{"schemaVersion":"jobsearcher.job.v1","id":"efe2d8f8df24c849cabb699d","url":"https://jobsearcher.com/jobs/efe2d8f8df24c849cabb699d","canonicalUrl":"https://jobsearcher.com/jobs/efe2d8f8df24c849cabb699d","title":"Production Support Analyst","description":"Immediate need for a talented Production Support Analyst . This is a 12 Months Contract opportunity with long-term potential and is located in Richmond VA (Hybrid) .\r\nPlease review the job description below and contact me ASAP if you are interested.\r\nJob ID: 26-15578\r\nPay Range: $35- $40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).\r\nKey Responsibilities\r\nMonitor production applications and infrastructure using Dynatrace and Tivoli Netcool\r\nManage incidents, alerts, and event escalations in production environments\r\nTroubleshoot application, Unix/Linux, and JVM-related issues\r\nPerform root cause analysis and support problem management activities\r\nEnsure system stability, availability, and performance\r\nWork closely with development, infrastructure, and support teams\r\nFollow ITIL-based incident and problem management processes\r\nKey Requirements and Technology Experience\r\nMust have skills: Production Support, Unix/Linux, Application Monitoring\r\nProduction Support / Event Incident Management (EIM)\r\nDynatrace & Tivoli Netcool Monitoring\r\nUnix/Linux & JVM Support\r\nITIL-based Incident & Problem Management\r\nStrong troubleshooting and communication skills\r\nOur client is a leading Banking and Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.\r\nPyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nBy applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.\r\nJ-18808-Ljbffr","company":"Creative Solutions Services","rawCompany":"creative solutions services","city":"Henrico","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-07-15T01:28:28.852Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"51-9199.00","title":"Production Workers, All Other","slug":"production-workers-all-other"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Production Support Analyst","description":"Immediate need for a talented Production Support Analyst . This is a 12 Months Contract opportunity with long-term potential and is located in Richmond VA (Hybrid) .\r\nPlease review the job description below and contact me ASAP if you are interested.\r\nJob ID: 26-15578\r\nPay Range: $35- $40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).\r\nKey Responsibilities\r\nMonitor production applications and infrastructure using Dynatrace and Tivoli Netcool\r\nManage incidents, alerts, and event escalations in production environments\r\nTroubleshoot application, Unix/Linux, and JVM-related issues\r\nPerform root cause analysis and support problem management activities\r\nEnsure system stability, availability, and performance\r\nWork closely with development, infrastructure, and support teams\r\nFollow ITIL-based incident and problem management processes\r\nKey Requirements and Technology Experience\r\nMust have skills: Production Support, Unix/Linux, Application Monitoring\r\nProduction Support / Event Incident Management (EIM)\r\nDynatrace & Tivoli Netcool Monitoring\r\nUnix/Linux & JVM Support\r\nITIL-based Incident & Problem Management\r\nStrong troubleshooting and communication skills\r\nOur client is a leading Banking and Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.\r\nPyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nBy applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.\r\nJ-18808-Ljbffr","datePosted":"2026-07-15T01:28:28.852Z","dateModified":"2026-07-15T01:28:28.852Z","hiringOrganization":{"@type":"Organization","name":"Creative Solutions Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Henrico","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"efe2d8f8df24c849cabb699d"},"url":"https://jobsearcher.com/jobs/efe2d8f8df24c849cabb699d"}}