AVP, Investor Reporting

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.Reporting to the VP, Investor Reporting, this position is responsible for leading the Investor Reporting Team in the planning, support and execution of strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements and strengthening controls. This role manages activities related to investor reporting and remitting, the control of custodial accounts, updates into MSP and the clearing of reconciliation exceptions within industry guidelines. This position supports designated activities required to define and track SLAs and KPIs for the team. The AVP, Investor Reporting effectively executes projects and initiatives, communication plans, processes and the implementation of tools and resources.This role facilitates the review of new contracts with legal and client relations and coordinates the input and review of key reporting and pricing components of contracts with cross-functional groups within Fay. Additionally, the AVP, Investor Reporting is responsible for managing performance, fostering development and providing mentoring to employees with the goal to evaluate talent in a continuing effort to increase the efficiency of the department. This position leads and participates in projects designed to evolve and advance the performance of the assigned functions.Qualifications Include:Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required5+ years' experience with residential mortgage, commercial mortgage, insurance and other financial products5+ years' experience in key areas encompassed with Investor Reporting3+ years’ experience managing people and leading teams highly preferredDepth of knowledge of servicing processing rules and guidelinesDemonstrated experience effectively evaluating and implementing processes to include experience researching and adapting best practices to align with business and product needsSuccessful experience working in a fast-paced work environmentStrong skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and OutlookStrong verbal and written communication skillsStrong interpersonal skills with the ability to develop and maintain effective relationships across the organizationCollaborative and consultative work style; high team-orientationEffective management skills to include talent selection, training, coaching and performance managementDemonstrated ability to foster an environment of positive employee engagement and trustOpen to change; agile; high learning agilityStrong analytical skills coupled with sound judgementStrong problem solving abilitiesAbility to analyze and interpret data to identify opportunities and propose solutionsDemonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values and prioritiesStrong project management skillsStrong attention to detail; strong quality and compliance orientationAbility to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time managementSelf-directed; ability to proactively ask questions and surface issues/ concernsProfessional maturity, integrity, ability to maintain confidential data and informationStrong business acumen; strong fiscal and technical aptitudeSubmit Your Resume to Learn MoreFeatured BenefitsMedical, Dental and Vision InsuranceCompany Paid Life InsuranceDisability InsurancePet Insurance401k Program with Employer Matching3 Weeks Paid Time Off (PTO)Paid HolidaysWellness InitiativesEmployee Assistance ProgramEligible for Hybrid Work Schedule with Remote Flex DaysCompensationThe hiring range for this position is between $93,270.00 - $115,000.00 annuallyThis position is eligible for an annual discretionary bonus Fay Cares!The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.