBe a team player - the SE team is small but mighty. We are happy grinders, and our teams have very flat hierarchies. We are optimizing for the bigger picture, and the best idea always wins.\r\nDetail-oriented and a fast learner. You will need to become a product expert in many tools quickly.\r\nBig Plus\r\nTechnical background and appetite for technology is a big plus\r\nPrevious experience managing support systems and/or implementing SaaS products\r\nOur perks\r\nFully covered medical, dental, and vision insurance for employees\r\n401(k) retirement plan\r\nCommuter benefits\r\nParental leave\r\n14 company holidays + unlimited PTO\r\nAnnual offsite\r\nLunch, dinner, and snacks at the office\r\nFitness stipend\r\nMore about Pylon\r\nFunding: Series B led by a16z and BCV ($51M total raised)\r\nFounders: Advith Chelikani, Robert Eng, and Marty Kausas\r\nTeam: Currently 90+ and growing!\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:53:10.756Z","dateModified":"2026-08-08T01:53:10.756Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f04b5533906b7e359051f94c"},"url":"https://jobsearcher.com/jobs/f04b5533906b7e359051f94c"}}