American Red Cross-Support Disaster Shelter Residents

The Shelter Resident Transition (SRT) Service Associate (SA) is an operational position and is assigned temporarily, typically on level 4 and above disaster relief operations (DROs). SRT Caseworkers work with shelter residents to understand their resources and transition roadblocks to help households create an individualized action plan so that they can transition from the shelter to a more sustainable living solution. This position supports the mission of the American Red Cross by helping individuals and households more quickly transition from a shelter, thus alleviating human suffering by shortening the time of their disaster-caused displacement and jumpstarting their longer-term recovery.Cultivates a trust-based relationship with each assigned householdMeets regularly (commonly every 48 hours) with assigned households to support the creation of an individualized shelter transition planProvides SRT Casework services equitably, including empowerment; transition planning; information; coaching; advocacy; resources & referrals; and, when needed, case conferencing and/or needs-based SRT financial assistanceDocuments individual/household resources, barriers, and progression towards an identified transition plan in RC CareAs necessary:Uses and updates the Shelter Client Information Application (SCIA), including SRT Triage, Demographics, and moreCompletes RC Care IntakeEnsures Immediate Assistance eligible households receive funds, when disbursedWorks in collaboration with other activities at the shelter site, including shelter workers, Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and moreGeneral Responsibilities for all Service Associates:Ensure work is carried out in alignment with our fundamental principles and within established guidelinesMaintain flexibility in a continuously changing environment in which work priorities may change frequentlyParticipate in all required meetings and review and complete daily tasks and reportsCollaborate effectively with others in a disaster environmentEfficiently handle time sensitive issues that may arise in area of responsibilityReport the status of assigned responsibilities and tasks as directedWork independently while following the direction of the direct supervisorSRT/SA-specific Qualifications (required):Active RC Care Account with the ability to have a Caseworker RC Care User access role when assigned to a DROHas a @redcross.org email addressHas a passion for and proven track-record of assisting individuals/families overcome recovery roadblocksAbility to manage large, complex caseloadsCan successfully work in a remote environmentGeneral Qualifications for all Service Associates (required):Comfortable working independently and within a teamAbility to work with a broad variety of people with diverse backgroundsAbility to have good organizational and time management skillsAbility to listen actively and work well with othersAbility to function in a dynamic and stressful environmentAbility to appropriately involve others in managing problems and conflictAbility to acquire, evaluate, and report information accuratelyValid Driver's License (required for deployment out of region)Willingness to comply with current public health and Red Cross policiesRefer to the Physical Capacity Grid for physical and emotional requirements