Systems Administrator I

Support Systems. Solve Problems. Make an Impact.Locknet Managed IT is seeking a motivated and service-oriented Systems Administrator I to support our clients and internal users by ensuring reliable, secure, and efficient computer operations. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced, client-focused environment.In this position, you’ll be on the front lines of IT support - responding to help requests, troubleshooting technical issues, and delivering solutions using modern diagnostic and remote management tools. You’ll play a critical role in keeping our clients productive and confident in their technology.What You’ll DoProvide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing systemsBuild rapport with users, gather problem details, and deliver friendly, professional serviceTroubleshoot issues using diagnostic utilities, knowledge bases, and documented processesPerform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenanceEscalate issues as needed while maintaining clear documentation through resolutionTest and verify fixes to ensure issues are fully resolvedComplete post-resolution follow-ups to ensure user satisfactionIdentify trends in support issues and contribute to preventative solutions, help sheets, and FAQsParticipate in an after-hours on-call rotation as scheduledPerform other duties as assignedWhat We’re Looking ForCollege diploma in Computer Science or a related field, or two years of equivalent hands-on IT experienceExperience supporting Microsoft desktop and server operating systems and Microsoft OfficeStrong customer service mindset with excellent verbal and written communication skillsAbility to troubleshoot hardware and software issues across PCs, printers, laptops, and serversWorking knowledge of diagnostic and help desk toolsStrong documentation, organizational, and time management skillsHighly motivated, detail-oriented, and eager to learnAbility to prioritize tasks effectively in a fast-paced environmentComfortable working both independently and as part of a collaborative teamPreferred (not required):University degree in Computer ScienceIndustry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, MCSEWhy Join Locknet Managed IT?Competitive compensationComprehensive benefits package, including:401(k) with 50% company match (up to your first 8%)Medical, dental, vision, and life insuranceCompany-paid short- and long-term disabilityPaid time off, paid holidays, parental leave, and family care daysSupportive, team-oriented environment with opportunities to grow your IT careerExposure to diverse technologies and regulated, security-focused client environmentsAbout Locknet Managed ITLocknet Managed IT, an EO Johnson company, is a premier managed security and IT partner serving organizations across Minnesota, Wisconsin, Iowa, and Illinois. Built for leaders who carry risk, Locknet specializes in supporting regulated and high-stakes environments where security, compliance, uptime, and accountability are critical.For more than 20 years, Locknet has helped banking, healthcare, and construction and engineering organizations reduce IT risk, eliminate blind spots, and replace internal complexity with shared ownership and proactive expertise. Locknet delivers integrated managed IT, cybersecurity, cloud services, compliance support, and end-user solutions designed to stand up to audits, incidents, and growth.Audited to UCS/SOC 2 Type II standards and examined by the FFIEC, Locknet is trusted by clients and regulators alike for its consistency, responsiveness, and partnership-driven approach. Locknet exists to provide clarity, confidence, and peace of mind when failure is not an option. Learn more at www.locknetmanagedit.com.Equal Employment OpportunityLocknet Managed IT is committed to equal employment opportunity for all applicants and employees without regard to race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We support both the letter and the spirit of this commitment.Ready to grow your IT career and make a real impact?Apply today at www.locknetmanagedit.com and join a team that values service, security, and continuous learning.