Business Implementation & Operations Manager

Job DescriptionBrookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions and is currently experiencing rapid growth. We’re seeking a mid to senior level leader with strong attention-to-detail, that is self-starting, and possesses a desire to learn and grow in their role as Business Implementation & Operations Manager. To start, however, this individual will need to possess and demonstrate strong leadership and management experience and skillsets. This individual will be responsible for building, leading, and developing both internal team members. They will also interact with new clients, learn their processes/requirements, and bring those learnings back and staff and maintain groups internally. The Business Implementation & Operations Manager maintains relationships with internal teams, clients, and dependent third parties in an effort to meet and exceed standards. This role will also be responsible constructing new processes, documenting standards, and leading team members through growth and shifting capacities.Key Responsibilities:Capacity monitoring and inventory/pipeline management of new and existing client workLeading current team members and building out new structures as the company continues to grow its client mixReview performance, and quality structures and standards for services rendered to ensure it is meeting client expectationsPartner with various internal and external stakeholders to maintain, develop, and evolve our processesMaintain internal team(s), including following up on tasks and requirements, working with vendors/team members on questions and property level items, and maintain appropriate service level agreements for various milestonesReviewing internal management requests, general inquiries, providing all necessary data to support what is requestedCommunicating with clients and/or vendors via phone and email regarding process, line level questions, and requirementsReview reporting and datasets in an effort to effectively maintain and manage multiple clients’ projects simultaneously, reconcile items as necessary, and adhere to prescribed standards Create various reports in Excel on an as needed basisManage a team of internal team members, their performance and output, and general growth and development. Maintain and evolve the business, the process, and internal policies/proceduresImplement new processes as clients onboardTrain new or less experienced staffConduct performance reviews, deliver timely feedback, and do so in a professional mannerEmbody thoughtful leadership and drive a sense of innovationConsult, partner, and collaborate with internal and external partiesDay to day supervisory decisions, problem solving, and capacity measuresAttend and participate in industry events, conferences, or onsite client meetingsQualifications:Bachelor’s degree or experience equivalent8+ years of work experience in property management, real estate, banking, or working at a mid-level or larger institution 3+ years management experience or leadership equivalentProven ability to manage multiple competing priorities at a timeExcellent customer service skillsExcellent computer skills with proficiency using Windows 10Excellent verbal and written communication skillsSelf-motivated and able to thrive in results driven environment Critical thinking and problem solving skillsKeen attention to detail and adherence to deadlinesAbility to display a sense of urgency, accountability, and ownership Ability to analyze data and make decisions Property Management, Real Estate, banking, or mortgage experience a plusKnowledge and experience with reporting and Microsoft Excel Ability to negotiate and support appropriate cost structures Ability to learn various work-processing software/programsAbility to work individually or as part of a teamAbility to travel up to 10% of the timeApplicant can be located in (or reasonably commute to) New Jersey, Iowa, Texas, or Oklahoma and the expectation is to work from one of these locations. Benefits:Health InsuranceDental InsuranceVision InsurancePaid Time offRetirementHere at Brookstone, we provide in-depth training on our industry and our internal systems. We are a growing company and have excellent advancement opportunities. Brookstone prides itself on maintaining a positive work environment, and we are dedicated towards our continued success.