{"schemaVersion":"jobsearcher.job.v1","id":"f0159d0d2f05fef9eba522b9","url":"https://jobsearcher.com/jobs/f0159d0d2f05fef9eba522b9","canonicalUrl":"https://jobsearcher.com/jobs/f0159d0d2f05fef9eba522b9","title":"Customer Service Representative","description":"Impact Transportation is a full service logistics company located in the Port of LA/LB specializing in warehousing, transportation, distribution, and cross-docking, seeking a results-oriented Customer Service Representative.\nScheduling and Coordination:\nMaintain accurate data entry into the Trinium system.\nCheck availability at the terminal and keep customers updated.\nSchedule pick-up appointments at the terminals.\nCommunicate with dispatch on scheduling pick-up and empty return appointments.\nCommunicating with the Warehouse Dock Manager regarding customers’ orders.\nCreate appointments on the daily warehouse scheduling board.\nGenerate dock receipts to provide warehouse instructions on what needs to be done.\nDocumentation and Record-Keeping:\nUpload pictures of the customers’ cargo.\nCreate Bills of Lading (BOL) and Proof of Delivery (POD) documents with shipment details when the cargo goes out.\nCreate invoices and capture revenue accordingly based on rates.\nScan and record all documents into Trinium.\nCheck Trinium on-site report daily.\nAccount Management:\nMaintain strong communication with customers to manage relationships and address issues, resolving them quickly and efficiently.\nPrioritize and respond to calls and emails in a timely and friendly manner.\nCultivate value-added relationships with customers by having a deep understanding of our services and offering valuable insights to meet their needs and expectations.\nAdditional Responsibilities:\nCommunicate and coordinate activities with other departments and customers to support business operations.\nKeep all office areas in a clean and orderly manner.\nPerform all other duties as assigned by management to support business operations.\nSkills\nProven customer support experience or experience as a client service representative\nIntermodal experience a PLUS\nMust be able to communicate effectively in writing and verbally in the English language\nMust be able to perform basic math skills accurately\nDetailed oriented, organized, and able to work in a fast-paced environment with excellent multi-tasking skills\nMust have an understanding of corporate culture and understanding of the warehouse and transportation industry\nHigh school diploma\nJob Type: Full-time\nPay: $20.00 - $23.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nMonday to Friday\nEducation:\nHigh school or equivalent (Preferred)\nExperience:\nCustomer Service: 2 years (Preferred)\nAbility to Relocate:\nCompton, CA 90221: Relocate before starting work (Required)\nWork Location: In person","company":"Impact Transportation","rawCompany":"impact transportation","city":"Compton","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T14:41:36.323Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5071.00","title":"Shipping, Receiving, and Inventory Clerks","slug":"shipping-receiving-and-inventory-clerks"},{"code":"43-5011.00","title":"Cargo and Freight Agents","slug":"cargo-and-freight-agents"}],"industries":[{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Impact Transportation is a full service logistics company located in the Port of LA/LB specializing in warehousing, transportation, distribution, and cross-docking, seeking a results-oriented Customer Service Representative.\nScheduling and Coordination:\nMaintain accurate data entry into the Trinium system.\nCheck availability at the terminal and keep customers updated.\nSchedule pick-up appointments at the terminals.\nCommunicate with dispatch on scheduling pick-up and empty return appointments.\nCommunicating with the Warehouse Dock Manager regarding customers’ orders.\nCreate appointments on the daily warehouse scheduling board.\nGenerate dock receipts to provide warehouse instructions on what needs to be done.\nDocumentation and Record-Keeping:\nUpload pictures of the customers’ cargo.\nCreate Bills of Lading (BOL) and Proof of Delivery (POD) documents with shipment details when the cargo goes out.\nCreate invoices and capture revenue accordingly based on rates.\nScan and record all documents into Trinium.\nCheck Trinium on-site report daily.\nAccount Management:\nMaintain strong communication with customers to manage relationships and address issues, resolving them quickly and efficiently.\nPrioritize and respond to calls and emails in a timely and friendly manner.\nCultivate value-added relationships with customers by having a deep understanding of our services and offering valuable insights to meet their needs and expectations.\nAdditional Responsibilities:\nCommunicate and coordinate activities with other departments and customers to support business operations.\nKeep all office areas in a clean and orderly manner.\nPerform all other duties as assigned by management to support business operations.\nSkills\nProven customer support experience or experience as a client service representative\nIntermodal experience a PLUS\nMust be able to communicate effectively in writing and verbally in the English language\nMust be able to perform basic math skills accurately\nDetailed oriented, organized, and able to work in a fast-paced environment with excellent multi-tasking skills\nMust have an understanding of corporate culture and understanding of the warehouse and transportation industry\nHigh school diploma\nJob Type: Full-time\nPay: $20.00 - $23.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nMonday to Friday\nEducation:\nHigh school or equivalent (Preferred)\nExperience:\nCustomer Service: 2 years (Preferred)\nAbility to Relocate:\nCompton, CA 90221: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-08-04T14:41:36.323Z","dateModified":"2026-08-04T14:41:36.323Z","hiringOrganization":{"@type":"Organization","name":"Impact Transportation","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Compton","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"f0159d0d2f05fef9eba522b9"},"url":"https://jobsearcher.com/jobs/f0159d0d2f05fef9eba522b9"}}