{"schemaVersion":"jobsearcher.job.v1","id":"f035566751c15d36bfaacb30","url":"https://jobsearcher.com/jobs/f035566751c15d36bfaacb30","canonicalUrl":"https://jobsearcher.com/jobs/f035566751c15d36bfaacb30","title":"Program Manager I, Generative AI, Google.Org","description":"This role may also be located in our Playa Vista, CA campus.\n\nApplicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\n\nApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.\n\nIn accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:\n\nHealth, dental, vision, life, disability insurance\nRetirement Benefits: 401(k) with company match\nPaid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment\nSick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance\nMaternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks\nBaby Bonding Leave: 18 weeks\nHolidays: 13 paid days per year\n\nNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; Seattle, WA, USA; San Francisco, CA, USA.\nMinimum qualifications:\nBachelor's degree or equivalent practical experience.\n\n1 year of experience in program or project management.\nExperience working with generative AI tools, prompt design, or conversational AI logic.\nExperience analyzing operational performance metrics (e.g., using SQL, dashboards, or spreadsheet modeling) to identify system friction and drive workflow improvements.\n\nPreferred qualifications:\nMaster's degree or equivalent practical experience.\nExperience evaluating AI output quality, establishing data governance, or overseeing human-in-the-loop (HITL) quality control models.\nBackground working with third-party vendor partners, managed service providers, or outsourced support teams to implement process changes and new tool adoption.\nFamiliarity with nonprofit technology ecosystems, customer support tooling, or social impact initiatives.\nProven ability to analyze structured data, identify patterns and translate raw data into actionable process improvements.\nDemonstrated ability to translate operational insights into technical requirements and product road map recommendations for engineering teams.\nAbout the job\n\nA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.\n\nThe Google.org Google for Nonprofits (G4NP) team applies Google’s product resources to promote progress and expand opportunities for eligible nonprofits worldwide. Through G4NP, the team serves hundreds of thousands of organizations annually with access to product donations and offerings, including Google Workspace for Nonprofits, Google Ad Grants, YouTube Nonprofit features, and Google Maps Platform credits\n\nAs an Engineering Program Manager I (AI Operations and Support), you will bridge the gap between daily operational support and G4NP’s AI-driven engineering initiatives. In this role, you will transition operational processes away from manual routines by leading localized pilots of new automated tools, monitoring data quality across AI-powered support workflows, and overseeing operations to ensure automated and human-supported systems function seamlessly.\n\nIn this role, key performance expectations focus on optimizing efficiency, maintaining quality and accuracy, and enhancing customer satisfaction. You will streamline support workflows to optimize turnaround times, uphold rigorous standards of precision across all automated and human support touchpoints, and directly improve overall user experience and partner satisfaction metrics across our nonprofit community.\n\nIndividual pay is determined by factors including job-related skills, experience, and relevant education or training.\n\nUS: $108000 - $153000 (USD) + 15% bonus target + equity + benefits\n\nLearn more about benefits at Google.\nResponsibilities\nOwn the end-to-end publication and continuous optimization of foundational data systems and knowledge bases. Ensure these self-service resources and vendor workflows are fully optimized and maintained, serving as the trusted truth for seamless future AI integrations.\nExecute revised standard-operating procedures (SOPs) for the vendor teams (G4NP, Ads customer support vendors, Workspace customer support vendors).\nCoordinate the transition away from Ad Grants Certified professional community toward those agencies into Google Product Expert program. Create a new workspace for nonprofits product expert badge and onboard relevant organizations.\nExecute manual QA sampling, analyze daily quality-control metrics with extended resource team leads to ensure the highest standard of support and maintain SLA targets.\nManage day-to-day product activation and cases operations, maintain oversight on active caseloads, and execute manual Human-in-the-Loop (HITL) triage for complex executive escalations.\nGoogle is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.","company":"Google","rawCompany":"google","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-09-04T09:58:58.130Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager I, Generative AI, Google.Org","description":"This role may also be located in our Playa Vista, CA campus.\n\nApplicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\n\nApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.\n\nIn accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:\n\nHealth, dental, vision, life, disability insurance\nRetirement Benefits: 401(k) with company match\nPaid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment\nSick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance\nMaternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks\nBaby Bonding Leave: 18 weeks\nHolidays: 13 paid days per year\n\nNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; Seattle, WA, USA; San Francisco, CA, USA.\nMinimum qualifications:\nBachelor's degree or equivalent practical experience.\n\n1 year of experience in program or project management.\nExperience working with generative AI tools, prompt design, or conversational AI logic.\nExperience analyzing operational performance metrics (e.g., using SQL, dashboards, or spreadsheet modeling) to identify system friction and drive workflow improvements.\n\nPreferred qualifications:\nMaster's degree or equivalent practical experience.\nExperience evaluating AI output quality, establishing data governance, or overseeing human-in-the-loop (HITL) quality control models.\nBackground working with third-party vendor partners, managed service providers, or outsourced support teams to implement process changes and new tool adoption.\nFamiliarity with nonprofit technology ecosystems, customer support tooling, or social impact initiatives.\nProven ability to analyze structured data, identify patterns and translate raw data into actionable process improvements.\nDemonstrated ability to translate operational insights into technical requirements and product road map recommendations for engineering teams.\nAbout the job\n\nA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.\n\nThe Google.org Google for Nonprofits (G4NP) team applies Google’s product resources to promote progress and expand opportunities for eligible nonprofits worldwide. Through G4NP, the team serves hundreds of thousands of organizations annually with access to product donations and offerings, including Google Workspace for Nonprofits, Google Ad Grants, YouTube Nonprofit features, and Google Maps Platform credits\n\nAs an Engineering Program Manager I (AI Operations and Support), you will bridge the gap between daily operational support and G4NP’s AI-driven engineering initiatives. In this role, you will transition operational processes away from manual routines by leading localized pilots of new automated tools, monitoring data quality across AI-powered support workflows, and overseeing operations to ensure automated and human-supported systems function seamlessly.\n\nIn this role, key performance expectations focus on optimizing efficiency, maintaining quality and accuracy, and enhancing customer satisfaction. You will streamline support workflows to optimize turnaround times, uphold rigorous standards of precision across all automated and human support touchpoints, and directly improve overall user experience and partner satisfaction metrics across our nonprofit community.\n\nIndividual pay is determined by factors including job-related skills, experience, and relevant education or training.\n\nUS: $108000 - $153000 (USD) + 15% bonus target + equity + benefits\n\nLearn more about benefits at Google.\nResponsibilities\nOwn the end-to-end publication and continuous optimization of foundational data systems and knowledge bases. Ensure these self-service resources and vendor workflows are fully optimized and maintained, serving as the trusted truth for seamless future AI integrations.\nExecute revised standard-operating procedures (SOPs) for the vendor teams (G4NP, Ads customer support vendors, Workspace customer support vendors).\nCoordinate the transition away from Ad Grants Certified professional community toward those agencies into Google Product Expert program. Create a new workspace for nonprofits product expert badge and onboard relevant organizations.\nExecute manual QA sampling, analyze daily quality-control metrics with extended resource team leads to ensure the highest standard of support and maintain SLA targets.\nManage day-to-day product activation and cases operations, maintain oversight on active caseloads, and execute manual Human-in-the-Loop (HITL) triage for complex executive escalations.\nGoogle is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.","datePosted":"2026-09-04T09:58:58.130Z","dateModified":"2026-09-04T09:58:58.130Z","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f035566751c15d36bfaacb30"},"url":"https://jobsearcher.com/jobs/f035566751c15d36bfaacb30"}}